Lihue Apartments

Das ist ein gutes Resort, wenn Sie einen angemessenen Preis erhalten können, wie wir es getan haben. Wenn Sie direkt durch das Resort buchen, scheinen die Preise für den Wert hoch. Einer der Jacuzzis funktionierte nicht und der andere war während unseres Aufenthalts ziemlich belastet. Die Lage war gut und das Einlaufen in alle Gebiete der Insel war einfach und komfortabel. Die Lounge hatte guten Service, Getränke, Lebensmittel und Unterhaltung über Nacht, was ein gutes Plus war. Wir fanden das Personal sehr hilfreich und freundlich. Ich denke, dieses Resort wäre gut für Familien. Die Zimmer sind ein wenig datiert, aber es scheint, dass die Upgrades werden gemacht. Die Zimmer brauchen wirklich ein scharfes Gürtel auf der Schiebetür zum Lanai. Wir fanden die großen Holzanpflanzungstüren, die Sie in der Nähe schleifen, um beunruhigend und klumzig zu sein. Wir würden aufgrund der großen Mitarbeiter und des weltbewohnenden Services hier wieder bleiben.

To celebrate our 30th anniversary my wife and I planned a trip to visit Oahu, Kauai and the Big Island during September 2024. After spending a week at the Royal Hawaiian and then Disney’s Aulani resorts we traveled to Kauai and stayed several nights at the Royal Sonesta. Since this was a special occasion I didn’t mind spending a lot to experience the best of what Hawaii has to offer. Unfortunately, I did not find that experience at the Royal Sonesta. The first sign that our time at the Royal Sonesta was going to be far different than the other deluxe resorts was when we arrived at the main entrance. When we arrived another guest was being assisted with their luggage and partially blocked the driveway so we waited behind them. About 4-5 minutes passed and none of the bellmen acknowledged us or attempted to direct us to where we could be assisted with our luggage and valet of the vehicle. When another vehicle arrived behind us one of the bellmen ignored me but waved for the other driver to pull up. After the other vehicle had passed us the bellmen assisted them but neither he nor the other bellmen acknowledged us so I drove up and stopped near the bell service desk. Even though I was right in front of several bellmen who were not assisting other guests none of them welcomed us or offered to assist us with our luggage or valet our vehicle. Unfortunately this left my wife, daughter and I to carry our luggage through a service corridor and down an elevator since luggage is not allowed on the escalator which takes you to the check in desk. The appearance of the resort overall was nice but the design was a bit dated and the common areas were not well cared for. The resort staff were helpful, but not exceptionally friendly or welcoming when not involved in providing a service. If you’re planning a special trip and looking for a special experience and superior service I’d suggest looking to another resort.

Honestly, I had high expectations for this location. I did get an email after I booked this hotel that there would be inconveniences from certain construction work. When I arrived the property is beautifully manicured. Staff were friendly and cordial. At my room I walked in and no bed. Wasn't the same picture as what was on the web site. Just a couch but thought there was a next room. Nope. Turned out it was a ”Murphy bed” Never slept in one, wasn't shown how to get it out of the wall. but I figured it out. Danger, It is heavy and for someone a bit more disabled, if it did fall on me, there would be no one around to help. First you have to remove all the couch pillows (all of them). then you have to re-arrange the two coffee tables to the side of the room. You pull down on the small knobs and hold the bed with your shoulders while you lower it. You will have to reach up with your arm to bring the iron rod over the end of the bed. This rod is the brace footing for the front of the bed. You must do this before it is lowered to the floor. After that, you can untangle the mattress. The pillows are in the closet so you have to fetch them. I was worried it would be another futon experience, you know hard uncomfortable. For me, because I am disabled, It would of been nice to have assistance. The phone in the room was difficult to figure out and did not work properly. When I finally got a line to the valet the intercom sounding voice was hard to comprehend. I couldn't call using my phone because there was no cellular service from my room. Overall, the hotel is dated. A once magnificent hotel when built is aged, carpet aged, furniture aged. I hope the upgrade includes a total hotel refresh and just not the pool area. I would recommend they put in the description of the rooms it is a murphy bed. To me personally, this was not acceptable and I worried about my own safety while manually moving a large wooden wall panel down that was heavy. I wouldn't book this room if I had known. I don't know how many rooms at this hotel had murphy beds, but please mention this in your room descriptions. I would rather see a regular bed frame in my own opinion and my own wellbeing because I am disabled. Secondly, when swimming my room key got lost. I noticed it when I was deep into the hotel at my room. There are no service phones anywhere on my floor (3rd) to call for help. Remember, no cellular service. I had to re-walk to the other side of the property to the reception desk to ask for replacement key. They wouldn't give me a replacement unless I had a physical ID.Everything was in my room. I walked back to the other side of the property back to my room.Security met me at my room to open my door so I can go in and get my DL. Is there an alternative way to get replacement keys like face recognition on your phone, implement remote key from your app (hilton does) or a better method? Not recommended for people with disabilities if there is a murphy bed. Beautiful proper