Buderim Fiesta Motel

We recently booked in to Buderim Fiesta Motel for 2 nights so we could attend the Sunshine Coast Chamber Music Festival. First impressions: pothole in parking area near our unit, roll-your-own cigarette butt on the ground nearby, smeary-looking windows. Second impressions: just one dessert spoon in drawer, just 1.5 toilet rolls in bathroom, just 2 pillows (so none for reading) and 2 towels, no bath mat, no hand towels, no face washers, shabby curtains (falling off rail, hem undone, looked like they'd been mopped with dirty water), broken door on wardrobe, kitchen light not working, bar frig totally frosted up so little could be stored in freezer compartment. A chat with reception gained an extra spoon and one more pillow. (I'd brought my own pillow.) A request to defrost frig met with stern refusal. No spare frig available, not even a fan so I could defrost it myself! Worst of all, when I remarked that this wasn't very good, the manager (or whoever he was) said, "You'll just have to make do with what you've got." Strangely, a NEW frig arrived next day, as did a bathmat. I asked for hand towel and face washers, but was refused. No apologies were given for this appalling, inexcusable lack of service. No sweeteners were offered. I suspect they are selling this business and have said goodbye to it. Or want to drive the sale price down for some reason.

No milk provided. Dead insects throughout the unit. Bathroom tiles grubby and the hair and cockroaches hadn’t been removed. A surcharge would have been applied if the washing up wasn’t done but no cloths or tea towels provided.Wardrobe door stuck on hanging side. Owner was very rude next day when these things were brought to his notice pointing to his door saying you could have knocked. Fair enough but when told we had paid less for better accomodation he insulted my wife. Not a nice person, should not be in the business if treating guests this way.

I stayed in the BoHo room which was beautiful!!! Spotlessly clean! And had everything I needed! The kitchenette was great! Microwave, utensils and even biscuits!! The tiles are just gorgeous!! Also the most comfortable bed ♥️

I booked a WHEELCHAIR FRIENDLY room. Was told that there was a room that had just been renovated. I saw the beautiful black tiled bathroom. . He gave me a room TOTALLY unsuitable for our needs. I'm 76 and my husband 79, is wheelchair bound and totally dependent upon me after a stroke last year. I asked for a refund and was told NO REFUND. I tried to find other accommodation for the 5 nights I had paid for. None available. Had no choice but to stay. I had to wash him SITTING on the toilet as the wheelchair blocked the door to the shower and I couldn't open the door. HE would not give us the other room ,instead kept letting it out. I priced other motels with wheelchair friendly bathrooms and they are $100 cheaper for the same time. I was exhausted from maneuvering the wheelchair into the very narrow bathroom. He denied that I asked for a WHEELCHAIR FRIENDLY room after we has been there 3 days. NO ROOM SERVICE IN THAT TIME AND NO BACKUP TOILET PAPER.

Extremely disappointed. The owner Brett should be ashamed for ripping off people in a state of emergency. We booked a room for this weekend, unfortunately we could not make it due to the state wide flood emergency. My grandmother called to let the business know that it would be unsafe for us to drive this morning and that we wouldn’t be able to make it due to road closures. She asked if we would be able to transfer the credit to next weekend to which the presumed owner was incredibly rude, refusing a credit and told her he has a business to run. Any other circumstances and this would be understandable as we respect business policy, however in a state of emergency, the Australian Consumer Law under Travel and Accommodation states Cancellation because of a natural disaster or other crisis – frustration of contract A crisis such as a bushfire or flood may lead some guests to postpone or cancel their visit. Your rights and obligations will depend on the situation. You are both released from the contract if, for example: ＞ the accommodation has been destroyed ＞ access roads have been closed, or ＞ the authorities have advised that the area is not safe to enter. We were told that the policy would not be changing and to “get a lawyer”. We were so disappointed in such unprofessionalism as well as the poor treatment of potential returning customers. Unfortunately we are forced to take this further.