Four Seasons Hotel Tianjin

Booked this hotel for a short get away. And for mums birthday. The staff were kind enough to decorate the room and meet all our requests as well as surprised her with a cake. She absolutely loved her stay here as well as the massage by the spa. The staff were incredible friendly especially the lobby staff. The level was what is expected of a 5 star. The turn down service was great and ample amenities were provided and when requested arrived in record time. The only thing the room had some debris on entering but other than that it was fantastic.

Dear Pilipe 王子晔and Alex王学伟 the Concerge Department I would.like to express my sincere.Your professionalism,attentiveness,and walm hospitality have truly enhanced my experience.Whether it was handling my luggage,providing valuable local information,you did it all with a smile and efficiency.Thank you for going above and beyond to make my stay memorable and comfortable.i truly appreciate your efforts and look forward to seeing you again in the future.Thank you again to all the staff of Four Seasons Hotel TJ.

The service is beyond expectation and location is wonderful.

Amazing place. Warm and caring service. Very friendly employees. Elegant and high-quality hotel. Top notch stay.

My recent stay at Four Seasons Tianjin was nothing short of exceptional. What truly sets this property apart is the remarkable staff who consistently went above and beyond to create a memorable experience. Even before arrival, Duty Manager Qiqi was preparing for my stay despite being on leave. Learning it was my first visit to Tianjin, she thoughtfully arranged a stunning room with panoramic skyline views that made for a perfect introduction to the city. The moment I arrived at the driveway, David from concierge greeted me personally. His Golden Key designation was evident in his impeccable professionalism and knowledge throughout my stay. Check-in with Olivia at the front desk was seamless. She had clearly familiarized herself with my preferences beforehand, making the process efficient while still providing a warm, personalized welcome and comprehensive overview of the property's facilities. Though working behind the scenes, Communications Coco and her team functioned like personal butlers, anticipating needs wherever I went. When I needed a garment bag for my suit to simplify air travel, a simple text through their live chat service was all it took - Coco went the extra mile to ensure it was delivered promptly. Breakfast service was where Alice truly shined. After noticing me select a passion fruit, she immediately appeared with a spoon without being asked and offered to prepare fresh-squeezed juice to complement my meal. This level of attentiveness and personalization defines the Four Seasons experience. While I never encountered the housekeeping team directly, their impeccable work spoke volumes. The turndown service particularly impressed me - the consistently prepared ice in the room during evening turndown demonstrated the brand's commitment to maintaining standards across all properties. What's remarkable is how each staff member made such an impression that I've remembered their names - a rarity in my hotel experiences. Every team member embodied the golden rule of treating others as they would wish to be treated themselves. I'm genuinely grateful for the exceptional care and will absolutely return when next in Tianjin. This property represents the Four Seasons brand at its finest.