Doubletree by Hilton Vientiane Bewertungen

Antwort der Unterkunft: Dear patrick,Thank you for taking the time to provide us with your feedback. We appreciate your honest review and are grateful for your constructive feedback.We are glad to hear that you found our hotel to be well-built and beautiful, and we take pride in the innovative design that went into creating our establishment. We apologize for any inconvenience you experienced with our room service hours and the lack of an in-house driver service. Your feedback is valuable to us, and we will certainly consider how we can enhance our services to better meet the expectations of our guests.While we are pleased to hear that you found our staff to be nice and attentive, we understand your comparison between the capital of Laos and that of Thailand. We will continuously be improving and providing a high standard of service that aligns with the expectations of our guests.Thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If there is anything else we can do to assist you, please do not hesitate to reach out.Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Sehr geehrte Damen und Herren, vielen Dank für die Bewertung Ihres Aufenthalts bei uns. Es tut mir leid zu lesen, dass Sie Ihren Aufenthalt in unserem Haus nicht genossen haben. Für etwaige Unannehmlichkeiten möchte ich mich im Namen meines gesamten Teams entschuldigen. Wir sind bestrebt, unser kulinarisches Angebot und unsere Dienstleistungen kontinuierlich zu verbessern, und wir werden Ihr Feedback nutzen, um in Zukunft die notwendigen Änderungen vorzunehmen. Das gesamte Team freut sich darauf, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Keratikarn Srikhwan, General Manager

Antwort der Unterkunft: Dear Joe0412,Thank you for sharing your feedback on your recent stay at our hotel. We are thrilled to hear that you had a phenomenal stay and that our front desk service, especially Aiy, was helpful and friendly. We are glad you found your room comfortable and spacious, with a very comfortable bed and all the expected amenities.We appreciate your comments regarding the cleanliness of the room and have shared this with our housekeeping team for improvement. Your feedback on the gym and buffet breakfast is valuable to us, and we are pleased to hear that you enjoyed the highlights of the breakfast selection.We apologize for any inconvenience caused by the temperature of the swimming pool and jacuzzi. Your feedback will be addressed with our maintenance team to ensure a more enjoyable experience for our guests in the future.We are delighted that you found our location convenient and enjoyed the surrounding cafes and restaurants. Your kind words about our customer service are greatly appreciated, and we look forward to welcoming you back for another great stay.Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Guest User,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be nice and enjoyed the comfort of our beds. Your comfort and satisfaction are our top priorities, and we are glad that we were able to provide you with a restful stay.We appreciate your feedback regarding the airport transfer service. We apologize for any disappointment you experienced when we arranged a taxi for you instead of providing a dedicated airport transfer service. Your comments have been noted, and we will investigate this issue to ensure a more seamless experience for our guests in the future.We value your feedback as it helps us improve our services and better meet the needs of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Adrian Stefan,Thank you so much for your kind words! We're thrilled to hear you enjoyed your clean and lovely room, as well as our well-equipped gym. Our team takes great pride in providing friendly service, so your feedback means a lot to us. We're also glad our downtown location added convenience to your stay.We look forward to welcoming you back on your next visit!Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Joelie,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's great location with its proximity to many cafes and restaurants. We are glad that our staff members were able to make your stay memorable with their exceptional service.It is wonderful to know that you found your room to be clean and comfortable. Providing a clean and welcoming environment for our guests is a top priority for us, and we are pleased that we were able to meet your expectations in this regard.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Guest User,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel to be beautiful and enjoyed its great location near the night market and landmarks. We are also pleased to know that our staff, especially Donely, provided friendly and super helpful service during your stay.We appreciate your feedback regarding the minibar items and understand your perspective on the availability of complimentary snacks and drinks in budget-friendly hotels. Your comments will be shared with our team for further consideration as we strive to enhance our guest experience.We look forward to welcoming you back for another memorable stay in the future.Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Sean,Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you found our hotel comfortable, quiet, and clean, and that it met your needs for both business and leisure. It’s great to know our customer service team made a positive impression—we’ll be sure to pass along your kind words.We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay!Kind regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear timothy scott,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a nice stay with us, despite encountering some limited issues during your visit. We are glad to know that our team was able to quickly resolve any problems you experienced, ensuring that your stay was comfortable and enjoyable.Your kind words and willingness to consider staying with us again mean a lot to us. We truly value your loyalty and look forward to welcoming you back should your travels bring you to our area once more.If there is anything specific you would like us to improve upon for your next visit, please feel free to share your suggestions with us. Your feedback is important to us as we continuously strive to enhance the guest experience.Thank you once again for choosing to stay with us. We can't wait to have the opportunity to host you again in the futureWarm regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear MrWWY,Thank you for your kind review! We are delighted to hear that you found our hotel comfortable and appreciated our central location. It’s great to know that you found it easy to access various attractions and amenities in the city.We hope to welcome you back soon for another enjoyable stay!Warm regards,Keratikarn SrikhwanGeneral Manager

Antwort der Unterkunft: Dear Khamfeuang,Thank you for sharing your positive feedback on your recent stay at our hotel. We are thrilled to hear that you found the room to be very clean and relaxing, and that the hotel's location was excellent, close to the night market, Mekong river side, and various restaurants. We are delighted that you enjoyed the breakfast with its variety of Lao and Western food choices.We appreciate your suggestion regarding the bed configuration and will take this into consideration for future bookings. Your satisfaction is our top priority, and we are pleased to hear that you were very much satisfied with your overall stay at our hotel.We look forward to welcoming you back for another enjoyable experience in the future.Kind regards,Keratikarn SrikhwanGeneral Manager