Gwydyr Hotel

All good!

A beautiful place to stay, the room was spotless, very comfortable and lovely and spacious. The staff were so friendly and couldn’t do enough for us. We will definitely be returning. Food amazing too! A fantastic weekend. Perfect location.

Warm friendly atmosphere and the food was brilliant. Five star dining at reasonable prices. An extra special thank you to the lovely young gentleman Matt who went above and beyond to make our visit extra special, he really was the cherry on top of an excellent visit would go again.

Lovely place, nice bar - although quite expensive I thought, pint and a small wine £14. Clean, staff were welcoming. Young chap serving in the restaurant was very chatty and polite. Good service, although we had fish and chips food was lovely and a large plateful. Busy so do book.

This certainly is an average hotel with some areas the of decoration tired and requiring attention. The bar sitting area didn’t feel warm or inviting with the food menu being limited and disappointing, together with the drinks being over priced. The hotel restaurant seemed to be closed most evenings which was a surprise, considering we were informed that the hotel was full. The hotel staff were polite and helpful.

Used to love the cocktails here now they are awful. Passion fruit martinis always come with a shot of Prosecco - we were told it had already been added ?!?! So we weren’t given one ….. either way won’t be back the service has gotten worse over each visit we have had here and the management don’t even care . What ashame used to be our “must visit” place on a trip to Betwys y coed.

We booked a table in the bar here as our one evening meal out on a week’s self catering holiday locally as we’ve previously had good meals here. We couldn’t have been more disappointed this time. They had one member of staff on the bar when we arrived and we waited for around 10 minutes to order. We then waited an hour for food. During this time I chased it up (at 40 minutes and 50 minutes) with two different staff members, neither of whom came back to update us. From a 7.15 reservation our food arrived at 8.45. The two children were exhausted and starving. One of their meals was luke warm. They ate it regardless because they were hungry. No one came to check how our meals were. When someone eventually cleared our plates I complained and suggested it might be a nice gesture to knock something off the bill. The waiter went to the kitchen and came back saying that the wait time was ‘as expected for a bank holiday weekend’ and as we had eaten our food there would be no concession. I explained that had we been told about the wait time we would have had the option to make alternative arrangements but they’d taken our money and just left us waiting, to a point where it was almost too late to have even gone elsewhere- most kitchens take last food orders at 8.30-9pm - and we had two children with us. He shrugged. That was that. I’m so appalled. We’ve eaten here on every visit to the area for the last 3 years (we have family nearby). We won’t be coming back. Rude, unprofessional, and terrible service. Food was very average.

Friendly staff, quiet room that was a good size and well decorated, bathroom also nice and smart with miniature toiletries supplied. Dinner was served promptly, as was the breakfast, which was nice but quite expensive. Limited parking on site but not difficult to park nearby.

First time I've stayed here and it wont be the last. Staff were so friendly and helpful. The meal was superb and breakfast offered a great variety We had the surprise benefit of the drying room, which after a day in heavy rain, was very welcome. Thank you to all of the staff for such a great stay.