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Verifizierte Bewertungen
Lage4.2
Ausstattung4.2
Service4.4
Sauberkeit4.2
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Positive Bewertungen(49)
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Negative Bewertungen(2)
Klysess Luo
Standard-Zimmer (Doppelbett)
Aufenthalt im Okt. 2022
Business
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 9. Okt. 2022
The air conditioning of the hotel is not very good, and the temperature of the bath water is unstable. What annoys me the most is that it is very noisy in the morning, there are always people entering and exiting at the emergency exit, the door is very loud, I have been woken up many times, and the sound insulation is not good.
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Максим Пшеничников
Standard-Zimmer (2 Einzelbetten)
Aufenthalt im Jan. 2024
Single
35 Bewertungen
4.7/5
Wunderbar
Gepostet am 4. Febr. 2024
Хороший отель и хорошая сеть отелей. Комнаты маленькие но, всегда чисто и хорошие завтраки, особенно в Лиме.
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Anonymer Benutzer
Standard-Zimmer
Aufenthalt im Dez. 2023
Business
43 Bewertungen
4.7/5
Wunderbar
Gepostet am 5. Dez. 2023
交通便利,新酒店。早餐一般,房間很小,也不提供瓶裝水。衞生不怎麼樣,床上還有留下的頭髮
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Gastnutzer
Standard-Zimmer (2 Einzelbetten)
Aufenthalt im Juli 2024
Business
18 Bewertungen
4.0/5
Sehr gut
Gepostet am 5. Aug. 2024
在意料之中房間的床比較小
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Gastnutzer
Standard-Zimmer (Doppelbett)
Aufenthalt im Nov. 2023
Business
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Jan. 2024
非常滿意,入住很舒服
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Gastnutzer
Aufenthalt im Jan. 2023
Anderes
2.0/5
Gepostet am 31. Jan. 2023
Gefallen hat die tolle zentrale Lage im Bezirk. Der Weg zum Pazifik ist nicht weit.Viele Lokale laden zum Verweilen ein. Nicht gefallen hat hier vieles. Die Zimmer sind für 2 getrennt aufgestellte Betten eindeutig zu klein. Der Zwischenraum reicht kaum für die Beine. Das Frühstück für 13 Dollar ist eine Frechheit. Eine Sorte Käse, Wurst und abgepackte Marmelade. Dazu nur gesalzene Margarine. Typische peruanische Speisen wie Tamales Fehlanzeige. Eine Kaffeemaschine für alle Gäste sind eindeutig zu wenig. Der Frühstücksraum hat den Charme einer Flughafenhalle. Einladend ist das nicht. Da hilft auch das freundliche Personal nicht. Es gibt in der Nähe viele schöne Restaurants wo auch schon um 7.00 Uhr gefrühstückt werden kann. Das war viel ansprechender und billiger noch dazu.
Antwort der Unterkunft: Dear Mr. Bening. We appreciate that you took the time to share your experience with us. I'm so sorry to read that you were not entirely satisfied with our hotel during your visit. As your feedback helps us to improve both our service and facilities, we have noted your comments. Thank you for sharing your comments with us. Best regards, Liry Marrugo, General Manager.
Gastnutzer
Aufenthalt im Nov. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 19. Nov. 2024
The good things were many, including: the location of the hotel (quiet area, not on a main street but close to almost everything), all the very friendly staff that were willing to satisfy their customers always with a warm smile (I personally value this a lot!), the facilities are pleasant to the eye and ear... my boyfriend and I have been to another Ibis (Lima), and our stay could have been better there; however, with the one in Trujillo we were more than satisfied 💯. There was one issue with the air conditioning in our room but it was solved quickly and effectively ❤️(something my boyfriend especially liked because of the high quality sound, no broken fan). Almost everything was just so nice! Definitely a place to keep in mind for our next visit to Trujillo🤗
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Gastnutzer
Aufenthalt im März 2024
Anderes
5.0/5
Hervorragend
Gepostet am 1. März 2024
Delicious food and excellent beds, and the kind people in the reception, the bar Is beautiful, AND the place Is near to the town Center , the músic Is nice, inthe conclusión everthing was very good , AND i'd recommend this beatiful place innTrujillo.
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Antwort der Unterkunft: Dear Shearley, We truly appreciate the time you set aside to share your opinion regarding your stay at our Ibis Trujillo hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Freddy Vicuña General Manager
Gastnutzer
Aufenthalt im Mai 2023
Pärchen
1.0/5
Gepostet am 16. Mai 2023
One of the worst hotels I have stayed in for years of travel in aviation. The rudeness of employees to poor service in the afternoon restaurant staff literally 1.2 hours waiting a sandwich the first night we stayed only to be told in a dining room with 12 persons it was very busy and would be 1/2 mor hours for a sandwich. We decided to stay our original 4 day plan as to give a chance but after a broken chair in our room which the leg just broke of not from abuse but just sitting down being charged 200 soles with negotiation too tonight the restaurant server after 45 minutes proceeds to tell us we never ordered our food go figure this place requires customer service lessons I have never experienced this type of service any place else and I have stayed at other Ibis in Miaflores and Spain but never experienced this type of issues and to add the application of taxes is the discretion of the desk clerk we will not be staying in this hotel again.
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Antwort der Unterkunft: Dear Guest, Thank you for taking the time to share your feedback. ´ We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will share your comments with our F&B manager in order to improve our service. This kind of feedbacks help us a lot, because they make us get better as a hotel. As it was published in your room, if there's a damage it will be charge to the guest bill. We know that the price was negotiated with our general manager in order to avoid to charge the real cost of the item. About the taxes, our front desk team explained to you that, according to the DS 919 at the peruvian law, all the foreing guest don't have to pay the IGV Tax if they have all the documents it requires, nevertheless, if there's a peruvian person who doesn't have the documents as we need in order to exonerate the tax at the same room, the tax have to be added. Thanks you again for giving us the chance to improve our service with your comments. Sincerely, Ibis Trujillo Team
Gastnutzer
Aufenthalt im Apr. 2023
Anderes
5.0/5
Hervorragend
Gepostet am 29. Apr. 2023
Anita at the front desk was amazing I'm from LA first time in Peru she was the hostess with the most is I was there in March I'm finally writing this thing it took so long seriously nice place good people like the location il be black!!
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Antwort der Unterkunft: Dear guest, We truly appreciate the time you set aside to share your opinion regarding your stay at our Ibis Trujillo hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Freddy Vicuña Hotel Manager
Gastnutzer
Aufenthalt im Jan. 2023
Single
5.0/5
Hervorragend
Gepostet am 31. Jan. 2023
To Liry Marrugo, Upon checking into the Ibis Hotel Trujillo yesterday, I discovered that I had made an error in my booking and was off by one day on my arrival when I made my booking. Gianmarco and Jimena at the front desk were right on the task. I don’t know if they inquired with you or another manager, but they arranged my two night stay to be changed to the nights that I needed, November 5-7. I have worked as a Travel Director for 33 years in the United States and Canada and have stayed close to 7000 nights in hotels in my life, so I know excellence at hotels when I experience it. The customer service skills exhibited by Gianmarco and Jimena were exemplary. They were calm, courteous, and most certainly professional. You should be glad to have them on your staff. Because of their professional nature, I have booked myself into an Ibis Hotel in Lima for the end of my trip. I have always found the uniformity of appointments in Ibis Hotels to my liking, and look forward to my stay in Lima, and at more Ibis Hotels on other future trips.
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Antwort der Unterkunft: Dear Mr. Martin, Thank you very much for taking the time to provide our team with such an exceptional review. We are delighted to know that the ibis Trujillo has turned your stay into a great experience with the service of our team. Please do not hesitate to share your good comments, I am sure it will bring more than a smile to their faces. We look forward to welcoming you back for another extraordinary stay. Liry Marrugo, General Manager.
Elsa Graciela M
Aufenthalt im Juli 2024
Reise mit Freunden
5.0/5
Hervorragend
Gepostet am 2. Juli 2024
La atención de los trabajadores es A1, la comida demasiado rica, variedad de platos y tragos Me gusta mucho ir por que innovan continuamente, siempre hay algo nuevo, nunca nos aburrimos, somos muy exquisitos para encontrar un lugar que nos agrade, pero ibis cumplió con todas nuestras expectativas, en algunas oportunidades también me he quedado y me han sorprendido con detalles lindos Nos hacen sentir únicos
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Antwort der Unterkunft: Estimada Graciela, Muchas gracias por compartir sus comentarios con nosotros. Conocer las opiniones de nuestros huéspedes es lo que nos ayuda a mejorar día a día. Nos da mucho gusto saber que disfrutó de nuestro show de música en vivo, nuestros cocteles y nuestros piqueos. Esperamos tener la oportunidad de brindarle nuevamente nuestra atención. Saludos, Freddy Vicuña Gerente General.
Mayu T
Aufenthalt im Juni 2024
Single
5.0/5
Hervorragend
Gepostet am 30. Juni 2024
Violeta tuvo una atención excelente. Muy alegre y dispuesta ayudar. Espero poder regresar. El personal es muy amable. El desayuno es muy bueno ya que hay variedad. La atención de noche es genial y la música en vivo fue excelente espero regresar.
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Antwort der Unterkunft: Estimado Mayu, Muchas gracias por compartir sus comentarios con nosotros. Conocer las opiniones de nuestros huéspedes es lo que nos ayuda a mejorar día a día. Tenga la seguridad que haremos llegar su comentario a Violeta, esto la motivará a seguir con su buen servicio. Esperamos tener la oportunidad de brindarle nuevamente nuestra atención. Saludos, Freddy Vicuña Gerente General.
BETTY L
Aufenthalt im Juni 2024
Familie
5.0/5
Hervorragend
Gepostet am 23. Juni 2024
Es la primera vez que vengo y muy buena atención por parte de Jose Y Brian, la comida estuvo rica y calentita. El arroz en su punto , delicioso. Además no gustó el detalle por el.cumpleaños. volvere pronto porque me gustó bastante la experiencia.
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Antwort der Unterkunft: Estimada Betty, Muchas gracias por compartir sus comentarios con nosotros. Conocer las opiniones de nuestros clientes es lo que nos ayuda a mejorar día a día. Nos alegra mucho saber que disfrutó de su visita. Esperamos tener la oportunidad de brindarle nuestra atención nuevamente. Saludos, Freddy Vicuña Gerente General.
Gastnutzer
Aufenthalt im Dez. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 21. Dez. 2024
Me encantó mi estadía en el hotel. La habitación era sumamente cómoda, con una cama de excelente calidad, ventanas con cancelación de ruido, aire acondicionado incluido, y una decoración creativa que añadía un toque especial. El desayuno buffet que nos brindo el hotel también fue un punto destacado, con una amplia variedad de opciones bien preparadas y presentadas. Definitivamente, elegiría este hotel nuevamente si regreso a Trujillo. ¡Altamente recomendado!