Hazelbrook Guesthouse

Turned up at the B&B at 7pm to be told that booking had been cancelled 5 days earlier. This was correct and we had not been notified by the booking agent. However the reason given made not sense; sewage works down the road meant 2 rooms were not usuable for 2 of the nights we were there. We could stay 1 night but would have to leave the following morning, needless to say we left immediately. We did check the area and there were no sewage working in any of the adjacent roads and how only 2 rooms were affected I do not understand and the owner would not explain. His attitude was that it was not his issue and didn't care about his guest

Apparently I booked a Superior room which turned out to be an attic space with really low ceiling. I was too tall for the room. Attic window with dark mold. Noisy. Booked with breakfast and was told there was no breakfast. Nothing about a shared shower room and was forced to share. No hot water when I used the shower. Every noise in the bnb could be heard. En-suite toilet wall right behind bed with dripping noise that lasts a half hour after every flush. Arrived late so I had no alternative. While I was traveling to the bnb I was contacted by mail from Agoda to tell me the bnb was closed due to covid. I arrived not knowing if I had a place to sleep and the owner knew nothing about the mail. He tried to tell me it wasn’t paid for even though I showed the online receipt. No idea why that happened. Nightmare! never again!

It's not a reliable place. I do not recommend. We made a reservation, received confirmation by email, paying for the accommodation with breakfast included. In addition, we made telephone contact with the Hazelbrook B&B and confirmed all the details of the reservation. On the eve of the scheduled date for check-in, we were advised that there was no vacancy available at the location and that, therefore, our guest, the guest, would have to be moved to another location, supposedly part of the same system or network as Hazelbrook B&B. This left us very disappointed as all previous confirmations were invalidated. We got in touch with this other place that we were told about and we learned that it was an Airbnb. The new hostess said that it was a room and a house with a shared bathroom and that there was no breakfast included. When we asked about the fact that we had made a reservation for a room with bathroom (suite) and breakfast, she was very rude and replied with a “If you don't want to stay here, cancel the reservation. I do not want problems!". So, on the eve of hosting a friend from another country in the city, we had to deal with the cancellation with Hazelbrook B&B and look, at the last minute, for another hotel for our friend to stay. Afterwards, we discovered several other similar reports on the internet. Therefore, as stated, we do not recommend it.