We arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
Excellent location and facilities. Convenient shuttle service and inclusive breakfast.
This is the cleanest Hampton by Hilton I have so far stayed at!
One thing to consider in lactose and gluten free options for a breakfast, other than that, I have absolutely enjoyed my stay and will be back again and again!
Schönes Hotel, sehr sauber und das Personal war sehr aufmerksam und freundlich. Wir genossen wirklich unseren Aufenthalt und der Pool war ein toller Bonus! Das Bierhaus ist auch toll!
Das Personal war äußerst freundlich und alle sprachen Englisch. Das Zimmer war sehr sauber und hell, mit einem großen Schreibtisch, der sich hervorragend zum Arbeiten eignete. Eine besondere und sehr aufmerksame Geste war die handgeschriebene Notiz des Personals. Der Service war insgesamt ausgezeichnet. Auch die Pflegeprodukte im Bad waren von sehr guter Qualität und hatten einen angenehmen Duft. Ein großes Plus war der kostenlose Flughafenshuttle.
Der Service ist gut, ich hatte gelesen, dass die
Auschecken kann man aber wirklich nur eine Stunde, da sie eine ganze Nacht länger berechnen, ich habe es getan, weil ich um 2 Uhr morgens im Hotel ankam und um 21 Uhr einen Flug hatte, daher war es nicht viel, was ich war, sie sollten zumindest helfen mit 2 Std. Rest alle sehr gut, der Transferservice zum Hotel ausgezeichnet
My family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
Das Hotel liegt nahe dem Flughafen. Es gibt einen Shuttle, der Sie alle 30 Minuten aufsteigt und dort nimmt; sie sollten es alle 15 Minuten so nah machen.
Neben dem Hotel befindet sich ein Walmart und 3 Restaurants vor der Lobby: Perus, Argentinien und Costa Rican.
Das Fitnesscenter hatte alles und das Frühstück war ok, aber nicht großartig.
Das Resort erfüllte alle unsere Erwartungen. Der Service war außergewöhnlich und sehr persönlich. Sie erinnern sich immer an uns und wünschten uns einen glücklichen Jahrestag in den Restaurants und im Spa. Wir werden in Zukunft sicher zurückkehren.
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9.6/10
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Großartig
GGastnutzerMy family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
GGastnutzerWe arrived to find a beautiful hotel
In a lush setting with the most beautiful foliage with tropical birds. The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species. The restaurant was an excellent Italian restaurant that we would recommend to anyone. The staff was always happy to provide any assistance with a smile.
GGastnutzerDas Personal war äußerst freundlich und alle sprachen Englisch. Das Zimmer war sehr sauber und hell, mit einem großen Schreibtisch, der sich hervorragend zum Arbeiten eignete. Eine besondere und sehr aufmerksame Geste war die handgeschriebene Notiz des Personals. Der Service war insgesamt ausgezeichnet. Auch die Pflegeprodukte im Bad waren von sehr guter Qualität und hatten einen angenehmen Duft. Ein großes Plus war der kostenlose Flughafenshuttle.
GGuest UserAlles ist sehr allgemein. Ich wohne in vier Personen, das Bett ist nicht sehr komfortabel. Eine oder zwei Nächte können sie aushalten. Der Service ist allgemein. Die Einrichtungen sind allgemein. Sie können auch nicht gut oder schlecht sagen.
VVerified MemberThe staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water.
P.S. I was underwhelmed by my undercooked tomahawk during dinner.
GGastnutzerExcellent location and facilities. Convenient shuttle service and inclusive breakfast.
This is the cleanest Hampton by Hilton I have so far stayed at!
One thing to consider in lactose and gluten free options for a breakfast, other than that, I have absolutely enjoyed my stay and will be back again and again!
RRenee MilevojSie waren sehr streng über eine Person in den Zimmer hinzugefügt und es gab eine tote Frosch in einem der Heißröhren spät in der Nacht- aber es war Nachmittags lol. Es ist ein natürlicher heißer Frühling und ich bin nicht wirklich eine Natur-Natur-Person. Meine Freunde kümmerten sich nicht, wie es durch den Regenwald umgeben ist. Insgesamt habe ich es geliebt und würde mich für ein romantisches Wochenende mit meinem Mann zurückkehren. Mehr für Paare oder Entspannung als eine Partygruppe.
CChristianBuckDas Hotel liegt nahe dem Flughafen. Es gibt einen Shuttle, der Sie alle 30 Minuten aufsteigt und dort nimmt; sie sollten es alle 15 Minuten so nah machen.
Neben dem Hotel befindet sich ein Walmart und 3 Restaurants vor der Lobby: Perus, Argentinien und Costa Rican.
Das Fitnesscenter hatte alles und das Frühstück war ok, aber nicht großartig.
GGastnutzerAbsolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.
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