Shangri-La Sydney Bewertungen

Antwort der Unterkunft: Dear Dunwo, Thank you for taking the time to share such detailed feedback following your recent stay. It's wonderful to hear that you enjoyed the location in The Rocks, the Opera House views, and the comfort of the bed. It’s also great to know that in-room dining paired well with the stunning harbour outlook.That said, I’m sorry to learn that several aspects of the stay fell short of expectations. The condition of amenities, such as threadbare robes and fixed bath products, should never feel inconvenient or lacking. Your experience with the billing error and the delay in resolving the room service charge is regrettable, and I understand how frustrating it must have been, particularly after making payment at the door.Comments regarding the contrast between bar food and room service, as well as the robe quality and shampoo access, have been shared with our respective teams for review. These small but important touchpoints do matter, and your feedback is a valuable reminder of where consistency is needed.Appreciation goes to you for highlighting both the positives and the areas that need improvement. While the views and location left a strong impression, I do hope we’ll have the chance to welcome you back and provide a more seamless experience next time.Kind regards,Angela KwekExecutive Assistant to the General Manager

Antwort der Unterkunft: Dear Robert,Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear you enjoyed the stunning harbour views and found our concierge team to be excellent, I’m truly sorry to learn that other aspects of your experience fell short of expectations.We understand that after a long-haul flight, a seamless and personal arrival is particularly important. While we do offer self-service kiosk check-in as a convenient option for guests, please know that our reception team remains fully available to assist with the entire check-in and check-out process. We regret that this was not made clearer upon your arrival, and I apologise if it gave the impression that personalised service was not available.Thank you also for your comments regarding the condition of the room, the indoor pool, and your concerns with the uphill walk to the hotel. Our location does provide us with some of the most iconic views in Sydney, but we acknowledge that the incline can present challenges, especially for guests travelling with elderly family members. Our team is always happy to assist with taxi arrangements or luggage support to help make access more comfortable.We appreciate your loyalty as a Shangri-La Circle member and are genuinely sorry to hear that this stay did not reflect the warmth and service you’ve experienced at our other properties. While we understand your hesitation about returning, we do hope you might consider giving us another opportunity to welcome you back and provide a more seamless and memorable stay.Kind regards,Angela KwekExecutive Assistant to the General Manager

Antwort der Unterkunft: Dear guest,Thank you for your lovely feedback. We’re so pleased to hear that you had another amazing stay with us. It’s always wonderful to know the views and in-room dining made a lasting impression.We truly value your continued support and look forward to welcoming you back to Shangri-La Sydney again soon.Kind regards, Angela Kwek, Executive Assistant to the General Manager

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and for your kind words about our colleagues and your experience at Blu Bar on 36, which is indeed a special place to enjoy Sydney’s views and cocktails.I am, however, sorry to read that the room facilities did not meet your expectations. Our guestrooms reflect a classic Australian style, though I appreciate that some may view this as dated. Please be assured we have a dedicated maintenance and refurbishment program in place to ensure comfort and quality remain at the forefront.Your feedback is valuable to us as we continue to refine the guest experience. I do hope we may welcome you back again to restore your impression and provide the five star standard you quite rightly expect.Kind regards,Rob Weeden, Area General Manager Australia

Antwort der Unterkunft: Dear Subeen,Thank you for choosing our Executive Opera House City View King Room and for taking the time to share such a thoughtful review. I am delighted that you enjoyed the views, even catching the fireworks from your room, and that our in-room dining was such a highlight.Your kind words for Linh mean a great deal. She will be thrilled to know her warm assistance at check-in and with your room change made your stay so much more comfortable. I will be sure to share your compliments with her personally.I have noted your feedback on housekeeping and location. Our position at the highest point of The Rocks gives us the best views of Sydney Harbour, though it does mean a short walk to areas like Queen Victoria Building and Central - China Town. I regret that the attention to detail in cleaning was not as it should have been, and we will follow this up with the team.Thank you again for your generous comments, and especially for recognising Linh. We are glad that you have found your Shangri-La in Sydney.Warm regards,Rob Weeden, Area General Manager Australia

Antwort der Unterkunft: Dear Vee,Thank you for taking the time to share your detailed feedback. We're so pleased to hear that you had a great stay overall, and that the views from Level 33, overlooking Sydney Harbour Bridge and the Opera House, were a highlight.We understand that the hotel’s elevated position can be a challenge, especially with the incline from Circular Quay. That said, it’s also what allows us to offer some of the most iconic views in Sydney.Your comments regarding dining variety and parking costs are also appreciated. While our valet pricing reflects CBD operating costs, we’re always exploring ways to provide better value through different offers and packages.We hope to welcome you back for another stay, and an even more seamless experience next time.Kind regards,Angela Kwek, Executive Assistant to the General Manager

Antwort der Unterkunft: Dear Trippy,Thank you for your kind feedback. We're delighted to hear you had a great stay and that both the colleague at check-in and Damon at the bell desk helped create a warm and seamless arrival experience.It’s always wonderful to know our team’s friendly and professional service made a lasting impression. We look forward to welcoming you back to Shangri-La Sydney again soon.Kind regards,Angela Kwek, Executive Assistant to the General Manager

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and for your very kind review. I am delighted you enjoyed our location so close to Circular Quay and The Rocks, and that you found our service, cleanliness and surroundings all to such a high standard.Your comments on amenities are appreciated and will be shared with the team as we continue to refine the experience for our guests. Thank you again, we are glad that you have found your Shangri-La in Sydney.Warm regards,Rob Weeden, Area General Manager Australia

Antwort der Unterkunft: Dear Guest,Thank you for your outstanding review.We are delighted you had a very good experience and appreciated the amenities, cleanliness, surroundings and service. It is always a pleasure to hear that our team and facilities helped create a memorable stay.We hope to welcome you back to Shangri-La Sydney soon.Kind regards,Rob WeedenArea General Manager, Australia

Antwort der Unterkunft: Dear Guest,Thank you for your thoughtful review and for choosing the Deluxe Darling Harbour King Room. While we are pleased that you rated our amenities and cleanliness so highly, we are sorry to hear that your sleep was not as comfortable as it should have been.Our beds are designed to be plush, but we absolutely understand everyone has their own comfort preferences. We do offer a selection of pillow options, including firmer styles, and also have mattress toppers and bed boards available upon request to better support guests who prefer a firmer sleeping surface. I am sorry we did not get it quite right for you on this stay.If you choose to return, we would love the chance to prepare the bed to your liking in advance and ensure a better night’s rest.Kind regards,Rob Weeden, Area General Manager Australia

Antwort der Unterkunft: Dear Michael, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed those spectacular views of the Sydney Harbour Bridge and Opera House, they truly make our location special. It’s wonderful to hear that Altitude Restaurant and Blu Bar on level 36 impressed you, they are favourites for many of our guests.We appreciate your comments about the room feeling a little dated and the curtains, and we will certainly take this on board. Our team works hard to maintain a classic style with meticulous attention to cleanliness, and your feedback helps us improve further.Thank you also for recognising our colleagues’ attentive service, that means a lot to us. We hope next time you’ll have the chance to experience more of our facilities, including CHI, The Spa and the Horizon Club Lounge.Thank you again, and we look forward to welcoming you back for another memorable stay.Kind regards,Angela KwekExecutive Assistant to the General Manager

Antwort der Unterkunft: Dear Guest, Thank you for taking the time to provide your feedback. We appreciate your comments regarding the hotel’s condition and will certainly take them into consideration as we continue to enhance our facilities. Your observations are invaluable in helping us improve the overall guest experience.We look forward to welcoming you back in the near future.Kind regards,Angela KwekExecutive Assistant to the General Manager

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to provide your feedback. We’re pleased to hear that you enjoyed our location, cleanliness, and appreciated the friendliness of our team.Regarding your comment on the hotel being a little older, we work hard to maintain the property to the highest standards and provide as much comfort as possible. Your feedback is valuable, and we are actively planning refurbishment works to further enhance the guest experience.We hope to have the pleasure of welcoming you back on your next visit to Sydney.Kind regards,Angela KwekExecutive Assistant to the General Manager

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and for sharing your kind feedback. I am delighted you enjoyed the great views, along with the surroundings, service and cleanliness.Your comments on amenities are appreciated and will be shared with the team as we continue to refine the guest experience. Thank you again, we are glad that you have found your Shangri-La in Sydney.Warm regards,Rob Weeden, Area General Manager Australia