Premier Inn Warrington (M6/J21)

The room had a unusual musty odour which usually comes from when something gets wet and is not dried properly. Not sure if this was from the shower curtain or the carpets. The new cleaning policy of having to inform the reception is also unusual as we placed the sign on the door only to return late at night to find an uncleaned room, we did not read the NEW instructions in the room. Front desk should have informed us on check in.

Up to the usual Premier standard. Food in the restaurant was excellent. Fish and chips, cooked to perfection. Staff were lovely and helpful. Nothing was too much trouble Really comfortable bed . Great night's sleep. Hot breakfast, well cooked and good variety. Will use again

What Could Have Been Done Better 1. Staff Attitude and Professionalism: The staff during check-in could have been more welcoming and professional. A friendly and accommodating approach would have made a better first impression and set a positive tone for the stay. 2. Provision of Keycards: Offering two keycards at check-in should be standard practice for rooms with more than one guest. This would avoid unnecessary inconvenience, such as being left without lights in the room. 3. Respecting Privacy: Housekeeping should not ignore “Do Not Disturb” signs. Entering the room despite this sign was intrusive and avoidable. Ensuring that staff respect these signs is crucial for guest privacy. 4. Room Comfort: The lack of air-conditioning made the room stuffy and uncomfortable, especially during the night. Providing air-conditioning or at least ensuring proper ventilation would greatly improve guest comfort. These adjustments would have made my stay far more pleasant and aligned with the high standards I expect from Premier Inn. Thank you for taking the time to review my feedback. I hope these

We arrived late and there was plenty of space in the car park, the check in was easy and quick and our room was clean and well stocked with extra pillows and as usual a super comfy bed and bedding. The soap and bodywash provided smelt amazing and felt luxurious. We slept very well with no noise interruptions from outside or other guests. We had a cook breakfast, and the available options were plentiful and replenished regularly. We would stay again.

Stayed here whilst attending a family wedding, room was lovely and clean. Reception staff were accommodating and helpful. They managed to fulfil my requests of a high floor room. The hotel was very busy at the time but the staff always had smiles on there faces 😁 i will be back!