Holiday Inn Express & Suites Topeka North

This Hotel is above the rest simply because of the staff. The beds are comfy, yes and breakfast was great but the employees were so friendly and attentive! They had great personalities (perfect for the industry) and never missed a chance to see if they could help. I am happy with my entire stay was perfect. Thanks IHG

This hotel has the nicest staff of any hotel I’ve ever stayed at! Great work girls! I love the upbeat environment and the smiles we encountered during our stay made our trip amazing! The rooms were clean and the breakfast was hot & tasty. What a great hotel.

The hotel common areas and rooms were clean and neat. The rooms have modern decor that is clean and in excellent condition. They had a full hot breakfast available, along with cereal and yogurt etc. Staff were helpful and polite. We will definitely stay here next time we are in Topeka.

My husband is working in Topeka until October. He’s been staying at this Holiday Inn for a couple weeks now. We live in Arizona and today was his birthday. I called the hotel and spoke with a lady named Rachel. I told her I wanted to do something special for my husband’s birthday and needed her help to see it through. Without hesitation, Rachel kindly agreed to help me! Not only did she put decorations together and stage the room with a cake, she bought a birthday card for her staff to sign AND came in early for her shift to make this possible. My husband was pleasantly surprised and it made his birthday away from home more bearable because of staff members like Rachel who go above and beyond for their guests! Not only do they want to accommodate your hotel stay, staff like Rachel are willing to accommodate special days like a birthday :) She gets it! The hotel is fortunate to have such a generous and selfless employee.

We had a fantastic experience at the hotel! Friendly staff, a tasty breakfast with cinnamon rolls and hazelnut-flavored creamer, a well-equipped gym, and comfortable beds all contribute to a memorable stay. The attentive and helpful employees are a big plus as well!

Great hotel. Friendly staff. Hot breakfast. Comfortable beds. Pool and fitness center on property. Compassionate staff who went above and beyond to make my stay pleasant. The parking was close to the doors and food within walking distance too.

I checked in on 1/23/24 and was assigned Room 414. Arriving at the room, I opened the refrigerator to store perishable medication. The refrigerator didn't seem to work, so I pulled it out to make sure it was plugged in and turned on. Nothing. I called the front desk, explaining to the front desk clerk that the refrigerator didn't work and that I would need a new room with a working fridge so I could store my meds. "What kind of medication is it?", asked the front desk clerk, offering to let me store my meds in the lobby fridge. Since her questions was a borderline HIPAA violation, I told her that was none of her business. She told me she would call me back in 5 minutes. While waiting for the callback, I decided to watch some TV...cable didn't work. I reported this to the front desk clerk, who told me to come to the lobby and wait while they tried to find another room for me. I went back down to the lobby and waited about 10 minutes. The original front desk clerk's shift was over, and I overheard her tell her relief clerk (pointing at me), "That's the guy that needs another room". Another 5 minutes passed, and the new clerk gave me the keys to my new room. I went to the room...cable didn't work, so I called back to the front desk. The clerk told me the GM was cleaning a room and would come by shortly. The GM came and got the cable activated. I mentioned the original clerk's HIPAA question and she said she would address the issue. Later that evening, I was sitting in my room and another guest walked in; he was given a key to my room. I reported this to the front desk clerk. I decided to reheat some food and the pix attached show the lack of cleanliness of the microwave. I'm in the food service industry and if one of my accounts had a microwave in this condition, it would be a health department critical violation. Clearly, the tile floor was mopped with extremely dirty mop water (see pix below). As a Diamond Elite member and traveling District Manager, I stay in IHG properties 250-275 nights per year and this property, in no way, meets my expectations of customer service and cleanliness that IHG properties typically meet. Day 1 is complete, and I can't wait to see what Day 2 brings. When I travel back to Topeka, this IHG property is one place I will not stay. I understand business finances and P&Ls, so I think the manager should offer better pay, which just might lead to hiring better employees.

Do not stay at this disgusting hotel. Because there’s a pending “renovation” it is in a complete shambles. There’s 1 dirty, luggage cart for 85 rooms. Sheets filthy & wrinkled. Walls stained. Couches look like they are from a frat house. Utterly deplorable. No air conditioning in lobby. This place should not even be open for business. Do not sit on any furniture here or leave your luggage on the floor. This hotel is completely unacceptable.

We stayed 2 nights. It’s middle of winter and the window was cracked. There was a hole in the floor by the heater and a hole in the door the bathroom door had to be shut using all your strength because the tile floor was humped up. Dirty carpet in the corners and on the edges. Hard sausage at breakfast, no coffee, no milk. Pool had pieces of the floor all over the bottom of the pool plus grime around the edge.