Wow Courtyard Hotels Hotels in Xi'an

Disappointed with this hotel for the following reasons: 1. Check in time was 2pm but our room was still not ready when we reached for check in at about 4 plus pm. Had to wait for housekeeping to clean our room, very bad! 2. Upon check in, room had urine smell and had to request housekeeping to come clean again and sprayed air refresher. 3. We stayed at this hotel for 3 nights and the lift broke down on second day of our stay and all the guests had to climb the stairs. Very bad they took so long to repair and lift was not made good when we checked out. The poor hotel staff and security guard had to hand carry our luggages down from the fourth floor. Really appreciative! They did it for the other guests also 😅😅😅 4. Hotel breakfast was the same everyday and not much variety, so do not expect too much. Much said for the above, staff was generally friendly and pretty responsive when we had queries or required assistance though...