Hotels mit Fitnessstudio in Provinz Alajuela, Costa Rica

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Sehr schönes und schönes Hotel, mit hochwertigen Materialien und einem tollen Design. Aber meine größte Enttäuschung war, dass ein 5-star Hotel nicht komplimentäres Wasser im Zimmer, statt es für $4.50 pro Flasche zu verkaufen. Dies ist besonders überraschend in Costa Rica, da das Zimmer über 1000 $ pro Nacht kostet. Es fühlt sich ziemlich enttäuschend und sogar dürftig, dass sie nicht bereit sind, grundlegende internationale Dienstleistungsstandards zu erfüllen. Meiner Meinung nach sollte die Führung von Hotels in Asien und dem Nahen Osten inspiriert werden, wo der Gastservice oft viel mehr überdenkend und vollständig ist. Ich habe gefühlt, dass sie anstelle der Bereitstellung kleiner Elemente als Teil des Dienstes versuchten, für alles zusätzliche Belastungen zu zahlen, was die Gesamterfahrung negativ beeinflusst.

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

Das Personal war äußerst freundlich und alle sprachen Englisch. Das Zimmer war sehr sauber und hell, mit einem großen Schreibtisch, der sich hervorragend zum Arbeiten eignete. Eine besondere und sehr aufmerksame Geste war die handgeschriebene Notiz des Personals. Der Service war insgesamt ausgezeichnet. Auch die Pflegeprodukte im Bad waren von sehr guter Qualität und hatten einen angenehmen Duft. Ein großes Plus war der kostenlose Flughafenshuttle.

Alles ist sehr allgemein. Ich wohne in vier Personen, das Bett ist nicht sehr komfortabel. Eine oder zwei Nächte können sie aushalten. Der Service ist allgemein. Die Einrichtungen sind allgemein. Sie können auch nicht gut oder schlecht sagen.

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

Wir wurden von einer bezaubernden jungen Frau mit großer Brille und einem noch größeren Lächeln empfangen. Sie checkte uns ein, begrüßte mich als Vielflieger, erklärte mir die Annehmlichkeiten und Rabatte und rief mich sogar eine Stunde später auf meinem Zimmer an, um zu fragen, ob sie mir noch behilflich sein könne. Sie half mir beim WLAN-Login und bestellte ihre Empfehlungen beim Zimmerservice. Einfach der beste Service, den ich seit Langem erlebt habe.

We booked this due to the Hilton reputation  and for the pool and overall it was a good hotel in a good location. Free shuttle always useful and rooms were clean and to a good standard.  Unfortunately the pool was freezing cold - we asked at check in whether it was heated and were told it was. It was so disappointing, because it was impossible to enjoy a swim. A real shame.

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.

Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.