Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
Das Zimmer ist wie üblich für Geschäftshotels. Hat kostenfreien Fluss Kaffee und Ozachuke, was lecker war. Die Lage ist zu Fuß entfernt von den Matsumoto Straßen. Lawson ist auch bequem am Türsteg gelegen. Keine kostenfreie Parkplätze. Der heiße Frühling ist modern und ausreichend
Enjoy the hotel so much, it’s very clean and very comfortable! No cigarette smell and they have many stuffs can be rented(for free), glad they have a hair curler for rent 😍 The massage chair is good to have, can have a massage after long walking day!
Die Lage ist gut, der Service ist gut, das Zimmer ist sauber und das Hotelfrühstück kostet 1.700 Yen. Es gibt kein besseres Preis-Leistungs-Verhältnis. Das nächste Mal werde ich das Sushi-Restaurant des Hotels und die chinesische Küche probieren
The location is superb as its just infront of Nagano Station. Room was fine but a bit outdated but still acceptable. The local Japanese staff was really friendly and helpful but the Indian/Bangladeshi guy who was at the receptionist was cocky. We asked whats the nearby attraction places we could go while waiting for the check-in time (because he did not allow early check-in, which still understandable) but he simply said, ‘you can go to the infomation counter at Nagano station’ Bruh???? What’s wrong with you? Who hurt you, brother? Hence, i cant really appreciate his service, but the older Japanese guy was really friendly and tried to help even he was not really fluent in English but i still appreciate his effort. Oh btw, there is no free parking for guests. You will need to park it somewhere else nearby the hotel.
Ankunftsdatum verzögert als üblich und Die Geschäftszeiten sollten bereits überschritten sein, aber wir haben Sie per Chat über Google informiert. Das Personal wartete und beantwortete Fragen. Sehr beeindruckt. Vielen Dank an das Personal. Kontaktbereich über Trip Sehr schwer zu erreichen. Gut, dass das Hotel einen Chat-Kanal hat. Die Unterkunft liegt in einer Gegend, in der man bis spät in die Nacht Essen finden kann, aber man muss möglicherweise ein wenig laufen und ist nicht zu weit vom Busbahnhof entfernt. Die Zimmer sind sauber, es gibt duftende Flüssigseife und währenddessen gibt es kostenlose Ramen Perioden. Sehr gute Beratung.
1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.
Dormy Inn Nagano is near Nagano station (~3min walk) and is also a stone’s throw away from a supermarket and a number of convenience stores and restaurants. The onsen is small but clean and well-maintained with an outdoor onsen as well! The room I was assigned was decently sized, clean and comfortable! Have booked another stay here next week when I return to Nagano! (MatsuKiyo is also a 2-3 walk away)
Wir gingen mit meiner Cousinfamilie in dieses Hotel und genossen die Atmosphäre, das Design und den Komfort. Die Zimmergröße ist ca. 32sqm, die für 3 Personen im Zimmer sehr komfortabel gilt. Es ist ein neues Hotel und ist gut im Herzen der Stadt Karuizawa gelegen.
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JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
Hhargowsiewmai1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.
GGastnutzerEs war ein toller Aufenthalt. Das Personal war superfreundlich und sprach Englisch. Es gab einen Parkservice und Wechselkleidung fürs Herumlaufen im Freien. Die heißen Quellen waren super entspannend und gut für Füße und Körper. Wir haben fünf der vielen privaten Thermalbäder ausprobiert, einige hatten superheißes Wasser, andere waren warm. Die Thermalbäder im Außenbad waren wunderschön dekoriert. Wir bekamen Zugang zu den 9 öffentlichen Onsens, die verschiedene Mineralien zur Heilung des Körpers enthielten. Abends war es mit dem Nachtspaziergang noch schöner und in der Stadt gibt es eine wunderschöne Show und einen Nachtmarkt. Wir sind super froh, dass wir den Aufenthalt gebucht haben.
HhajuwonoWir gingen mit meiner Cousinfamilie in dieses Hotel und genossen die Atmosphäre, das Design und den Komfort. Die Zimmergröße ist ca. 32sqm, die für 3 Personen im Zimmer sehr komfortabel gilt. Es ist ein neues Hotel und ist gut im Herzen der Stadt Karuizawa gelegen.
GGastnutzerIch habe ein Doppelzimmer gebucht, aber das Hotel sagte mir, es sei ein Doppelbett und könne nur eine Person unterbringen. Das Zimmer war lächerlich klein und der Koffer ließ sich nicht öffnen. Ich habe extra bezahlt, um zwei Personen unterzubringen. Das Zimmer war so klein, dass ich ein Doppelzimmer hatte Es gab keinen Platz, um zur Toilette zu gehen. Die Unterkunftserfahrung war durchschnittlich, aber Matsumoto Die Landschaft von Kamikochi ist es wert
GGastnutzerI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
AAnonymer BenutzerModern, clean hotel with all functions and good service! Location is fantastic, a few min nice walk to JR Matsumoto Station. A five star recommendation .
GGastnutzerWe spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere.
I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience.
The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery.
The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge.
Was
I would go back to Prince Asama and experience the scenery during a different season!
GGastnutzerDie Fahrt mit der Nagano-Bahn von Nagano City nach Yudanaka dauert etwas über eine Stunde. Nach Verlassen des Bahnhofs gehen Sie ein paar Minuten flussabwärts; der Weg ist leicht zu finden. Das Hotel liegt im Herzen von Yudanaka Onsen, einem kleinen, aber traditionsreichen Ort. Zimmer und Einrichtungen wurden 2013 renoviert und sind sauber und hygienisch. Im Erdgeschoss befindet sich ein großes öffentliches Onsen-Bad, im dritten Stock zwei private Bäder; Reservierungen an der Rezeption ermöglichen eine halbe Stunde kostenlose Nutzung. Frühstück und Abendessen werden in Buffetform mit einer großen Auswahl an Gerichten angeboten, darunter Nagano-Rindfleisch-Hotpot (drei Scheiben pro Person) sowie frisches, unbegrenzt verfügbares Gemüse und Pilze aus der Region. Oden (japanischer Eintopf) wird bis 17:30 Uhr in der Lounge im Erdgeschoss serviert. Direkt vor dem Hotel befindet sich eine Bushaltestelle zum Jigokudani-Affenpark, wo Sie Schneeaffen beim Baden im Onsen beobachten können. Die Busse fahren jedoch nicht regelmäßig, daher empfiehlt es sich, den Fahrplan vorab zu prüfen.
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