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Verifizierte Bewertungen
Lage4.1
Ausstattung4.1
Service4.1
Sauberkeit4.1
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Positive Bewertungen(33)
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Negative Bewertungen(12)
Gastnutzer
Classic Doppelzimmer oder Zimmer mit zwei Einzelbetten
Aufenthalt im März 2023
Business
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. März 2023
Wenn ich in der Nähe von Catania bin, buche ich immer hier. Zuvorkommendes und professionelles Personal. Ausgezeichnetes Frühstück, sowohl süße als auch herzhafte Auswahl. Ruhebereich. Die Sauberkeit der Zimmer, das Abendessen im Restaurant und die Spa-Dienstleistungen waren mehr als zufriedenstellend. Auch im Hinblick auf das Preis-Leistungs-Verhältnis mehr als zufrieden.
OriginaltextÜbersetzt von Google
Gastnutzer
Classic Doppelzimmer oder Zimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2023
Familie
3 Bewertungen
4.0/5
Sehr gut
Gepostet am 21. Aug. 2023
Tutto perfetto. Colazione buona. Personale gentilissimo .consiglio
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Gastnutzer
Aufenthalt im Nov. 2021
Pärchen
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 31. Dez. 2021
Soggiorno molto piacevole.
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Gastnutzer
Aufenthalt im Jan. 2023
Pärchen
1.0/5
Gepostet am 31. Jan. 2023
Hotel völlig im Nirgendwo, unfreundlicher chaotischer Empfang, kein Strom im Zimmer (Elektriker musste 3*kommen um den Hauotschalter zu kleben!) Außenpool kann nur von 9:00 bis 17:00!! benutzt werden und ist eigentlich ein öffentliches Schwimmbad (5€ Eintritt) das am Wochenende von den einheimische. Gestürmt wird. Spa Bereich kostet 24€ extra! Da die Poolbar mit dem Freibad mitschließt, gibt es dann bis zum Abendessen (das war bei uns OK aber auch nicht mehr) erstmal nichts mehr. 4*s ist völlig unerklärlich
apostle101
Aufenthalt im Nov. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 9. Nov. 2024
Throughly enjoyed our time of rest in this wonderful resort. Everyone here is friendly and polite, willing to help even crossing over the language barrier. Our stay was made so special by the Maitre Dee of the restaurant, Matteo Item who served us, he was ever so polite and friendly and his recommendations superb. He represents the true Italian culture of care and concern. All together an experience that makes you want to return soon.
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6/7
Antwort der Unterkunft: Dear Guest, thank you for taking the time to review our hotel. We are happy that you enjoyed your stay and we hope you will have the chance to comeback soon. Regards,
C T
Aufenthalt im Nov. 2024
Familie
5.0/5
Hervorragend
Gepostet am 4. Nov. 2024
Excellent service, super courteous personnel and delicious food with many vegan options! Maitre Matteo's courtesy and professionalism has been particularly impressive, together with all other personnel Thank you for an excellent sojourn!
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Antwort der Unterkunft: Dear guest, thank you for taking the time to review our hotel. We are very pleased that you enjoyed your stay and we hope we will have the opportunity to host you again in the future. Regards,
Gastnutzer
Aufenthalt im Juni 2023
Anderes
2.0/5
Gepostet am 30. Juni 2023
Poor value for money. Expensive with no local character. Poorest breakfast we have had in all of Sicily. Could not provide electric jug to make tea in the room (many smaller cheaper hotels happily have done this).
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Antwort der Unterkunft: Dear guest, thank you for taking the time to review our hotel. However, we are deeply sorry to hear that you were not totally satisfied by the services we offer. We are especially sorry that you were disappointed by the breakfast, as our pastry chef produces sweet and savory delights every morning for the palate of the sweet tooth and for the satisfaction of Italian and foreign customers. We hope that during a future stay you will be able to taste the cakes of the day, the fragrant brioches which, in season, accompany our delicious granitas, the puff pastries with excellent Etna honey , to name just a few of the items available to guests in our rich breakfast buffet. Regarding the electric jug it is normally provided in our Suites and Junior suites. For other categories, although it is not an included item, it is provided on request. With the hope to have the possibility to host you in the next future. Regards
Gastnutzer
Aufenthalt im Juni 2023
Anderes
2.0/5
Gepostet am 1. Juni 2023
Breakfast waiters are not very friendly and unwilling to assit. None ever welcomed us or smiled to us on our 3 days stay. We had a small child with us and none of the breakfast waiters seemed to be pleased with her presence in the breakfast room to a point where we felt uncomfortable and unwanted. It was a horrible breakfast experience which we never encountered in any other hotels, not even in other hotels in Catania. Also, breakfast replenishment is very slow whilst rooms are very hot, especially those on the 3rd floor with a non-functional AC. We will never visit again.
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Antwort der Unterkunft: Dear Marcel, thank you for taking the time to review our hotel. However, we are very sorry to hear that you had a bad experience at breakfast with our waiters who are, normally, very friendly and professionals. It could be possible that it was a busy day and maybe they could not assist you properly. Considering that we are a hotel for families we are very used to host children, both in the rooms and in the common areas. However, sometimes they could be lively and other hotel guests could be disappointed about that. With the hope that you will change your mind and comeback to visit us in the future. Kind regards,
Gastnutzer
Aufenthalt im Jan. 2023
Single
1.0/5
Gepostet am 31. Jan. 2023
The hotel is in the middle of nowhere and you cannot get away, since a taxi would cost 50 EUR for 10 km according to the reception. Additionally the hotel tries to make money of you at every step. I had booked a late check out for 50 EUR, first the wanted to bill me additional 5 EUR for the pool , 3 EUR for a bathing cap and at check out they tried to make me pay an additional 40 EUR for the late check out. The pool closes at 5 pm, which is ridiculous for a self styled "resort hotel". And there are almost no deck chairs for hotel guests since most are reserved by day guests. All in all a really unpleasant experience.
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Gastnutzer
Aufenthalt im Jan. 2023
Anderes
5.0/5
Hervorragend
Gepostet am 31. Jan. 2023
We stayed for three nights as we were attending a wedding locally. The hotel was lovely and the staff were first class. Everyone was very helpful and extremely friendly. Unfortunately the pool and spa area were out of action but it didn't matter as we spent time outside around the pool. The barman was also very friendly and knowledgeable about the drinks he served. I would definitely recommend the hotel for a short visit as there isn't much to do locally
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Gastnutzer
Aufenthalt im Juni 2022
Anderes
4.0/5
Sehr gut
Gepostet am 17. Juni 2022
Rather dated rooms, some very small (bring a very small cat). It is close to the town where there are a number of places to eat, but it also has a very good restaurant. It is close the main road but there is little noise,
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PeppeCosta1970
Aufenthalt im Nov. 2024
Pärchen
4.0/5
Sehr gut
Gepostet am 20. Nov. 2024
Struttura molto bella ma necessita manutenzione e non mentre ci sono i clienti. Ottimo ristorante, maitre molto professionale. Ottima Spa, personale preparato e cordiale. Sala colazione spettacolare, ricca di tutto ma si pulisce quando si finisce e non davanti i clienti che fanno colazione.
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6/7
Antwort der Unterkunft: Gentile cliente, la ringraziamo per il tempo che ha dedicato nel recensire il nostro albergo. Siamo lieti che abbia gradito il soggiorno presso il nostro albergo e ci auguriamo di poterla ospitare nuovamente in futuro. Ci teniamo a precisare che in genere la pulizia della sala colazione viene effettuata a chiusura servizio. Scusandoci per il disagio, ci auguriamo di poterla ospitare nuovamente in futuro. Cordiali saluti
Rosa G
Aufenthalt im Okt. 2024
Pärchen
5.0/5
Hervorragend
Gepostet am 23. Okt. 2024
Servizio spa e di ristorazione eccellenti. Un complimento speciale ad Ezio. Bellissima giornata, torneremo sicuramente! Ambiente elegante, sofisticato e curato su ogni dettaglio. Piatti deliziosi e innovativi. Super consigliato.
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Antwort der Unterkunft: Gentile Ospite, la ringraziamo per il tempo che ha dedicato nel recensire il nostro albergo. Siamo lieti che siate rimasti soddisfatti del soggiorno e ci auguriamo possiate tornare presto a trovarci. Cordiali saluti
679aurorab
Aufenthalt im Sept. 2024
Business
1.0/5
Gepostet am 29. Sept. 2024
Credo che l’impianto elettrico delle camere sia stato fatto da qualcuno con serie difficoltà cognitive, impossibile capire la combinazione giusta degli interruttori per poter accendere dignitosamente le luci. Ciò ha comportato seri problemi essendo un soggiorno di lavoro con la messa in carica di cellulari tablet e pc. Ma passiamo ai pasti, rimanere con la fame in Sicilia non mi era mai capitato, 4 giorni consecutivi di pasta, con porzioni ridicole, forse era un percorso benessere e non me ne ero resa conto. La colazione la mattina fatta solo di croissant surgelati, 2 torte tipo ciambelloni secchi, latte a lunga conservazione… durante la giornata l’ acqua solo a pagamento ( ogni bottiglietta da 0.5 l 2 euro) e caffè non compreso nei pasti. Il tutto in una location ai limiti della civiltà in una città che non dispone di marciapiede e anche per andare in farmacia abbiamo rischiato di essere investiti. L’ apice è stato raggiunto dalla caduta di un pezzo di muro che ha sfiorato la testa di un collega e la direttrice non si è neanche scusata per l’accaduto. Classica struttura che campa esclusivamente poiché c’è poca concorrenza lì vicino.
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Antwort der Unterkunft: Gentile Ospite, ci dispiace leggere un giudizio così negativo riguardo il Suo soggiorno, soprattutto considerando l’apprezzamento di numerosi altri ospiti. Siamo inoltre profondamente sorpresi di leggere commenti così discordanti da quanto realmente accaduto e scritto volutamente in accordo con altri partecipanti: lo dimostra la sequenza a distanza di pochi minuti l’una dall’altra, contenenti informazioni inesatte e diffamatorie. Poiché riteniamo che tali affermazioni danneggino la nostra reputazione, al fine di tutelarci abbiamo già segnalato questa situazione incresciosa alla Segreteria del Convegno e dato mandato ai ns. legali di fiducia di valutare se sussistono gli estremi per agire nei termini di legge per diffamazione a mezzo stampa in forma associata. Laddove quanto dichiarato non verrà smentito, ci riserviamo il diritto di intraprendere azioni legali a nostra maggior tutela. Cordiali saluti. La direzione
sognatrice1993
Aufenthalt im Aug. 2024
Reise mit Freunden
5.0/5
Hervorragend
Gepostet am 9. Aug. 2024
Un pranzo davvero con i fiocchi, tutto buonissimo dall’antipasto al dolce. Il risotto era un qualcosa di sublime. Location molto bella e curata. Il maitre Matteo molto professionale e gentile ha reso il nostro pranzo davvero piacevole, grazie! Super consigliato!
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Antwort der Unterkunft: Gentile ospite, la ringraziamo per il tempo che ha dedicato nel recensire il nostro ristorante e per l'apprezzamento della nostra cucina. Ci auguriamo possiate tornare presto a trovarci per gustare altre prelibatezze a cura del nostro chef. Cordiali saluti