Santé Spa Hotel

The staff could be more polite. They did not informed us about some services included in our deal. The music in the restaurant is not appropriate. The food quality is not the best. The rooms are big. There is a variety of meals. The hotel is clean.

It was very nice staying. The kid enjoyed everything in the hotel. Kids centre was perfect, the stuff as well, works all day long. The spa centre is perfect, a lot of pools, jacuzzi, outside pool and small one with hot water 39 degrees. Steam bath is one of the best we’ve ever been.

Very interesting Hotel, one minute service is excellent the next not so good 🤔 Plus points first : Room Excellent & View, Food amazing choice & good quality with excellent service, Plenty of activities for the children. Not so good points: Weekend's very overcrowded by the pool & the hotel in general, reception desk is not this hotel's strongest point - Mistakes with the bill for drinks that we had already paid for but charged again. Two coffees at the pool bar 12 Lev is a bit pricey considering they are basically espresso with a bit of milk. In my view this is not a 5 Star hotel maybe a good 3-4 depending when you visit. Stay here again probably not there are very many good hotels in Velingrad.

The location of this hotel is a bit excentric, and there is not a lot to do in the immediate vicinity. But it is still possible to reach the town centre by foot with a 20 minutes walk. We had a family room for 4. It was big, modern and great. We enjoyed the several saunas very much, combined with the possibility to cool off with cold water, and relaxing in a quiet lounge, although the repeated music would annoy after the third time. The water, not sure if it was indeed mineral water, had a strong chlorine scent, so I'm not sure how good it is eg for people with eczema. The food was excellent. There was a wide variety at the buffet table, and we could order from a good collection of wines separately. The gym is a joke. The machines are poor, and there is no space if other guests join as well. There is also a lack of capacity for the elevators, so we spent a lot of time waiting for them, or took the stairs instead. We ordered two rooms at first, but cancelled one immediately. We asked immediately for a partial refund, but the response was that we would get a refund after our stay, when other expenses were subtracted. We left the hotel with no specification of our expenses, despite us asking, as we were promised that it would be e-mailed to us right away. It took months of us, and endless e-mailing and calling, to finally get our money back, and we still have doubts about the amount. We still did not get a specification, so there is no way for us to check. Our advice is not to pay in advance. You may have better protection when booking through a third party website, and certainly not the full amount or more.

This place greatly exceeds our expectations, we are enjoying everything - people are super nice and do everything to make you comfortable. Food are first class, you can find only in super expensive luxury hotels. Spa absolutely amazing, very clean and so much to offer, impossible to list everything. Massage therapist Благовест Димов did a great job, my wife love his Хаммам and I enjoyed deep body massage, he is very professional, respectful, very considerate , skilled and he is first class therapist. We will definitely recommend and repeat it again. We will return here and bring our friends and family. And we are very happy that we twice extended our stay here. Thank you everyone in Sante Spa Hotel- 5 stars!

Ένα υπέροχο από όλες τις απόψεις ξενοδοχείο. Υπηρεσίες, τοποθεσία, εγκαταστάσεις, άνεση, εξυπηρέτηση, φαγητό. Τα πάντα. Περάσαμε υπέροχα. Βρίσκεται στην κωμόπολη Veligrand της Βουλγαρίας, 1 ώρα μακριά από το Bansko. Στην άκρη της πόλης, όχι μακριά με τα πόδια αλλά ούτε στο κέντρο, κάτω από την πλαγιά του βουνού γεμάτο με έλατα. Μεγάλο 5αστερο ξενοδοχείο, με σύγχρονη και προσεγμένη κατασκευή σε όλες τις λεπτομέρειες. Ευρύχωρα δωμάτια, άνετα στρώματα και μαξιλάρια, μπαλκόνι, μεγάλη τηλεόραση και κάθε είδους άνεση και υπηρεσία δωματίου. Εστιατόριο με πλούσιο μπουφέ, νόστιμα φαγητά για όλα τα γούστα και για κάθε γεύση. Σαλάτες, ορεκτικά, φρούτα, γλυκά και για πρωινό, μεσημεριανό, βραδυνό. Πλούσιες, άνετες και πεντακάθαρες εγκαταστάσεις spa και χαλάρωσης. Πανέμορφος εξωτερικός χώρος πισίνας. Εσωτερικές υπηρεσίες με χαμάμ, σάουνες, υδρομασάζ, θερμαινόμενες πισίνες για μικρούς και μεγάλους.