Thermen Hotels in Taupo

As a Hilton Honors member, my stay at the hotel met the usual satisfactory quality. Peter at the front desk was excellent in accommodating our needs, and overall, we had a good time. However, I want to caution future guests to adjust their expectations: • The location, while quiet, is farther from the center and lakeside, requiring a car and likely keeping you at the hotel in the evening. • Our room, possibly the least expensive, was extremely small with limited space for sitting or even opening our suitcases. • Staff training or updated information is necessary; the website mentioned a happy hour, but there was none on Friday. Conflicting details about breakfast and check-out times were provided. • While amenities were nice, the steam room and sauna floor were dangerously slippery, leading to a hard fall and injury. Additionally, the pool water was not clean, with numerous hairs inside. • Some equipment, like the coffee machine, was not working.

Been meaning to stay for years as rest of family have many times. Loved it, BUT....... security needs updating. Maybe they are doing that as toilet security door was missing and so was front access barrier! Had some very suspect people using toilet and shower facilities this morning. Definitely didn't look like guest and didn't have caravan or tent. By the look of the face tattoos looked like and behaved like gang members. Without security gates or doors they will just come in. Also some people had a lot of food- meat stolen from fridge. Sad. :( ALL THAT SAID- it's still a lovely camp. Facilities are clean, and good location next to hot pools and good sites with reasonable privacy on most sites. Would stay again.