Four Seasons Resort Hualalai at Historic Ka''Upulehu

Four Seasons Hualalai is a gorgeous Bali-inspired open air resort that evokes a more relaxing and tranquil vibe than the other offerings on the leeward side of the big island. Dining options are excellent. Rooms incredibly well appointed with outdoor showers and great views. Highly recommend.

服务一流，酒店設施完善，高尔夫球场维护得非常好👍👍

Not only did we have construction views and noise during our entire stay, the wedding had more issues and mistakes than any bride and groom should ever have. We picked the Four Seasons for the luxury experience and had the exact opposite. The number of issues we had are too long to list. They did refund $698 for the entire $150K+ event and stay. Obviously lots of small stuff that we wouldn’t have cared about at all had it not been 5 months of errors and difficulty! · Construction wasn't disclosed until the day our deposit went through. We immediately let them know if there was noise, we would not be able to stay. We were assured numerous times our rooms would not be impacted. But construction noise and multiple large machines were driving by 6 of the 10 days. We stayed in two different rooms (pre wedding and then honeymoon suite) and both rooms were affected by the construction. Finally, they told us actually construction would be happening on our wedding day (Saturday) even though we were told in June construction would be Monday-Friday 8am-5pm and our rooms would not be impacted. One of the mornings started at 7:27am. · Took 22 days for them to contact photographer and videographer to lock down dates (we ended up contacting most our vendors for them to save our dates after another bride gave us the heads up that was normal). · Wrong appetizer · Wrong display cake flavor · Wrong chairs (refunded $680) · Wrong charger plates (refunded $18) · Custom designed fans for the rehearsal dinner not set out and forgotten about · We were overcharged $11k+ during the "making deposits" process. We spent hours going through their accounting and pointed out the error...and then we were told we were incorrect. It took more emails to have them finally acknowledge the mistake and correct it. · We were told we'd have the final bill 'contractually two days after.' We hadn't received it by Tuesday, so we asked for it. We received it at 5:01pm on Friday night (6 days post event) and the credit card charged almost immediately. · A band was playing 100 yards from our reception which we weren't told about. It was discussed we'd have our own music and would have happily not planned for that had we known there'd be competing music. · The bar was opened before the ceremony even though we asked for it not to on several occasions, including day of the wedding reminding them we didn’t want alcohol served before the ceremony. · We were told open bottles of wine could be taken after events since we were charged for any that were opened. Yet we were also charged for an UNopened bottle that we never used and left upopened in the room to be returned. · They lost my custom bridal hanger and told me it wasn’t exactly where I asked them to look. After professional photos were done, they found it in the exact location I said it would be. I get so many of these are so insignificant but it never allow

We love to travel and have visited many of the finest hotels in the world. We have had the incredible pleasure of visiting Four Seasons Hualalai many times over the years and it is unique in that, each time we visit, we are more enchanted than the last. The grounds are breathtaking, the service is impeccable, the food and drink options are numerous and delicious and the rooms are peaceful and comfortable. The beds and linens are bliss. There are numerous gorgeous pools, each with a unique vibe. The lower level guest rooms with lava rock showers are so enchanting. Customer care is exceptional and we feel truly pampered during our stay. I had the best Swedish massage of my life with Matthew. As much as we adore Four Seasons Bora Bora, Hualalai has captured the top spot in our hearts.