The Wellington

The Wellington at Welwyn's initial appearance was promising, but our experience was far from it. We found a full bin in our room upon arrival. The following morning, we had no hot water. Despite waiting 30 minutes after being told it would be 15-20, we had to leave without washing, impacting our plans. This was unacceptable. We booked this accommodation specifically for the relaxing bath. Upon contacting the establishment, we were told the boiler's slow heating was due to the building's age, and we simply had to accept it. Bottom line: stay elsewhere if you need reliable hot water.

I’ve eaten at The Wellington before but never stayed. Have to say I was so impressed with the quality and style of the hotel. My room was truly beautiful. Everyone was very friendly and helpful and the full English breakfast was perfect. I can’t fault any of it. One of the best hotels I’ve stayed in for a while .

Annual family get together and this is the 4th time we have stayed and eaten here. Each room is unique and everyone is lovely and always very clean. We had a family dinner for 13 and again the food was great and the serving team looked after us really well. Breakfast the next morning was equally good, loads of choice and very generous. Will definitely stay again.

Waited about 20 minutes to be served then waited more for drinks. We arrived about 1:00pm. It was so slow that the waiting staff gave up and left, we had to go to the bar to finish service. What a shame because the food was good, although over-priced.

We had our wedding reception at the Wellington with 29 guests. Ellie, the manager could not have been more helpful both with coming up with ideas and going out of her way to make it a really special day. The staff were both friendly and efficient. The food was excellent and the service was amazing.

As the say in the Sound of Music......let's start at the very beginning. Check in was personal and professional. Room was fabulous, my own pictures so not do it justice (just stay there). I sat in the bar area for dinner and drinks like a Billy no mates. If I'm being critical I'd want homemade tartar sauce, nevertheless it was tasty. Did I mention the ale....... That was ok too, wine list was extensive and would have been tackled if it wasn't for work. Have I mentioned the service? Well the guy who checked me in was still there at the end so it was still professional and courteous. Good night's sleep. If I was being hyper critical I'd say curtains needed a lining (maybe my room only?). Thanks for everything.