The Grand York Bewertungen

Antwort der Unterkunft: Dear Zuoshoubuqi,Thank you for your recent review of your stay at The Grand. I am pleased to read that you enjoyed our advantageous location and found our breakfast offerings plentiful. It's wonderful that the size of your room added to the comfort of your stay.I have noted your comments on cleanliness, and I will ensure that this is addressed to maintain the high standards we strive for across the hotel. On a future visit, I would recommend experiencing The Rise for dinner, where our chefs prepare locally sourced British cuisine in an immersive setting. It is a perfect way to enhance your next stay with us.Should your travels bring you back to York, I would be delighted to welcome you again. Please do not hesitate to reach out when planning your return.With my kindest regards,NooraGuest Relations

Antwort der Unterkunft: Dear ZZ9900,Thank you for taking the time to share your feedback following your recent stay at The Grand. I’m pleased to hear that you appreciated our excellent location and top-notch facilities, and I’m glad that these aspects of your stay met your expectations.However, I am truly sorry that the service you received did not reflect the high standards we strive to uphold, particularly regarding the interactions with our doormen and porters. Your experience is not indicative of the level of service we aim to provide, and your comments have been noted for further attention.Should you decide to return to York, I would love the opportunity to assist in ensuring your stay is seamless and enjoyable. Please do feel free to contact me directly so that I can make the necessary arrangements to enhance your experience.With my kindest regards,NooraGuest Relations

Antwort der Unterkunft: 尊敬的客人，感謝您給予的精彩評價。得知您在我們的經典雙人房內享受了愉快的入住體驗，並對我們美麗的酒店、優越的位置和友好的團隊表示讚賞，我感到非常高興。我們始終致力於為客人提供難忘的體驗。下次光臨時，我建議您訪問我們的水療中心，在那裡您可以享受一系列放鬆的理療和奢華設施，是您在入住期間放鬆身心的理想之選。我們期待再次歡迎您回到The Grand。如需任何未來預訂的幫助，請隨時與我們聯繫。致以最誠摯的問候， 諾拉 客户關係部

Antwort der Unterkunft: Dear TK123,Thank you for your lovely review! I’m thrilled to hear that you had an excellent stay and enjoyed our delicious buffet breakfast. Your kind words are much appreciated.On your next visit, I highly recommend dining at our AA Rosette-awarded restaurant, The Rise, where you can enjoy fresh, locally sourced dishes in a beautiful setting. It’s a wonderful addition to your stay at The Grand.If you’re planning to return to York, please feel free to contact me directly to assist with your arrangements.With my kindest regards,Phoebe HensonGuest Relations Executive

Antwort der Unterkunft: Dear Anonymous User,Thank you for your wonderful feedback on your recent stay with us. It's fantastic to hear that you enjoyed our convenient location and the modern, spacious rooms at The Grand.I appreciate your comments regarding the spa; we are continually looking to improve our facilities and services to enhance the guest experience. Your input is invaluable as we strive to maintain our status as the best Hotel in York.For your next visit, I would recommend exploring our culinary classes at The Cookery School. It’s a unique experience where you can learn new skills or refine your culinary techniques in a fun and engaging environment, adding another layer of enjoyment to your stay.We hope to welcome you back soon. Please do not hesitate to reach out to us when you are planning your return to York.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Antwort der Unterkunft: Dear Garry,Thank you for your perfect review! I am thrilled to hear that you had an excellent stay with us in one of our Executive Twin Rooms. Your kind words about our surroundings, amenities, cleanliness, and service are truly appreciated.On your next visit, you might enjoy unwinding at our tranquil Spa, nestled in the historic former vaults of the hotel. It's the perfect retreat after a day exploring York.If you’re planning another visit to our beautiful city, please do not hesitate to reach out to me directly. I would be delighted to assist in making your next stay just as exceptional.Kind regards, Nataliia Guest Relations

Antwort der Unterkunft: Dear Helen,Thank you for sharing your feedback and for being a valued returning guest at The Grand. I am pleased to hear that you appreciate our surroundings and amenities.I apologise for the inconvenience you experienced with the condition of the carpet in your room and the need to upgrade. Your comments are valuable, and I will ensure they are shared with our housekeeping and front desk teams to improve our service and ensure such issues are addressed promptly.For your next visit, I highly recommend experiencing The Spa at The Grand. It offers a range of indulgent treatments in a tranquil setting, perfect for relaxation and rejuvenation.Should you plan to return to York, please feel free to contact us directly. We look forward to welcoming you back and providing an improved experience.Kindest regards,NooraGuest Relations

Antwort der Unterkunft: Dear Taynealy,Thank you for sharing your wonderful experience at The Grand! It's truly gratifying to hear that you found our Classic Double Room, staff, and services to perfection. Your kind words about our hotel's elegance, luxury, and prime location in the heart of York are greatly appreciated.Since you enjoyed our facilities so much, on your next visit, you might love to explore our Cookery School. It's a unique experience where you can engage in a culinary adventure, learning from our expert chefs. It's perfect for guests who appreciate fine cuisine and are looking for an engaging activity during their stay.We look forward to welcoming you back to The Grand. Should you plan another visit to York, please do not hesitate to reach out for any arrangements you might need.With my kindest regards,Antoine EchassouxGuest Relations The Grand, York