Zur Gewährleistung der Authentizität der angezeigten Bewertungen berechnen wir nicht einfach einen Durchschnitt. Stattdessen berücksichtigen wir sowohl die Glaubwürdigkeit der Bewertung als auch das Datum des Aufenthalts des Gastes zur Ermittlung der endgültigen Bewertung.
Verifizierte Bewertungen
Lage4.0
Ausstattung4.1
Service3.9
Sauberkeit4.1
Filtern nach:
Sortieren nach:
Alle Bewertungen(78)
Positive Bewertungen(43)
Bewertungen mit Fotos/Video(16)
Negative Bewertungen(2)
Gastnutzer
Standardzimmer
Aufenthalt im Apr. 2023
Familie
15 Bewertungen
4.0/5
Sehr gut
Gepostet am 11. Mai 2023
Islamischer Stil, die gesamte Dekorationseinrichtung ist plastisch und schön
OriginaltextÜbersetzt von Google
WhereOnEarthIsThabi
Executive Zimmer
Aufenthalt im Juni 2024
Reise mit Freunden
28 Bewertungen
4.2/5
Sehr gut
Gepostet am 31. Juli 2024
We were very happy to book again when our flight got postponed. Friendly staff but very slow service. Lovely amenities and clean facilities
Übersetzen
Bukky
Standardzimmer
Aufenthalt im Nov. 2023
Pärchen
2 Bewertungen
4.5/5
Großartig
Gepostet am 16. Dez. 2023
The food was nice and distant from the airport was a good thing as our flight arrived a little after midnight. The staff were very hospitable and courteous.
Wir sind im Rahmen einer Flugannulierung für zwei Tage in dem Hotel untergekommen. Das Hotel liegt in der Nähe des Flughafens und zentrumsnah zu Stone Town. Die Zimmer sind in die Jahre gekommen, die Matratze war unbequem, die Dusche hatte einen zerfetzten Duschvorhang und die Abflüsse rochen muffig. Die Mitarbeiter schienen alle sehr unmotiviert, insbesondere die im Service, bis auf wenige Ausnahmen. Glücklicherweise konnten wir Mohammed von der Bar kennenlernen, der einer der wenigen war, der verstand, was Service und Freundlichkeit bedeutet. Er war der einzige Lichtblick bei unserem Aufenthalt. Im Zimmer hat unsere Klospülung ständig kapituliert, sodass wir den Mangel beheben lassen mussten. Die Bettwäsche roch sehr muffig, was sehr unangenehm war. Es war uns nicht möglich, die Getränke auf die Zimmernummer buchen zu lassen, sodass wir für jedes Wasser die Kreditkarte zücken mussten und direkt bezahlen mussten. Alles andere wurde von Seiten des Hotels abgelehnt. Beim Essen wollte man uns kein zweites Getränk reichen, mit dem Hinweis, dass das Getränk nicht inkludiert sei. Jedes zweite Getränk beim Essen war ein Kampf, trotz unserer Zusicherung, dass wir es ja bezahlen würden. Das Essen im Rahmen des Menüs war gut, das Büffet hat nicht geschmeckt. Der Käse beim Frühstück wird nicht gekühlt und ist dementsprechend gegen halb zehn komplett verlaufen, angeschwitzt und hat wesentliche Farbveränderungen. Wurst gibt es nicht. Das Omlette könnten wir jedoch empfehlen. Der Strand war öffentlich und sehr schmutzig, ebenso wie das Meer vor Ort. Der Pool war so trüb und schien als totale Keimschleuder, sodass wir ihn bewusst nicht benutzt haben. Wir wollten außerdem vor Ort einen Ausflug nach Stone Town machen und hatten einen Festpreis für 20 Dollar vereinbart. Als wir zurückgekehrt sind wusste niemand mehr etwas davon an der Rezeption und man hat 50 Dollar verlangt. Alles eine absolute Frechheit, insbesondere, weil der Service des Fahrdienstes direkt durch das Hotel erbracht wird. In dem Hotel ist es darüber hinaus extrem langweilig, weil man gefühlt kaum Gäste gibt, rund herum nichts ist und Stone Town zu Fuß zu weit entfernt ist. Alles in allem waren wir einfach froh, lediglich ein Bett zu haben. Da hört es aber leider auch schon auf.
6/7
Antwort der Unterkunft: Dear Guest, Thank you for sharing your feedback with us. We deeply apologize for the disappointing experience you had during your stay at our hotel. Its disheartening to hear that we fell short of meeting your expectations on multiple fronts and we sincerely regret any inconvenience or discomfort caused. It's concerning to hear about the challenges you faced with the staff and service levels during your stay. We take your comments seriously and we will address them with our team to ensure that all staff members are motivated and provide the level of service and friendliness that our guests deserve. Your feedback regarding the quality of food and beverage offerings as well as the cleanliness of the beach and pool is deeply concerning. We will investigate these matters further and take immediate corrective action to ensure a better experience for our guests. We sincerely apologize for failing to provide you with a satisfactory stay. We appreciate your feedback and will use it to make necessary improvements to our facilities and services. We hope you will consider giving us another chance to exceed your expectations in the future. Warm regards, Team Madinat
Gastnutzer
Aufenthalt im März 2023
Pärchen
4.0/5
Sehr gut
Gepostet am 10. Apr. 2023
Hotel liegt etwas außerhalb von Stone Town und ist daher sehr ruhig. Die Zimmer waren sehr sauber auch in den anderen Bereichen wurde immer geputzt. Das Hotel ist mit vielen liebevollen Details ausgestattet. Gefehlt haben uns in den Zimmer nur die Bademäntel. Man bekam immer eine Flasche Wasser ( 500
Antwort der Unterkunft: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you enjoyed the quiet location and found the rooms to be very clean with lovely details. We apologize for any inconvenience caused by the lack of bathrobes in your room. We will certainly take note of this for future improvements. However, we're happy to hear that you appreciated the complimentary bottle of water provided. We hope to have the opportunity to welcome you back to our hotel soon and ensure that your next stay is even more enjoyable. Regards Team Madinat
Gastnutzer
Aufenthalt im Dez. 2022
Business
2.0/5
Gepostet am 31. Jan. 2023
Sehr nettes und hilfsbereites Personal Aber das Hotel ist sehr kitschig. Architektur eher schlecht gemacht Zimmer nicht sehr angenehm Schlechtes Frühstück im Vergleich zum Zimmerpreis. Schwimmbad nicht angenehm Der Strand ist leer und dreckig (man riecht die Exkremente). Ich bereue es, in dieses Hotel gekommen zu sein, es hat meinen Aufenthalt in Stone Town ruiniert
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Lieber Kitsch, vielen Dank, dass Sie sich für Madinat Al Bahr, Sansibar, entschieden und Ihr Feedback geteilt haben. Es ist uns eine Freude, unsere Gäste mit so viel Herzlichkeit und Kompetenz zu betreuen. Jedes Anwesen hat seinen eigenen USP , Madinat Al Bahr behält das arabische architektonische Design bei , während es die Modernität beibehält . Unsere Exekutive und die oberen Etagen erfüllen vollständig den Weltklasse-Luxusstandard. Ich entschuldige mich, wenn ich Ihre Anforderung nicht verstehe. Wir befinden uns in einer ruhigen Gegend, die 3 km vom Flughafen entfernt ist, und das einzige Hotel mit Zugang zum Strand, der öffentliche Strand und das Hotel sorgen nur für die Sauberkeit des Strandbereichs. Unsere Standardzimmer sind sehr geräumig und haben Meer- sowie Gartenblick. Wir freuen uns darauf, Ihren Aufenthalt in Zukunft unvergesslich zu machen. Mit freundlichen Grüßen Yogesh Kumar General Manager
abnerbono
Aufenthalt im Okt. 2024
Business
5.0/5
Hervorragend
Gepostet am 21. Nov. 2024
Stunning hotel, well maintained gardens and plants, amazing food especially the dinner buffet, very comfortable and clean rooms, and most importantly, friendliest and genuine staff. A special mention to Mr. Christopher from the café shop and Ms. Happy from the buffet restaurant, excellent stars who stood out among all amazing staff. Thank you for your hospitality! Will definitely return.
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you so much for your glowing review. We are thrilled to hear that you had such a wonderful experience and enjoyed all aspects of your stay, from the gardens and food to the comfort of the rooms and the friendliness of our staff. Mr. Christopher and Ms. Happy will be delighted to receive your special mention , they truly are stars, and we are lucky to have them on our team. We cannot wait to welcome you back for another memorable visit! Safe travels until then, and thank you for choosing us. Regards Team Madinat
Hytham Said M
Aufenthalt im Okt. 2024
Single
5.0/5
Hervorragend
Gepostet am 21. Nov. 2024
My stay at this luxurious hotel was a perfect start to my Zanzibari holiday. Reserving an executive suite proceeded without any hiccups. Shortly after that, I got in touch with the hotel enquiring about an eary check-in. A gentleman on the other end of the line (Sebastian) accepted my request and organized to have me promptly picked up from the airport. The drive to the hotel was just as smooth. I was greeted by warm smiles at reception and Happy processed my check-in without much ado. I supposed meeting Happy at the reception was some sort of a happy, lucky charm; the rest of my stay was nothing short of amazing. Issa helped me to my suite, explained all the features of the room and gave me a tour of the hotel. My suite was roomy, light and well-furnished. The icing on the cake is however the direct view of the hotel’s well-tended garden, the clean pool, the bright blue ocean and, of course, the sunrises and sunsets - all just from the comfort of the balcony. The decor and overall architecture gave me feeling of living in one of the “1,001 Nights” stories. Being a foodie, I immediately enquired about breakfast and lunch. The buffets were impressive. One enjoys the good, international company of fellow guests and a wide variety of local and international delicacies. This is where I met Sayed Aly, a charming member of the hospital management/administration. We chatted over a number of meals during my stay and in about for different languages (Swahili, English, German and Russian). I got the impression that he enjoys meeting the hotel’s guests and learning about the countries of origin plus their travel preferences. The pool is big and clean. There are more than enough sunbeds by the pool. The garden around the pool seems well-tended. One needn’t worry about finding spots to chill or unwind. If not by the poolside, then walk down to the beach and you’ll find more sunbeds. For nature lovers, have a walk along the beach during low tide - there a number of mangrove trees right infront of the hotel! My overall experience has been more than pleasant. Outstanding personell and members of staff! PS: Check out their well-equipped fitness center to burn off the extra few holiday calories. Looking forward to my next stay at Madinal A Bahr Business and Spa Hotel!
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for your wonderful feedback. We are delighted you enjoyed your seamless check-in, stunning suite views, delicious buffets, and our well-maintained facilities. Special thanks for highlighting Sebastian, Happy, Issa, and Sayed Aly – they will be thrilled to hear your praise. We are glad you explored the pool, beach, and fitness center, and that our hospitality made your stay truly 5-star. We look forward to welcoming you back soon! Regards Team Madinat
Zeenat J
Aufenthalt im Okt. 2024
Familie
5.0/5
Hervorragend
Gepostet am 4. Nov. 2024
Upon arrival at airport the driver guide was there with a comfortable Aircondition vehicle. The Hotel is extremely admirable... Rooms very comfortable with all the important needs one need. We enjoyed the buffet breakfast and beautiful swimming pool. Really had a wonderful time at Madinat Al Bahar.... Wish to come back on holidays and stay more... Thank you for all your services and awesome hospitality ❤️❤️❤️
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you so much for your lovely feedback. We are delighted to hear that your experience with us was enjoyable from the moment you arrived at the airport. Knowing you appreciated the comfort of our rooms, the buffet breakfast, and our beautiful pool truly means a lot to us. It is our goal to make each stay memorable and filled with relaxation, and we're so glad to have achieved that for you. We cannot wait to welcome you back on your next holiday. Thank you once again for choosing us and for your kind words. Regards, Team Madinat
Avril J
Aufenthalt im Sept. 2024
Business
5.0/5
Hervorragend
Gepostet am 7. Okt. 2024
Madinat hotel is heaven on earth. This is one of the best hotels I have been to - amazing staff specifically Ali, Michael, Margaret, general manager and the Food manager. Clean and luxurious. The food is very impressive - overall great, luxury stay with great staff…
Übersetzen
6/11
Antwort der Unterkunft: Dear Guest, Thank you so much for your wonderful review. We are thrilled to hear that you had such an amazing stay with us and that our staff—Ali, Michael, Margaret, our general manager and the food manager helped make your experience even more special. Your kind words about our cleanliness, luxury, and food are truly appreciated. We hope to welcome you back soon for another exceptional visit. Regards Team Madinat
opalinaj
Aufenthalt im Aug. 2024
Business
5.0/5
Hervorragend
Gepostet am 22. Sept. 2024
The hotel was a pleasant surprise, from the unique architecture, the colourful interior design, and many corners to work or unwind. The hotel is very clean; the open areas, the swimming pool, conference rooms as well as in the rooms. It also has amazing views of the ocean & the sunsets, I personally couldn't get enough of them. I am thankful to the support of the managers at the front office, guest relations and banquet, they were all very helpful with our many & last minute requests. They wouldn't have done this without the support of the staff, asanteni sana! I highly recommend the hotel
Übersetzen
6/11
Antwort der Unterkunft: Dear Guest, Thank you so much for your wonderful review. We are thrilled to hear that you had such an amazing experience at our hotel. It is fantastic that you enjoyed our unique architecture, vibrant interior, and the many cozy spots for both work and relaxation. We are especially glad you appreciated the cleanliness throughout the hotel and had a chance to enjoy the stunning ocean views and sunset. Our team at the front office, guest relations, and banquet will be so pleased to know their efforts made your stay even more enjoyable, and they could not have done it without the support of our dedicated staff. We will be sure to pass on your kind words to everyone. Asante sana for choosing to stay with us and for recommending us. We hope to welcome you back soon for another dreamy stay. Regards, Team Madinat
Discover09419434797
Aufenthalt im Aug. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 27. Sept. 2024
Again, for the fourth year in a raw, we spent a wonderful one-month vacation (my wife and I) in this beautiful hotel. Syed Ali the relation manager was all over the place, he ensured that our booking is arranged with all facilities to our likings as he knows very well what we exactly wanted and liked. The new general manager had transformed the place to even better and better than what was before. The staff at the restaurant and patio are exceptional. Keep up the good work. Hope to be there again next year.
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you so much for your wonderful review and for choosing to stay with us for the fourth consecutive year. We are truly honored to be your preferred destination for your month-long vacation, and it is heartwarming to hear that you had another excellent stay with us. Syed Ali and the entire team will be thrilled to know that their efforts have contributed to making your experience special, and we are glad you noticed the positive transformations under our new General Manager. Our staff at the restaurant and patio are indeed exceptional, and your kind words will motivate them to keep delivering outstanding service. We look forward to welcoming you and your wife again next year for another unforgettable stay. Regards Team Madinat
Thauriya D
Aufenthalt im Aug. 2024
Business
5.0/5
Hervorragend
Gepostet am 23. Sept. 2024
I would like to thank everyone in the hotel for being so amazing in every way. Akshit, thank you for being patient with all the preparation for the open water championship and the camp and training. Sayid for ever having a smile and making sure things went smoothly. The staff at the hotel are so helpful and pleasing. Pravin, I really appreciate you for going out of your way in making sure I got my gluten free food I would also like to say everyone enjoyed the amazing and wonderful food as well . Mr Nigel Pereira, you have been sooo supportive with our first ever open water camp and training of coaches plus the championships. Thank you to Madinat Al Bahr for everything you have done for us. Asante sana. Thauriya Diria
Übersetzen
Antwort der Unterkunft: Dear Thauriya, Thank you so much for your heartfelt review. We are incredibly honored to have hosted the 1st Open Water Swimming Camp, Coaches Training, and Championship . It was truly a pleasure to be part of such a meaningful event. A special thank you for acknowledging our team members. Akshit, Sayid, and Pravin will be thrilled to know their efforts made a positive impact on your experience. We are especially glad you appreciated the care taken with your gluten-free meals and that everyone enjoyed the food as well. Mr. Nigel Pereira and the entire team were more than happy to support this historic event, and we are grateful for your kind words. Asante sana for choosing us. We look forward to welcoming you back for many more memorable events. ♂️. Regards. Team Madinat
dana401
Aufenthalt im Aug. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 11. Sept. 2024
This is my fourth stay at the Madinat hotel! Beautiful hotel, very good location. The facility itself is immersed in greenery - we love it! Large rooms, tastefully decorated, comfortable bed, ocean view from the balcony. Nice beach, also lots of greenery. And above all, wonderful people who work there, everyone, at every level - nice, helpful, professional.
Übersetzen
6/8
Antwort der Unterkunft: Dear Guest, Thank you for your loyalty and for sharing such a wonderful review of your fourth stay with us!We are thrilled to hear that you love the hotels beautiful surroundings, the spacious rooms and the ocean view. It is great to know that our lush greenery and beach area continue to be highlights for you. Most of all, we are delighted that our team has made such a positive impact during each of your stays. Your kind words mean a lot to us, and we cannot wait to welcome you back for your next visit. Regards Team Madinat