NthBZ
18. November 2024
Disappointing Experience
I recently stayed here and was left underwhelmed. Despite its potential, the hotel fell short in several areas.
*Major Issues:*
1. *Poor Signage*: The hotel's entrance was difficult to locate, requiring a lengthy climb up multiple stairs.
2. *Renovation Chaos*: The hotel appeared to be undergoing renovations, resulting in a dirty and messy environment.
3. *Room Discrepancy*: Our booked room didn't match the online images.
4. *Amenity Shortfalls*:
- The 4th-floor swimming pool was empty and could not be used.
- The 4th-floor bar/restaurant was unstaffed.
- Requested items, including a floating tray (confirmed prior to arrival), were unavailable.
5. *Kitchen Hygiene*: The kitchen provided for guest use was unhygienic.
*Positive Note:*
The receptionist was courteous and tried to accommodate our requests, but her efforts were limited by the hotel's overall shortcomings.
*Recommendation:*
With proper management and attention to detail, this hotel could reach its full potential. I hope the management takes steps to address these issues.
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