VISIONAPARTMENTS Cramerstrasse 2-6

It's a pity that there is no elevator in the building, and we have to climbed up 3 floors with heavy luggage. Heard some people yelling in the middle of the first 2 nights.

Easy walking to various locations. We had 4th floor apartment - some angled ceilings and a long way to haul luggage, but otherwise comfortable enough.

Die Heizung funktionierte nicht und wurde durch einen einzigen alten und stinkenden Elektroheizer ersetzt. Das Waschbecken war bei der Ankunft verstopft (ich beschwerte mich und es wurde repariert). Überall waren Abnutzungserscheinungen zu sehen (fleckige Küche, Flecken auf dem Boden). Ziemlich deprimierende Einrichtung und nicht wie auf den Fotos.

Nice location. It had everything needed for a quick stay

I was very disappointed that I had communicated with them and paid extra for a crib so that my family would be comfortable but there was no elevator and the entrance had 4 steps with no entry way. Our room was up 4 flights of stairs and the stairs were not wide enough for someone to carry the stroller and the baby so we needed 2 people at all times. The apartment was ok but the shower had mold build up which was concerning. We appreciated the location but otherwise, it was not an ideal stay for my family.

The apartment might had been almost perfect, a part from the tiny double bed. But I can survive this. The problem is that there were important defects and NO (I repeat: NO) help of any kind from the organization (not even an answer to my email messages). The microwave was ancient and with a broken display (you could not know if cooking for 1 min or 10...). The window on the terrace could not be closed, so the room freezed... There was a continuous noise all day and night from the heater. But what made me really upset is the absolute absence of the organization (VISION apartments). The first time I just received an answer like "Thank you for your suggestions..." to my claim. If they used ChatGPT the quality surely would have improved. When I insisted asking, at least, a mail saying "We are sorry", nobody ever answered. Morale: I am a frequent visitor to Zurich: mu next trip has already been reserved, but through a completely different organization. Never again with Vision