Grand Hotel Vilnius, Curio Collection by Hilton

The best choice if you’re in Vilnius

Nice,nice.nice.

This hotel is centrally located right across from a main square and street. There is a supermarket within 5 minutes walk. I had a top suite (room 611) with a decent view of the square. Air conditioning in the bedroom was adequate. There is a nice pool, steam room and jacuzzi with pretty convenient hours. The gym is barely adequate and should be better for a top city property; I went to Gym Plus where you can get a day pass about 4 minutes jog away on a major street within the G9 shopping center. You can go there for a trial day for free. The restaurant is good and I enjoyed dinner, breakfast and lunch there. People at the front desk spoke English and were helpful. If the hotel would up its gym game it would be close to perfect.

I want to review this hotel as it was beautiful. THere were some hiccups with the service in the restaurant, however we pointed it out to the staff and since it had just transferred to a Hilton property they are working out certain areas. Overall, our experience was wonderful.. Very clean lovely room, and the staff we encountered was amazing. I want to point out one very special lady Kotryna Grunskytė Receptionist | Grand Hotel Vilnius, Curio Collection by Hilton, SHe went above and beyond to assist my husband and me in sending a painting we bought home. I found out she had just started there, her kindness and over the top help to us was incredible. I want the hotel to know, she is such as asset to your property and will go great places. Her shining personality and helpfulness to guests, was second to none. She is incredible and I can not say enough about her and her eagerness to make sure we were taken care of. The location of this hotel, the cleaniness, the overall experience staying here was fabulous and one day we hope to return again. Our trip was so memorable and Lithuania was a great place to visit.

NO WORKING AC in summer and while the front desk switched us into another room for night 2 of 2 - that one didn’t work either. Woke up sweating at 3 pm. Sadly the front desk offered up nothing as an accommodation for night 2, probably because now that this hotel is a Hilton, Hikton Corporate is trying to maximize RPAR (revenue per available night) and could care less about guest experience.

This hotel just changed to a Hilton from a Kempinski. Room is adequate but not close to what would be expected of a 5 star. Just came from Riga Kempinski which was glorious. My biggest complaint—the bed is AWFUL. Sags in the middle and when I looked at it, it must be 20 years old. They are supposed to change our room so I’ll update this review if we are accommodated. Updates are needed especially on carpet, bathroom is nice with a heated floor.

Overall, an excellent hotel with a fantastic location, cozy rooms, and welcoming staff. I felt compelled to share my thoughts on this review due to the behavior of one of the reception staff members, which I found to be lacking in professionalism and not up to the standards expected from a renowned hotel. I had reserved a room for the dates of 1-3 April, as I planned to check in on 2/4 due to my flight arriving in Vilnius at midnight. I checked in at 1am. Today, when I needed to check out, I politely requested a later time from the employee. As a member of the KEMPINSKI DISCOVERY program, I was hoping for some flexibility. However, the employee informed me that the latest he could offer was 1:00 pm. If I wanted to extend my stay by an additional half hour, there would be an extra charge. I inquired about his opinion on the matter and if it does make sense, to which he responded by emphasizing the strictness of KEMPINSKI's policy and inquiring about my final decision. Further comments are probably unneeded...!