Novotel Zhengzhou Convention Center Bewertungen

There was a hole in the body towel. The front desk receptionist is a 4 star who doesn't speak English at all. Unfortunately. I waited for 1 hour to get into the room I reserved because the receptionist did not speak English. And very slowly

I had a wonderful stay at Novotel Zhengzhou, and I cannot recommend this hotel enough. The facilities were top-notch, the rooms were clean and comfortable, and the location was very convenient. What truly stood out was the exceptional service provided by the staff, particularly Mr. Lee Li at the reception. From the moment I arrived, he went above and beyond to ensure I felt welcomed and comfortable. He was incredibly attentive, professional, and helpful with all my needs, making my stay hassle-free and enjoyable. I am deeply grateful for his support and kindness. Thank you, Novotel Zhengzhou, for a fantastic experience! I will definitely be returning and recommending your hotel to others. Feel free to personalize further if needed!

The hotel facilities are old, the air conditioner is not cool at all, and the room is very hot. I found a staff to fix it, but it was useless. In the end, the whole broken electric fan was given to me. No matter what, it was still a five-star hotel. There was a middle-aged man with poor service attitude and treated customers differently.

It was an amazing experience! Gorgeous hotel with impeccable service. Would definitely book again.

Excellent customer services, convenient location next to conference centre, clean, well maintained amenities and good choice of food. Recommend to stay!

Gym with few equipment, no swimming pool. Clean apartment, good breakfast.

I’m so glad , Ella

Very enjoyable stay, all amenities were clean and neat up to Novotel Accor standards. Please keep it that way ! Allez la France !

good service, nice breakfast

Bill is good

Amy Lillian 👍🏻👍🏻👍🏻

Close to covid test station, staffs are so friendly

原本要訂索菲特酒店的網上看起來有點年份了糾結了一下訂了這一間，酒店比較舊了房間的基礎設施硬件配置看起來有點年份了，酒店前台小哥給升級了荷里活大床房可以眺望外面的湖景，酒店客房服務很好房間暖氣不太好阿姨給送了電暖氣！ 每天一件非自助免費水洗單衣:客房阿姨給洗的衣服很好細節做得很到位！客房阿姨打掃房間時每天都會多幾瓶水還有菊花茶還特意留下字條叮囑我多喝水很感動啊！讓我體驗到了出門在外有種回家的感覺再次我特意感謝酒店客房部的阿姨：羅雙霞，宋青蘭，宋金鳳！謝謝你們.

房間很大，最棒的就是床，難得出差睡的這麼好！太推薦了，房內温度有些稍熱，開窗通風，前台的女同事都很棒！效率很高！我的門卡遺漏在五樓健身房，一分鐘就送來了備用門禁卡，值的信任和入住的酒店！