Shangri-La Sydney

Shangri-La Sydney Bewertungen

Shangri-La Sydney

176 Cumberland Street, 2000 The Rocks, New South Wales, AustralienHoteldetails anzeigen
Shangri-La Sydney
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8.9/10
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1146 Bewertungen
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Lage9.1
Ausstattung8.8
Service8.8
Sauberkeit9.1
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Negative Bewertungen(78)
Gastnutzer
Executive Sydney Harbour Kingsize-Bett Zimmer
Aufenthalt im Juni 2026
Familie
9 Bewertungen
9.2/10
Großartig
Bewertung vom 13. Juli 2026
Der Blick auf den Sydney Harbour war unschlagbar. Da viele Leute da waren, war der Service etwas langsam. Beim Check-out hielt der Aufzug auf jeder Etage, und in der Lobby war es laut und überfüllt.
Original anzeigenÜbersetzt mit Google
Antwort der Unterkunft: Dear Guest,很高興得知您喜歡客房的悉尼港景觀,也感謝您對整體住宿體驗的肯定。對於退房時電梯逐層停靠,以及大堂較為擁擠給您帶來的不便,我們深表歉意。您的意見已與相關團隊分享,以進一步改善高峯時段的服務體驗。Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Executive Sydney Harbour Kingsize-Bett Zimmer
Aufenthalt im Jan. 2026
Geschäftsreisender
9 Bewertungen
10/10
Hervorragend
Bewertung vom 9. Feb. 2026
Der Aufenthalt in der Sydney Harbour Executive King Suite war einfach perfekt! Vom Bett aus hatte man direkten Blick auf das Sydney Opera House und die Harbour Bridge und konnte eine unschlagbare Aussicht auf den Hafen genießen, die bei Sonnenauf- und -untergang besonders spektakulär war. Der Innenpool, die Sauna und der Spa-Bereich des Hotels waren hervorragend ausgestattet und ein großartiger Ort zum Entspannen. Das Personal war herzlich und aufmerksam, vom Check-in bis zum Check-out lief alles reibungslos. Das Frühstück war vielfältig, von westlichen bis zu asiatischen Gerichten, und man konnte es mit Blick auf den Hafen genießen, was das Erlebnis noch besonderer machte. Auch die Lage war unschlagbar, da Circular Quay und The Rocks nur einen kurzen Spaziergang entfernt waren – eine ideale Wahl für eine Besichtigungstour durch Sydney.
Original anzeigenÜbersetzt mit Google
Antwort der Unterkunft: Dear Guest,感謝您的分享。我們深感榮幸得知您在悉尼港行政特大床房的入住體驗如此滿意,能夠正對悉尼歌劇院與海港大橋,並在床上欣賞日出與日落的震撼美景,確實令人難忘。也很高興您喜歡我們的室內泳池、桑拿與 Spa 設施,並在旅途中獲得放鬆與舒緩。感謝您對團隊服務的肯定,得知從入住到退房都順暢愉快,以及感謝您讚賞我們的早餐選擇與用餐氛圍,我們倍感欣慰。期待不久的將來再次歡迎您蒞臨悉尼香格里拉酒店。Kind regards,Angela KwekExecutive Assistant to the General Manager
Gastnutzer
Deluxe Opernhaus Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Jan. 2026
Geschäftsreisender
1 Bewertungen
9.5/10
Wunderbar
Bewertung vom 14. Feb. 2026
Sehr freundliche und hilfsbereite Mitarbeiter. Großartiges Restaurant und Bar mit grandioser Aussicht auf Oper und Harbour Bridge. Lediglich der Frühstücksbereich sollte etwas größer sein, um Warteschlangen zu vermeiden. Wie auch immer, wir gingen Fmfrühstücken und haben den Aufenthalt sehr genossen.
Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. It’s wonderful to know you enjoyed the warm service from our team, as well as the restaurant and bar.We appreciate your note about breakfast queues, and we will review ways to better manage peak periods to enhance comfort for our guests.We’re so pleased you thoroughly enjoyed your stay, and we hope to welcome you back again soon.Kind regards,Angela KwekExecutive Assistant to the General Manager
Gastnutzer
Executive Opernhaus Stadtblick King-Size-Bett Zimmer
Aufenthalt im Dez. 2025
Paar
2 Bewertungen
10/10
Hervorragend
Bewertung vom 25. Jan. 2026
Sehr gute Lage!
Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. Glad to know you like the location we're in.We look forward to welcoming you soon!Warm regards,Angela KwekExecutive Assistant to the General ManagerShangri-La Sydney
Gastnutzer
Deluxe Opernhaus Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Aug. 2026
Paar
4 Bewertungen
10/10
Hervorragend
Bewertung vom 13. Sept. 2026
Everything was amazing... the harbour and sydney opera house view. The bar 36 cocktails and view...just amazin
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for your wonderful feedback. We are delighted that you enjoyed the beautiful harbour and Sydney Opera House views, as well as your experience at Blu Bar on 36.It is lovely to know that your stay was such a memorable one, and we look forward to welcoming you back again soon.Kind regards,The Executive OfficeShangri-La Sydney
Graham65
Deluxe Opernhaus Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Aug. 2026
Paar
3 Bewertungen
10/10
Hervorragend
Bewertung vom 3. Sept. 2026
⭐⭐⭐⭐⭐ Fantastic stay with an amazing Opera House view! We absolutely loved our stay at the Shangri-La Sydney. The location is fantastic and made it so easy to explore Sydney on foot. Circular Quay and the ferries are only about a 10-minute walk away, the Opera House around 15 minutes, and the main shopping area about 20 minutes. There are also plenty of great restaurants and cafés nearby. We had booked a room with an Opera House view and were delighted to be upgraded to an Executive Opera House View room. The view from our room on the 14th floor was absolutely incredible — looking out over Sydney Harbour and the Opera House was definitely one of the highlights of our stay. We arrived after a long flight and were able to check in early, which was fantastic and very much appreciated. It gave us the chance to settle in and relax before heading out to explore Sydney. The staff were wonderful throughout our stay — genuinely friendly, welcoming and always happy to help. Great location, beautiful hotel, excellent service and an unforgettable view. We couldn't have asked for a better place to stay during our time in Sydney and would happily stay here again!
Übersetzen
Antwort der Unterkunft: Dear Graham65,It is wonderful to know your stay left such a lasting impression, from the incredible Opera House view to the convenience of exploring Sydney from our location. We are especially pleased the early check-in and warm service from our colleagues helped you settle in comfortably after your journey.That harbour view never gets old, even for us, and we are delighted it became one of the highlights of your time in Sydney. We would be very happy to welcome you back again.Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Executive Sydney Harbour Kingsize-Bett Zimmer
Aufenthalt im Juli 2026
Alleinreisender
4 Bewertungen
10/10
Hervorragend
Bewertung vom 10. Sept. 2026
Very good experience, nice view, can see both bridge and opera house. Can see beautiful sunset and sun rise from the room.
Übersetzen
Antwort der Unterkunft: Dear Guest,It is wonderful to know you had such an enjoyable stay and were able to take in the beautiful views of the Sydney Harbour Bridge and Opera House, along with both sunrise and sunset from your room. That harbour view truly never gets old, even for us.Thank you for sharing your experience. We would be delighted to welcome you back again soon.Kind regards,The Executive OfficeShangri-La Sydney
Jesslau
Deluxe Barangaroo Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2026
Familie
16 Bewertungen
10/10
Hervorragend
Bewertung vom 21. Aug. 2026
We would like to express our sincere thanks for your excellent service during our stay. Our room was well‑kept, and the team was very helpful. We had a pleasant experience and we will definitely consider staying here on our next visit.
Übersetzen
Antwort der Unterkunft: Dear Jess,We are delighted to know you had such a pleasant stay and that the care from our team, together with the comfort and upkeep of your room, made a positive impression.Thank you for your kind words and for considering Shangri-La Sydney for your next visit. We would be very pleased to welcome you back again.Kind regards,The Executive OfficeShangri-La Sydney
Lira Fortz
Deluxe Barangaroo Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2026
Sonstiges
30 Bewertungen
9.5/10
Wunderbar
Bewertung vom 4. Aug. 2026
I stayed here with my senior citizen mom. The room was huge, clean, and very comfortable. The facilities were also great—the breakfast had a good selection, the gym was nice, and theres a swimming pool and jacuzzi. The in-house food was delicious too. The only disappointment was the view. 😅 We were expecting something similar to the photos, but unfortunately, that wasn't what we got. I asked at reception if we could change rooms, but we were told we'd need to pay extra for a higher floor or a room upgrade, even as a Shangri-La Circle member. Overall, we still had a good stay because of the excellent facilities and service. I just hope the hotel uses actual photos for each room or floor category so guests know what view they're booking. 😅 If I were comparing this hotel with InterContinental Sydney, I'd choose InterContinental. 😉
Übersetzen
Antwort der Unterkunft: Dear Lira,Thank you for sharing such a thoughtful review. We are delighted that you and your mother enjoyed the spacious room, our facilities, breakfast and the warm service from our colleagues. It is lovely to know these aspects contributed to an enjoyable stay.We are sorry, however, that the view did not match what you had anticipated from the photographs. Views can vary depending on the room category, orientation and floor, and we appreciate how important it is for these expectations to be as clear as possible when making a booking. Your comments regarding the imagery and how room views are represented are valuable, and we will share them with the relevant team for review.We truly appreciate your overall positive experience and your kind words about our hotel. We hope to have the opportunity to welcome you and your mother back and assist in selecting a room that is better aligned with your preferences next time.Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Executive Opernhaus Stadtblick Zweibettzimmer
Aufenthalt im Juni 2026
Reise mit Freunden
84 Bewertungen
10/10
Hervorragend
Bewertung vom 1. Aug. 2026
I like this very much. I will book again for sure. It is very cheap and useful and convenient to use all the time.
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Nymbus
Executive Sydney Harbour Kingsize-Bett Zimmer
Aufenthalt im Juni 2026
Familie
3 Bewertungen
10/10
Hervorragend
Bewertung vom 29. Juli 2026
The views of the Sydney Harbour Bridge and Opera House were absolutely breathtaking. The staff were exceptionally friendly, and everything was spotless and well maintained. My family and I had a truly wonderful and memorable stay.
Übersetzen
Antwort der Unterkunft: Dear Nymbus,We are delighted that the breathtaking views of the Sydney Harbour Bridge and Opera House made your family stay so memorable. It is also wonderful to know our friendly team and well-maintained surroundings contributed to such an enjoyable experience.We hope you have found your Shangri-La here in Sydney and look forward to welcoming you and your family back again.Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Deluxe-Zimmer, 1 King-Bett (Harbour Bridge)
Aufenthalt im Juni 2026
Reise mit Freunden
5 Bewertungen
9.5/10
Wunderbar
Bewertung vom 14. Juli 2026
Its a nice place and rooms are big the view is nice we are from the Phillippines and we love Shangrila
Übersetzen
Antwort der Unterkunft: Dear Guest,It is wonderful to know that you enjoyed the spacious room and beautiful view, and that Shangri-La holds such a special place for you and your family from the Philippines.We truly appreciate your kind words and would be delighted to welcome you back to Shangri-La Sydney again.Kind regards,The Executive OfficeShangri-La Sydney
Bunnygee
Deluxe-Zimmer, 1 King-Bett (Harbour Bridge)
Aufenthalt im Mai 2026
Paar
2 Bewertungen
10/10
Hervorragend
Bewertung vom 25. Juni 2026
Amazing stay! The view was absolutely beautiful, the room was spotless, and the breakfast was delicious. The staff were friendly and welcoming. I highly recommend this place and would love to come back in the future.
Übersetzen
Antwort der Unterkunft: Dear Bunnygee,What a lovely review to receive, thank you for choosing to stay with us. We are delighted to know you had an amazing stay and enjoyed the beautiful view, spotless room, delicious breakfast and warm service from our team.Thank you again for your kind recommendation. We look forward to welcoming you back to Shangri-La Sydney again soon.Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Deluxe Opernhaus Stadtblick Zweibettzimmer
Aufenthalt im Apr. 2026
Paar
1 Bewertungen
2.0/10
Bewertung vom 28. Mai 2026
We requested higher-level rooms but were given Level 5. That was fine, but unfortunately the milk provided in our room was spoiled. The management was very disappointing. One staff member told us something was possible, but immediately after we checked out, another staff member said it wasn’t. There was no consistency or clear communication at all. There was no welcome drink or any form of hospitality just spoiled milk in the room, which honestly says a lot…After 9pm, there was literally nothing to do, just a ghost hotel. The original price of the room is $370, but for this price a night, we definitely did not receive service that matched the price. It is honestly a one-star Temu version of a Shangri-La. We found out we could have used that $370 to rent an entire house on Airbnb instead of staying at what is supposed to be a five-star hotel. Check airbnb website, you will find better stay with the money you pay for this hotel. This is an old, cramped hotel that feels like it’s scamming people under the label of a so-called five-star experience.
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We are genuinely sorry to read that your stay left you feeling so disappointed, and we sincerely apologise for the spoiled milk found in your room. This should not have happened, and we understand how unacceptable and unpleasant this would have felt.We also regret that aspects of your room experience, communication and overall service did not meet expectations. Your comments have been noted with concern and shared with the relevant teams for review, particularly around in-room amenity checks and consistency in guest communication. While room levels are subject to availability, we understand that clear and thoughtful service is what matters most.Thank you again for bringing this to our attention. Should you wish to share further details directly with the hotel, we would welcome the opportunity to better understand your experience and address your concerns with care.Kind regards,The Executive OfficeShangri-La Sydney
Gastnutzer
Deluxe Opernhaus Stadtblick Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2026
Familie
15 Bewertungen
10/10
Hervorragend
Bewertung vom 10. Juni 2026
Very spacious room. Great Opera House view. Convenient location.
Übersetzen
6/11
Antwort der Unterkunft: Dear Guest,Thank you for sharing your lovely feedback following your recent stay at Shangri-La Sydney.We are delighted to know you enjoyed the spacious comfort of your room, the Opera House view and our convenient location.Thank you again for your kind words and perfect rating. We would be delighted to welcome you back again soon.Kind regards,The Executive OfficeShangri-La Sydney