Crowne Plaza Tainan

I stayed in this hotel in this April, which is a wonderful experience. Thus, I brought my family (total 4) to stay in this hotel again. Unfortunately, the experience of this time is not pleasant. First of all, as i m the IHG member, I am entitled to have welcome drink. Last time, we can drink in the lobby lounge, but this time, the waitress declined us to take the drink at the lounge and requested us to take away the drinks. Whats ridiculous?! The welcome drink is offered by the hotel, but i m not wrlcome to drink at the lounge. Secondly, the cleaning service is not pleasant, two cups in my room have not been cleaned. Thirdly, the food serving of beef soup is very unsatisfactory. I don't understand why I requested to have more soup and got a black face from the chef. I spent over US$600 for two nights, but seems not be welcomed from the lounge nor restaurant. I would not recommend others to stay in this luxury but not welcome hotel

The hotel is new and nice. Service is good and facilities is also nothing to complain. I would definitely recommend it.

around the hotel, there are nothing much. the breakfast is quite good

The pictures shown on trip.com was a trap in terms of its surrounding areas except the historical sites which were great to visit. However, the hotel is in the middle of nowhere and the view from my room window was a little depressing, with kind of concrete building and sort of coastal jungles. However, the hotel concierge desk with a particular mention of the two young people provided me with very personalised service, even suggesting me to bike ride to the areas and showing me with hospitality as to where to explore in the city. Overall, the stay was pleasant and the pool was beautiful to use.

很滿意服務人員態度非常好感謝有機會升等到景色優美的樓層，希望有優惠活動再收到簡訊、下次會再選擇此飯店做為渡假旅遊目的地

(joy)飯店很乾淨，服務人員都很盡責有禮貌，有問題請教，都會馬上幫忙解決，讚！ (sad)1.三溫暖的冷水池，根本是常溫池，不是冷水池，希望溫度能調降！ 2.三溫暖女生的21置物櫃，鎖頭緊鄰牆壁，非常難開關，會浪費很多寶貴的時間！設計不良的問題，希望能改進！