Vue Cinema Lancaster

Unfriendly

Absolutely shocking customer service at Lancaster Vue. The staff member I spoke with was abrupt, unfriendly, and lacked customer service skills. I feel more staff training is needed so that they have ...

Unsafe

This visit was awful, first time back since covid kicked off. Felt so anxious we left 15 minutes after the film started. The place was packed, no seats blocked off for distancing or making people feel...

Terrible staff

It was the other day we took the mistaken decision to visit Vue Lancaster. The staff member at the front desk with purple curly hair was extremely rude to me and my friends.He proceeded to make fun o...

Staff

We walked in for a ticket for jumanji and when we got to this till this mid aged woman behind the counter asked for ID for a twelvwe were all 14 and when she said we were not allowed to go in so we we...

OK but few minor problems

Went for an afternoon screening using a well known 2 for 1 offer Problem is at the counter there is no mobile phone signal so had to go back outside to use phone to get signal for voucher code. Advice...