De Laxston Hotel Yogyakarta, Azana Hotels Collection Bewertungen

Mantab

Strategische Lage, erschwingliche Preise auch in der Hochsaison.

Der Service an der Rezeption ist schlecht. Wir buchten ein Deluxe-Zimmer mit Kingsize- / Twin-Bett-Optionen. Wir haben online bestellt, indem wir einen Sonderwunsch für ein Kingsize-Bett hinzugefügt haben. Beim Einchecken bekamen wir ein Zimmer vom Typ Zweibettzimmer und fragten, ob es in ein Doppelzimmer umgewandelt werden könnte. Aber die Rezeptionistin bat um zusätzliche 50.000 Rupiah für den Transfer von einem Zweibettzimmer in ein Doppelbett, denn wenn Sie online über die App buchen, gibt es keine Option für das Kingsize-Bett. Dann zeigen wir der App, ob dieser Typ online buchbar ist. Die Rezeptionistin bat uns dann, uns einfach bei der App zu beschweren. Thx God Customer Service Trip hilft mir sehr und schnelle Reaktion. CS trip hat unser Problem gelöst, indem wir in ein Doppelzimmer verlegt wurden, ohne 50.000 zu verlangen. Rezeptionistin schlechte Einstellung, unfreundlich und entschuldigte sich überhaupt nicht für die Situation, in der wir uns befanden?

What great hotel With city center easy access

I booked a non-smoking room with my husband, but when I arrived at the hotel, they gave me a room that smelled of smoke—it was obviously a smoking room. When I requested a change, they told me that all the rooms were fully booked. They provided some room fragrance, but it didn’t help; the smoke smell lingered all night, making it difficult to sleep. When I spoke with the receptionist, they mentioned that "Trip.com" didn’t notify the hotel about my non-smoking room preference, which is why I ended up with a smoky room. I’m not sure where the fault lies, but despite the room issues, the breakfast was delicious. Very bad experience :(

Good assistant at car park. Breakfast were poor. Room was noisy due to window unable to close completely.

Very good location, near a lot of shopping mall and culinary spot, clean room, nice staff.

The location is quite strategic. The lobby also spacious and full of warmness. Happy to visit the hotel.

All staffs especialy the security upon arrival were superb! I had problem with the bed and the phone didn’t work. The staff came immediately to fix and help me to move to another room. Despite this issue, I would still recommend this hotel due to the superb service, cleanliness and the friendly fast response staffs. Only one note that they are very strict with check in and check out time.

Good room, and clean

overall is good. nice!!!

So far so good

Very good service, friendly, nice to stay, very comfy to staycations

Good and clean hotels near Ambarukmo Plaza, Located across XXI & Starbucks. Service was good and friendly. My suite room was also clean, large and comfortable. Note : hot water for shower was not stable.