Hotels mit Spa in Departamento Guatemala, Guatemala

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Hotel liegt verkehrsgünstig im Hotel Viertel von der City sehr nah zum Flughafen ca 10 bis 15 Minuten je nach Verkehr. Hotelshuttle zum Flughafen wird angeboten. Schöne Empfangshalle mit ansprechender Lobbybar. Abends life Piano. Frühstück ist unbedingt empfehlenswert. Es bleiben keine Wünsche offen wirklich sehr reichhaltig auch mit frisch zubereiteten Eierspeisen. Zimmer zwar schon älter aber sehr sauber und erwartungs ausgestattet. Es gibt Fenster zum öffnen was sehr angenehm ist. Neben den üblichen Ausstattungsdetails Nummern Safe und kostenlos Internet mit guter Übertragungsrate. Personal in allen Bereichen super freundlich, hier würde ich 5 Sterne vergeben. Getrübt war die ansonsten positive Erfahrung nur durch den Shuttlebus der uns zurück zum Flughafen bringen sollte. Uns wurde einen Tag vor Abreise gesagt das der Bus ca 15 Minuten nach Anmeldung fährt. Falsche Info der Bus fährt stündlich zur vollen Stunde. Den haben wir dann verpasst um 5 Minuten und mussten ein Taxi nehmen. Auch das Abendessen im Hotel mit italienischen Thema war nur befriedigend.

My room had 3 double beds with a sofa and a huge TV. The view was straight into the Courtyard Marriott across the street. However it was very comfortable. There are dozens of restaurants within walking distance. the Oakland mall and Dollar City are about 15 mins walk from the hotel.

Great service, Freddy and jaisel helped us marvelously! Food and service always great. We love to come and know that the menu is always going to be high-end and also the service is phenomenal. We prefer to stay in this hotel, not only for the room rooms but also for the service and the food in the restaurant Hibiscus!

We had a lovely stay in a colonial-styled hotel. The hotel was very clean and well maintained. It was located slightly outside the city centre and might take about 30min by uber to get into the city, depending on traffic conditions. One disadvantage was the lack of shops, restaurants and amenities within walking distance. As Hilton members, we appreciated the significant room upgrade and daily breakfast. We observed a much larger breakfast selection on Sundays and on days where an event/conference was ongoing. The lounge was opened only on weekdays for a brief 6-8pm where a light selection of canapés and alcohol were offered. Staff members were all hardworking and friendly. Housekeeping also kept our room cleaned well.

What an incredible hotel stay. Honestly found this Courtyard to be a fantastic hotel and highly recommend to stay here when in the city. The rooms are great and comfortable. Bed and pillows were perfect and all amenities made the stay great. The restaurant at the hotel is really good and you wont be disappointed.

While the rooms were okay, the service was terrible and the staff rude, going to the point of blankly making fun of me and my friends for complaining about the food we ordered being overcooked and smaller than advertised. Moreover, when we first came to our room, there was a stain on my bed, showing it was clearly the same sheets used by the previous guests, or that they just dont bother washing them after taking them off. In conclusion, i would not recommend coming to this hotel as it is clear they do not care about the guest’s experience.

I loved my hotel room. The hotel staff were friendly but the restaurant staff were not very friendly. The pool was nice but could be cleaner. Nice neighborhood with lots of food options nearby. Super close to airport. Don't take the hotel shuttle though. I paid for shuttle and they just called me an Uber! I could have saved 20 bucks.

Die Marke garantiert den qualitativ hochwertigen Service und auch die Lage ist perfekt. Ich habe kein einziges Mal westliches Essen gegessen.

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Hotel liegt verkehrsgünstig im Hotel Viertel von der City sehr nah zum Flughafen ca 10 bis 15 Minuten je nach Verkehr. Hotelshuttle zum Flughafen wird angeboten. Schöne Empfangshalle mit ansprechender Lobbybar. Abends life Piano. Frühstück ist unbedingt empfehlenswert. Es bleiben keine Wünsche offen wirklich sehr reichhaltig auch mit frisch zubereiteten Eierspeisen. Zimmer zwar schon älter aber sehr sauber und erwartungs ausgestattet. Es gibt Fenster zum öffnen was sehr angenehm ist. Neben den üblichen Ausstattungsdetails Nummern Safe und kostenlos Internet mit guter Übertragungsrate. Personal in allen Bereichen super freundlich, hier würde ich 5 Sterne vergeben. Getrübt war die ansonsten positive Erfahrung nur durch den Shuttlebus der uns zurück zum Flughafen bringen sollte. Uns wurde einen Tag vor Abreise gesagt das der Bus ca 15 Minuten nach Anmeldung fährt. Falsche Info der Bus fährt stündlich zur vollen Stunde. Den haben wir dann verpasst um 5 Minuten und mussten ein Taxi nehmen. Auch das Abendessen im Hotel mit italienischen Thema war nur befriedigend.

My room had 3 double beds with a sofa and a huge TV. The view was straight into the Courtyard Marriott across the street. However it was very comfortable. There are dozens of restaurants within walking distance. the Oakland mall and Dollar City are about 15 mins walk from the hotel.

Great service, Freddy and jaisel helped us marvelously! Food and service always great. We love to come and know that the menu is always going to be high-end and also the service is phenomenal. We prefer to stay in this hotel, not only for the room rooms but also for the service and the food in the restaurant Hibiscus!

We had a lovely stay in a colonial-styled hotel. The hotel was very clean and well maintained. It was located slightly outside the city centre and might take about 30min by uber to get into the city, depending on traffic conditions. One disadvantage was the lack of shops, restaurants and amenities within walking distance. As Hilton members, we appreciated the significant room upgrade and daily breakfast. We observed a much larger breakfast selection on Sundays and on days where an event/conference was ongoing. The lounge was opened only on weekdays for a brief 6-8pm where a light selection of canapés and alcohol were offered. Staff members were all hardworking and friendly. Housekeeping also kept our room cleaned well.

What an incredible hotel stay. Honestly found this Courtyard to be a fantastic hotel and highly recommend to stay here when in the city. The rooms are great and comfortable. Bed and pillows were perfect and all amenities made the stay great. The restaurant at the hotel is really good and you wont be disappointed.

While the rooms were okay, the service was terrible and the staff rude, going to the point of blankly making fun of me and my friends for complaining about the food we ordered being overcooked and smaller than advertised. Moreover, when we first came to our room, there was a stain on my bed, showing it was clearly the same sheets used by the previous guests, or that they just dont bother washing them after taking them off. In conclusion, i would not recommend coming to this hotel as it is clear they do not care about the guest’s experience.

I loved my hotel room. The hotel staff were friendly but the restaurant staff were not very friendly. The pool was nice but could be cleaner. Nice neighborhood with lots of food options nearby. Super close to airport. Don't take the hotel shuttle though. I paid for shuttle and they just called me an Uber! I could have saved 20 bucks.

Die Marke garantiert den qualitativ hochwertigen Service und auch die Lage ist perfekt. Ich habe kein einziges Mal westliches Essen gegessen.

Die Gäste haben erst begonnen, die Toilette zu reinigen, wenn sie sich aufhalten. Lassen Sie die Gäste die normale Wartezeit aufnehmen, wenn sie sich auf die Rezeption begeben. Für mein erstes Zimmer ist die Luft im Inneren des Fensters unruhig, das Blick muss nicht gesagt werden........................................................................................... Ich habe fast 8 Uhr am Abend zu verbringen. Ich möchte fragen: Wird ein 5-Sterne-Hotel am Nachmittag nicht das Zimmer gereinigt? Soll ich das Zimmer nur abschneiden, wenn die Gäste kommen?