Familienfreundliche-Hotels in Präfektur Nagano, Japan

It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again.

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

Sie können ins Schieben und ausschieben, sehr bequem, es gibt Frühstück und bequeme Geschäfte mit Skiartikeln, Skifahren kann Suppe zu essen, die Ein- und Ausstattung mit Doppelseite ist auch sehr bequem, und es gibt auch Skifahrkarten.

Das Zimmer ist sauber und komfortabel, oberhalb ist warm, der Ski ist wieder in die Suppe gemütlich! Das Frühstück und das Abendessen sind wunderschön, der Restaurantservice ist sehr gut. Am Tag des Abflugs, wartete ich nicht lange auf eine Reservierung 🚕 für ein paar Tage im Voraus 😮💨 Die Rezeption für die Status der Status des Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status der Status Die Männer sind auf dem Weg, die Zeit für ihre Ankunft ist unbekannt. Die Rezeption hat sich selbst vorgeschlagen, uns zum Postbus zu bringen, was zu heiß ist.

很早就聽聞長野是個滑雪勝地， 沒想到有這麼多人，白人特別多。 裏面有個小朋友的樂園，可以租賃雪橇玩具。 房間可以看到滑雪場，就是人實在太多，温泉一般

Our family had a wonderful stay at Karuizawa Forest Seasons Villa. The house is beautifully furnished, exceptionally clean, and well-equipped with all the necessities, making it feel like a true home away from home. The thoughtful setup of the BBQ pit by the owner was a highlight of our stay, and we thoroughly enjoyed a cozy and memorable evening grilling under the stars. The attention to detail and the serene location made this an ideal getaway. We highly recommend this villa to anyone looking for a comfortable and relaxing stay in Karuizawa. Thank you for an amazing experience!

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

Ausgezeichnete Einrichtungen und Umwelt