Sangam Hotel, Thanjavur

It’s a beautiful property with extremely friendly staff , the cleanliness is immaculate and the food is fantastic! I especially loved the interactions and customer service experiences from Mr. Kannaiah , Bharathi Raja , Anand and Jesuraj . It’s in the city centre and just 5 minutes from the Big Temple .

I recently stayed at Sangam Hotel, and while the hotel boasts an excellent location, spacious rooms, and great food, my experience was unfortunately marred by discriminatory treatment and unprofessional service. First, the positives: The location is fantastic, making it easy to explore nearby attractions. The in-house restaurant serves delicious food, with a wide range of well-prepared dishes. Our room was clean, spacious, and comfortable, contributing to an overall pleasant stay. However, the most concerning part of our visit occurred during dinner. We were the first ones to enter the restaurant, but the entire restaurant was reserved for foreign guests. We politely requested if we could at least be accommodated at a table outside near the pool, but they didn't have any such arrangements. We were told to either wait until the foreign guests finished or to order room service. This was deeply hurtful and insulting, especially since we were paying guests too. As a result, we had no choice but to dine at a restaurant outside the hotel. The situation was made worse by the fact that foreign guests were treated with far more respect, attention, and courtesy throughout our stay, which left us feeling unwelcome and devalued. After returning home, I took the time to contact the General Manager to express my concerns. I was pleased to find that he acknowledged the mistake and promised to take the necessary actions to ensure that such discrimination does not occur again in the future. While I appreciate his willingness to address the issue, the experience left a lasting negative impression. I hope that the management takes swift and genuine steps to ensure all guests, regardless of nationality, are treated with equal respect and dignity moving forward.