Gastnutzer
12. November 2023
Over priced and out dated, rude owner.. Upton on water 10th June We stayed here as 2 couples, 2 rooms, which were quite pricey, but in a convenient location. It was a red hot day, shorts and t shirts for us men, and our ladies had their dresses on.. Perfect. We went up to our rooms up a very creeky staircase and into our very outdated room, which was red hot and every footstep creeked the floor loudly.. Our room was small, not at all what you would expect for the costly price. Our friends room was on a slant with a bit of a hump across the floor, their deco was like something from a funky scooby doo set.. So anyway we were here, and out for tea we went and a few nice beers and cocktails to follow. When we got back to our room, it was so hot, the heating was on full heat, and we could not turn it off or down as the knobs were missing, so we opened the window and had 2 to 3 hours sleep, but woke up early hours both of us soaked from sweating, due to the heating.. We ended up going outside for a walk to cool off at half five in the morning. I complained to the desk manager at breakfast.. and asked to see the owner.. He sais she was out and took our details, as he agreed about the heating system, as it would not turn off due to it being part of the hot water system, i find that hard to fathem. Breakfast was not fresh and we could over hear the manager talking to the owner in the kitchen.. Who never came out to address us, we wanted a part refund as we only needed a nights sleep, but it was impossible. Even though we left our details to ammend the problem with the owner, she never got back to us.. A week later i rang up and spoke to her, who was very rude and defensive over rhe phone.. I asked her to be fair and understanding, but after about 10 minutes of going no where, she got loud and put the phone down, how rude.. So miving on.. i would and could not say a good word for the run down rooms or ill manered owner, please avoid staying here, as there are plenty of hotels around the town so much better, i have left it until now to give the owner time to reflect on her attitude, the old creeky rooms and compensate us, but no' our friends slept better as their room was cooler but very oddly decorated and would not stay again ever... Such a shame as the town is beautiful. Avoid as it will dissapoint.
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