Thermen Hotels in Toledo

On the positive side, the rooms are spacious as are the bathrooms - could do with an update, but bigger than average; Housekeeping was efficient. However, with almost 300 rooms,be aware that this hotel caters for tourist parties/conferences/events with all that that implies i.e. 2 sittings for breakfast. There was a huge choice for the buffet breakfast, but not a place for a romantic breakfast, or indeed dinner, as the noise level in the cafeteria is very loud; I hesitate to call it a restaurent as there is another in the complex which we didn't try. The hotel is also about 2kms from the historical centre of Toledo, which could be one of the reasons for your visit. Apparently it is possible to walk there (uphill after a flat approach, and in the heat?), but it is difficult to navigate and the receptionists weren't able to be much help. As a consequence in order to visit you need to take a taxi (approximately 10 euros each way) which adds to the cost. And if you don't wish to eat at the hotel you also need to book a taxi. In this respect, the receptionists were very helpful. If your reason for visiting Toledo is for a conference, then this could be for you, otherwise as a simple tourist, I would look elsewhere in town.

Good: The hotel room was large ,nice smelling with free beer. We enjoyed the pools and the women who checked us in were kind and pleasant The Bad: constant miss communication regarding booking a massage and expectations. Despite emails back and forth there still was no clarity and a clear understanding. We stayed here for the massage and culture experience but it turned into a nightmare and our the only worse place and extremely stressful negative experience we had in Spain Trip as they seem to have become too greedy as the now offer massages in a small room packed with beds and no dividers. When booking the massage the had an old website that showed a two person room. The night time manager told us we would have our full massage time in the two person room which was a lie as the woman stopped in less than 5 minutes and said she was done. We were given our money back but it ruined our whole experience and instead of calmly us it caused us more stress. It didn’t matter that we were hotel guests as they just wanted to fool people in and out and the 5 minute experience was fluff as they only rubbed oil on your body and it wasn’t even a massage. The Ugly: we did not want to leave this review and offered to sort things out with the hotel night manager, however his attitude was that it doesn’t matter and said go ahead because people will always come to this hotel. He seemed arrogant and unapologetic and had no intentions of making any amends for our horrible experience. The morning breakfast was disgusting cased diarrhea which sums up the overall mood.