taylorsescapes
26. Januar 2024
This was our first time staying in an automated, efficiency-style apart-hotel and it was a good one! We weren't expecting daily cleaning service, so that was a very nice surprise! We loved having clean towels and fresh trash bags daily. It was wonderful having free washers and dryers in the basement... a godsend on a very long stay! I loved having a functioning towel warmer, too; most European towel warmers don't work as intended, sadly. All my communications with the Oliver Team were very prompt, kind, and professional. Check-in was easy and worked as advertised in prior outreach - again, a wonderful discovery when arriving late at night in an unfamiliar area. One day, housekeeping forgot 2 of our towels and didn't replace our kitchen paper towels/dishwasher detergent, but when I wrote in to customer service, they made it right the next day. We thought it was a little strange that housekeeping didn't make the beds - especially that they were just European-style duvets - but that was just an oddity, not an inconvenience. This try at a contactless residence program is working! I'd love to see more of these in the U.S.
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