Gastnutzer
22. Dezember 2024
I am writing this review the night before I am supposed to check out. Arrived here on Friday morning around 11:00 AM and requested for an early check in. Instead of trying to accommodate our request due to one senior citizen and one child, the front desk kept emphasising the policy of checkin at 2PM. When we finally got the two rooms at 2PM, we could not find towels and hand towels. After repeated requests we were given two towels for three guests. We were also told that they don’t provide hand towels. The breakfast buffet is a let down while we were pleasantly surprised with the al-a-carte at dinner. We decided to dine at the same restaurant next night as well and the food was a huge let down. We were informed that this was due to the fact that the chef was on leave. Wondering how much of a difference can one person have on running the operations of this place. The pillow covers were not changed from the previous guests visit and since I happened to notice and insisted on the change, they weee finally changed. We were provided 4 half ltr bottles for water and when I requested for additional bottles I was told that they provide only 2 lites water per day. This was the only hotel in the last 5 years that has refused additional water. We requested for single bed comforters instead of double ones and were told that it was not their policy to service that request and they could give us only one single bed and another double bed comforter. The mopping had stains all over the room and made the room messier than cleaner. We requested for the room cleaning when we left the hotel at noon and was disappointed to see that the rooms were not made up at 9:30PM in the night. They attributed that to other boys who were on duty and responsible for the miss. I by no means want to run down this place. However, if the hotel expects me to pay around 10k per room, I would expect basic level of service if not the luxuries. I wonder why someone has not left a review after these many lapses at the hotel but guess this might come in handy for anyone considering staying at this place. At least will double check before spending the kind of money I did. The bright side is that the king suite is a spacious single room and does not make you feel claustrophobic. Local cabs and auto guys tell me that this is outside the city and one should consider staying closer to lake Pichola or Fateh Sagar which I agree now having scanned the city really well.
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