Thermen-Hotels in Präfektur Nagasaki, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

Like a little club med in Nagasaki. Excellent dinner and breakfast and lots of activities and great onsens. I would recommend for families.

Unzen ist ein magischer Ort, mit dem alle Vulkandampf vom Boden aufsteigen und die lustigen Grünland die Stadt. Ich dachte, es war wirklich schön und dieses KAI Hotel machte es doppelt so speziell. Die Dienstleistungen waren topnotch, die kejiki Abendessen waren lecker und interessant, und der Raum war gut groß. Ich bin kein Fan der traditionellen japanischen ryokans, so das war ein guter Kompromiss, und ich genossen mich dort sehr!

Es scheint ein sehr altes Hotel zu sein. Der interne Fluss ist nicht so gut und die umliegenden Pässe sind auch nicht so gut. Ich möchte bei meinem nächsten Besuch in Daebudo nicht hierher kommen. Der Meerblick war schön, aber es gab keinen Aufzug und ich würde nicht wiederkommen.

Ich hatte vor kurzem die Freude, in diesem Onsen Hotel zu bleiben und es war eine unvergessliche Erfahrung! Die ruhige und entspannende Atmosphäre der privaten Würmer war genau das, was ich nötig war, um zu entspannen. Die heißen Frühlinge waren unerwartet sauber und bieten einen atemberaubenden Blick auf die umliegende Natur. Die Gäste waren unglaublich willkommen und aufmerksam, um sicherzustellen, dass jeder Einzelfall unseres Aufenthalts perfekt war. Die traditionelle japanische Küche, die im Hotel serviert wurde, war exquisit, mit jedem Gericht sorgfältig zubereitet und schön dargestellt. Unser Zimmer war geräumig, komfortabel und bietet eine wunderschöne Mischung aus modernen Einrichtungen und traditionellen Dekoren. Die Aufmerksamkeit auf die Details in allen Aspekten des Hotels machte unser Aufenthalt wirklich besondere. Ich empfehle dieses Hotel jedem, der eine friedliche und rejuvenierende Getaway sucht. Es ist ein verstecktes Geschirr, das ich nicht mehr warten kann!

I recently stayed at Dormy Inn PREMIUM Nagasaki Ekimae, and it was a wonderful experience. The hotel’s location is incredibly convenient, being just a short walk from the station, which made exploring Nagasaki very easy. The room was clean, functional, and well-designed. However, the absolute highlight for me was the natural hot spring on the top floor—it was the perfect way to relax after a long day of sightseeing. I also truly enjoyed the complimentary ”Yonaki Soba” (night ramen) provided by the hotel; it’s such a thoughtful and delicious touch that really sets Dormy Inn apart. The staff were professional and welcoming throughout my stay. I would highly recommend this hotel to anyone visiting Nagasaki and would definitely choose to stay here again.

Dieses Hotel überstieg wirklich meine Erwartungen. Die Lage ist fantastischkomfortabel, um sich zu bewegen, aber hingeworfen genug, um sich ruhig zu fühlen. Das Zimmer war beeindruckend geräumig und unspottbar sauber, was für einen sehr komfortablen Aufenthalt gemacht. Das ist ein sehr schönes Design, das sich in jedem Ecken des Hotels ein starkes Stilgefühl mit bedenklichen Details erweist, die eine einzigartige Atmosphäre erzeugen. Und als besonderes Augenmerk, die Aussicht auf den Pich war absolut erstaunlichit gab die ganze Erfahrung ein spannendes Stadium Gefühl. Hoch empfohlen für Design-Liebhaber und Sportfans

Here's a 5-star review: ## Blissful Retreat at [Jisco Obama Onsen Hotel] Our stay at your hotel in Unzen, Japan was absolutely wonderful! - *Cleanliness*: The hotel was immaculately clean, from the rooms to the onsen. - *Service*: The staff were warm, welcoming, and attentive. - *Onsen*: The hot springs were divine, with therapeutic waters that melted away stress. - *Location*: Serene surroundings and stunning views. - *Price*: Exceptional value for the quality and service. We highly recommend [Jisco Obama Onsen Hotel] for a relaxing and rejuvenating getaway. Five stars isn't enough – we'd give it more if we could!

If you wish to visit Huis Ten Bosch and stay there overnight, I would highly recommend this hotel. It is walking distance from the Huis Ten Bosch train station and to the theme park. You can arrive in the morning, store your luggage, enter the theme park and spend the whole day there before checking in at night. The room is spacious and clean for me. However, I would say that there are no walking distance convenience stores if you are feeling hungry at night and wish to have some food or snacks. I only stayed there for one night and for the price I paid, I am satisfied with my stay there.

Sehr gut, das Paket beinhaltet ein Abendbuffet und ein Frühstücksbuffet, die sehr reichhaltig, sauber und hygienisch sind, die heiße Quelle ist großartig, nachts ist es sehr ruhig und ich habe mich gut erholt.