Gastnutzer
16. Mai 2022
I acknowledge that the Vacy Hall cancellation policy of 100% charge if you cancel within 2 weeks of your stay is clearly spelt out in the fine print on their web site. We booked a (more expensive) single room for 14 and 15 May 2022 to attend a number of organised heritage gardens visits. The heavy rain in the area caused the garden openings to be cancelled on 11 May, and, furthermore, the roads from Brisbane to Toowoomba were cut by floodwaters on 13/14 May, and Police were advising people to stay off these roads - we had no option but to cancel late on 11 May. 3 days notice, but the exercise has cost us $450. Other competitive accommodation offerings in Toowoomba have a 24 hour cancellation policy, and even then you will be charged for one night. While i do not doubt that Vacy hall is everything described in other reviews, eg "charming...historic...lovely" we will not be rebooking under these conditions.
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