Haustierfreundliche-Hotels in Somerset, Vereinigtes Königreich

One rather expects that a stay at a Hilton, a brand one has long held in considerable esteem, would meet a certain standard of hospitality. Regrettably, this particular establishment fell woefully, almost impressively, short. Upon retiring to our room after a long day, we discovered, far too late in the evening to make alternative arrangements, that we had been allocated a room adapted for disabled guests, a fact that necessitated all manner of inconvenient provisions simply to make the facilities usable. One does wonder why such rooms are assigned without so much as a courteous forewarning. To compound matters further, the washbasin drained at a pace one can only describe as glacial, leaving the bathroom floor in a thoroughly disagreeable state. Not wishing to cause a scene at such an ungodly hour, we soldiered on, which, in hindsight, was far more grace than this establishment deserved. Seeking the modest comfort of a pair of slippers, hardly an extravagant request in a hotel of this supposed calibre, I contacted housekeeping, only to be informed, with the practised efficiency of someone reciting a well-worn script, that they had none available. The response came without apology, without sincerity, and without a single alternative offered. What truly sealed this review, however, was the checkout. Upon raising these entirely legitimate grievances with the receptionist, we were met with the sort of detached, performative *”sorry”* that one might extend to a stranger one had lightly bumped into in a corridor, utterly hollow and entirely unbefitting of the occasion. She carried on with her business quite unruffled, as though the comfort of her guests were a minor inconvenience to her morning. In short: the location is agreeable, that much I shall concede, but the standards are simply not commensurate with what one pays, nor what the Hilton name implies. One ought not to have to interrogate the front desk simply to ascertain whether one's room is fit for purpose. That is not a burden a paying guest should bear. We shall be reconsidering future bookings, and I would strongly counsel prospective guests to enquire rather thoroughly before committing. Standards here, I'm afraid, are not quite what they ought to be.

Alles, was wir brauchen, auch die Verwendung einer Mikrowelle. Bequem Bett. Großbild-TV. Fragen Sie die Rezeption Mitarbeiter über den Abkürzungen nach Stadt und Geschäften. Sonst ist es eine Mission. Das Hotel ist ideal und sehr hilfreich.

The location is close to the train station and tourist attractions. Drinks in the fridge are free. The staff are lovely, but there was a lot of dust in the room.

Ich liebe Charlton Haus, es war wirklich wunderschön. Die Art, wie es gestaltet wurde, ist wirklich ungewöhnlich. Es macht Sie sich fühlen, als wären Sie in einer Phantasiewelt mit den kleinen Korridore und wunderschönen kleinen Nüsse und Kranies. Für mich passt es dem Rechnung, es tat die Arbeit, die ich brauchte, aber ich verstehe für diejenigen, die es nicht auf ein Angebot und viel Geld bezahlen, um dort zu bleiben, ich verstehe, wie sie sagen könnten, es ist ein bisschen schmutzig ein bisschen gemütlich und braucht ein bisschen TLC . Es scheint ein sehr süßer Mann zu sein, der umher fährt, ganz viel zu tun, und der Rest des Personals war hinter den Türen versteckt oder nur nicht da. Ich bin nicht sicher. Es gab Personal im Spa und sie waren wunderschön und hilfsbereit und freundlich. Mein kleines Zimmer war wunderschön und schön und gemütlich, und sauber genug, obwohl Tatty in Orten. Für mich hatte ich wirklich einen schönen Tag und würde definitiv zurückkommen. Das Frühstück war sehr grundlegende, aber ich hatte keine sehr hohen Erwartungen, und ich bin nicht wirklich ein Frühstücksperson, so wieder kann es vielleicht nicht die Tickbox für andere machen, aber es hat den Job für mich gemacht. Danke Charlton Haus.

Friendly service; clean room and bathroom. Nothing wrong with it really except that I was expecting a HOTEL based on the pictures and certainly the price! The location is great but be aware that this an INN with rooms attached at the back. Breakfast not included (costs £15 extra). Location great right in front of the cathedral but no parking. A good, comfortable stay but overpriced fro what it was and the time of year (mid-October).

Great stay all round. Only down side is restricted late breakfast times 8-9 am only.

Wir blieben 1 Nacht, um eine lange Reise zu unterbrechen. Ausgezeichnete Lage direkt bei Taunton Deane Services. Einchecken war schnell und einfach, Zimmer war groß mit Doppelbett und Einzelbett für unser 9 Jahre alt. Es war sauber und warm perfekt für uns. Wir werden definitiv wieder verwenden

Sumptuous would be the word to describe this hotel. From the lobby to the room to the free snacks pantry, everything is sumptuous. The room we booked is absolutely huge with high ceilings and large windows. The bed and bedding is super super comfortable and we slept really well. The bathroom is nice with a big tub. Location is also excellent, minutes from downtown, the bridge and Roman baths. Looking forward to staying here again.

The hotel is an incredible building which must take some maintenance. We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great. The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool. The double room had a king size bed which was very comfortable. The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing. We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment. We didn’t eat in the restaurant preferring to find a restaurant in bath itself. Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless. When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird. The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit. The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.

Clean, comfortable room with friendly helpful staff on duty,