Wyndham Garden Williamsburg Busch Gardens Area

The facility and staff were top notch as usual. This is not my first time staying and it won’t be my last. Very convenient to Water Country and Busch Gardens along with Targets right across the street. 5/5

The computer was down so we had to check in via text. When the desk agent was handed my phone he checked the 5 star rating and then denied it when we called him on it. The lack of cars in the parking lot should have been a clue, but we arrived at midnight and had been traveling since 2am and were exhausted. The lobby looked ok but we quickly discovered they are in the middle of a bad remodel! The elevator area smelled like exhaust. The room was dark and dirty. The bathroom was a nightmare and the undersized toilet seat was only fastened on one side. The new shower head was quickly overshadowed by the shower install. The shower flooded the small closet sized room. The newer electrical outlets were not compatible with AC/DC plugs and we didn’t have a converter. If we hadn’t have been so tired we would’ve left after stepping into the room. The photos we saw on the website are not from this hotel!

This hotel was below par. The elevator was filthy. There was a black rubber mat with debris which was not cleaned until after two days. I asked for a room as high as possible. When we stepped into the room on the 7th floor, we were appalled. This room looked worse than the cheapest motel room I've ever seen. We asked and got a room on the 5th floor. It looked decent with more furniture, at least a couch, a coffee table and a desk table. The room and the bed were comfortable. There was a TV on top of a dresser. The air conditioner worked fine. The microwave had an error code and did not work. I asked for a replacement which never arrived. There was a small coffee machine with one serving of coffee plus one decaf. I booked a King room for 2 people. The first time I've seen a bar of soap so small, that I thought it was for a doll house. The body wash was also in mini bottles which was not enough for 2 adults to use for 3 nights. There was no room service, so we ran out before day one was done. The small see through towels were an embarrassment for this type hotel. Made in India. India produces much better towels than these ones. The bathroom door was damaged. Apparently the room had been repainted some time ago without using masking tape. Two mornings, the complimentary breakfast was nothing more than cereal, mini bagels, apples, coffee and a choice of juices. On Saturday morning, when more people had checked in, there were suddenly scrambled eggs, not bad, sausages, not bad either and pancakes which looked and tasted like a cardboard disk. There was also an attempt of shredded potatoes. At some point during our stay, the hallway was filling up with large boxes containing furniture and new bathroom vanities. It turned out that our floor had become a construction zone. One conference room was also filled with boxes and junk. They left the curtains open so everyone could see the mess. I must mention that this hotel is improving their rooms. They'll probably look better in the future. Bring your own towels, soap, body wash and coffee.