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Verifizierte Bewertungen
Lage4.8
Ausstattung4.8
Service4.9
Sauberkeit4.9
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Negative Bewertungen(6)
K N11
Deluxe Zimmer mit 2 Betten
Aufenthalt im Sept. 2024
Business
19 Bewertungen
4.0/5
Sehr gut
Gepostet am 17. Okt. 2024
too nosiy due to construction next to hotel
Übersetzen
Antwort der Unterkunft: Dear customer,We are extremely sorry that you were disturbed by construction noise during your stay. We deeply apologize. We will do our best to ensure that your next stay experience is more enjoyable. To solve this problem, we will take the following measures: Firstly, we will try our best to arrange for you to stay in a room far away from the construction area. Secondly, we will communicate with the construction party to minimize the impact of construction noise on you. Finally, we will provide soundproofing equipment such as earplugs to ensure the quality of your rest.Once again, thank you for your feedback. We look forward to having the opportunity to provide you with better service. We hope you can reconsider and give us the opportunity to improve. Wish you a happy life!
Aaron
Superior Doppelzimmer
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 4. Jan. 2025
Clean room, yummy breakfast, good service, and another plus point was washer + dryer available for use free of charge.
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Antwort der Unterkunft: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service philosophy of doing things with care and attentive service, allowing you to feel the warmth of home. Wishing you a happy day!
Denis
Gästezimmer mit Queensize-Bett
Aufenthalt im Okt. 2024
Business
8 Bewertungen
3.5/5
Gepostet am 22. Nov. 2024
A new hotel very close to Wuxi East station.
Drawbacks:
- !!! No European power sockets in the room, no adapter available at reception;
- no English speaking staff;
- very slow internet on the room WiFi
Übersetzen
Antwort der Unterkunft: Hi Dear, U put 3 feelings,we got it. I just think how should we reply to you. Yes, we donot have the European power sockets,but now we buy it Yes not everyone can speak English very well at the front desk.now, next time,we will use some APP to can OK talking problems in time.and maybe moblie phones in different countries connected to WIFI need time to wait.We got itWe will change ,and Believe us!If you still have a chance We hope u can stay in our hotel!Wait U back please!
Rossi
Superior Doppelzimmer
Aufenthalt im Sept. 2024
Business
40 Bewertungen
4.5/5
Großartig
Gepostet am 16. Okt. 2024
Within walking distance from Wuxi high speed train station. Clean and organized. Good service
Übersetzen
Antwort der Unterkunft: Distinguished guests, hello! Thank you for staying at Mercure Hotel Wuxi East Station and being satisfied with us. We are also very grateful for your support and affection. We will definitely work harder and wholeheartedly provide you with even better service. We look forward to your next visit! Thank you!PS. If you are very satisfied with us, the score should be 5 points. Thank you for your attention!
Aracham Veettil Abdul Hazeeb
Superior Doppelzimmer
Aufenthalt im Nov. 2024
Business
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Dez. 2024
Best hotel chain I have visited. Great view of the station from the room.
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Antwort der Unterkunft: Oh, thank you, thank you so much. I hope you can come, I hope you come again!
Ibbo1966
Superior Doppelzimmer
Aufenthalt im Juli 2024
Business
20 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Sept. 2024
Super hotel, great location, as only a 5-minute walk from Wuxi East railway station, lovely clean, modern room.
Only frustration for my visit was that only 1 of the 2 lifts was working, and this was very, very slow.
Staff were attentive and knowledgeable, always smiling and helped may my stay enjoyable
Übersetzen
Antwort der Unterkunft: Dear guest,Hello! Thank you very much for your high praise of our hotel. We are very glad to know that you are satisfied with the location, rooms and staff service of the hotel. Regarding the elevator issue, we are deeply sorry for the inconvenience caused to you. At present, we have arranged professional personnel to conduct comprehensive inspection and maintenance of the elevator to ensure the normal operation of the two elevators is restored as soon as possible, so as to improve the stay experience of you and other guests. We will always maintain the professionalism and enthusiastic service of our staff and create a comfortable and pleasant stay environment for every guest. Looking forward to your next visit!
Enrico Cristina Anna
Familienzimmer
Aufenthalt im Juli 2024
Familie
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 22. Aug. 2024
Super hotel, the manager girl at the reception was incredible and solved immediately all our problems. I suggest this hotel near the train station
Übersetzen
Antwort der Unterkunft: Greetings! We are truly grateful for your presence. Moreover, we sincerely express our gratitude for your affection and approval. We are deeply touched that you have retained the wonderful memories here. Ensuring guests enjoy a remarkable stay experience is our unwavering obligation. Receiving your acclaim fills us with honor and simultaneously gives us greater impetus to forge ahead. We earnestly hope for more opportunities to serve you.
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Nov. 2024
Reise mit Freunden
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Dez. 2024
Good location and good service
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Antwort der Unterkunft: 尊敬的賓客:您好!感謝您選擇無錫東站美居酒店!您的一句“服務一級棒”就如冬日裏的一股暖流,温暖了我們的心,感謝您的鼓勵,我們一定會做到更好爭取您下次完美的五分!祝:安好!
Gastnutzer
Deluxe Zimmer mit 2 Betten
Aufenthalt im Sept. 2024
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Nov. 2024
Good hotel, good ambience
Übersetzen
Antwort der Unterkunft: Distinguished guests: Hello! Thank you for your 5 - point review! Every city always has reasons to be remembered, every season has scenery that we are reluctant to part with, and every hotel has their sweet and warm memories. We hope that the Mercure at Wuxi East Station will be the warmest and most unique one in your memories! Come back to Mercure often. Wish you well!
Gastnutzer
Familienzimmer
Aufenthalt im Okt. 2024
Familie
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Jan. 2025
Very good
Übersetzen
Antwort der Unterkunft: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。