Courtyard Detroit Warren

Awful experience here this past week. Attempted to check in and was treated so rudely by the front desk staff member. She was beyond rude and yelled at me for trying to check in with mobile check in. I ended up canceling and leaving the property after getting yelled at. Glad I did. This hotel is in a very bad area of town and I felt unsafe. I stayed at a different Marriott about 15 minutes away. I am a Marriott titanium and have never been treated this way in all my travels.

This place went downhill! The first room we got wreaked of cat litter smell. Went right back to front desk and asked for another room. The 2nd room stunk of mildew. The area is not the greatest. They do have Starbucks on site though.

The front desk staff was very friendly and personable. Toyce and Latoya were so nice to my family and me as we were in town for a small gathering to celebrate my cousin’s 100th birthday. They were very accommodating to place our rooms together and also provided information for a ride to the airport for a family member. When I checked out of the hotel, an unexpected snowfall happened. I had to drive to the airport and return my rental car. I was informed that the expressway was shut down due to the snowstorm and low visibility so I asked for suggestions on how to get to the airport. Ann told me she was about to end her shift and that I could follow her as she was going in the general direction towards the airport and I could turn off when I needed to do so. Ann was an angel sent by God! The snow as so bad it took me 3 hours to get safely to the airport. I followed Ann for at least 1 and 1/2 hours. She slowed down when she could so I could catch up with her. So many cars were sliding in the snow and we drove by several accidents. It was nerve wracking but I finally made it to the airport. Ann did not have to offer to lead me, but she did and I am so thankful and grateful for her going WAY above and beyond the call of duty!

This place has really gone downhill. The front desk staff is disengaged and rude. This has been my go to in the area because if its location but will not be back for many reasons. On a previous trip, they gave me a room and there were blood stains all over the fitted sheets when I lifted up the coverings. I didn’t make a big deal about it after switching rooms. The place is not maintained with Marriott standards. FYI I am a Lifetime Platinum Elite member.