Crowne Plaza Tainan Bewertungen

Antwort der Unterkunft: Dear Heats,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel very clean and ideal for a vacation.We understand that our location might feel a bit far from the city center, and traffic during weekends can be challenging. However, we hope the serene environment and proximity to nearby attractions made your stay enjoyable and relaxing.We look forward to welcoming you back for another great getaway!Best regards,Sarah LinGeneral ManagerCrowne Plaza Tainan

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your recent experience with us, although we regret to learn that your stay this time did not meet your expectations, especially after your wonderful previous visit.First and foremost, please accept our sincere apologies for the inconvenience you encountered regarding the welcome drink and the service at our lounge. We deeply value your loyalty as an IHG member, and it is disappointing to hear that you were not able to enjoy the drink in the lounge as expected. Rest assured, we will address this matter with our team to ensure consistency in service delivery and adherence to our guest benefits.Regarding the cleanliness issue in your room and the unsatisfactory food serving experience, we apologize for the lapses in our usual high standards. This is certainly not reflective of the service we aim to provide, and your feedback will be shared with our housekeeping and culinary teams for immediate improvement.We understand your frustration and disappointment with these issues during your stay, and we sincerely apologize for failing to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we maintain the high standards our guests expect from us.We would like to extend our apologies once again and hope that you will give us another opportunity to restore your faith in our hotel. Please feel free to contact me directly at [your email or phone number] if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you for your understanding, and we hope to welcome you back for a much-improved stay in the future.Warm regards,Crowne Plaza Tainan General Manager Sarah Lin

Antwort der Unterkunft: Dear Guest,Thank you for sharing your honest feedback regarding your recent stay with us. We are pleased to know that you appreciated the cleanliness, facilities, and service provided by our team.We understand your concern about the distance from our hotel to the South Science Park. While our location offers a tranquil retreat ideal for leisure guests, we acknowledge that it might not be the most convenient for business travelers with commitments in specific areas. Your input is valuable, and we will consider it when exploring ways to improve the experience for our business guests, including potential transportation options or partnerships to better accommodate such needs.We truly appreciate your review and hope to have the opportunity to welcome you back, whether for leisure or business, with an even more tailored and satisfying experience.Crowne Plaza Tainan

Antwort der Unterkunft: Dear Ngan Ha,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our facilities, cleanliness, and service, and we truly appreciate your kind words about our breakfast. It’s always rewarding to know that our efforts to provide high-quality dining options are recognized.We understand your comment regarding the limited activities around the hotel. To enhance our guests’ experience, we’re always happy to offer recommendations for nearby attractions and local cultural experiences. Please don’t hesitate to reach out to our team during your stay—we’d love to help you discover the hidden gems in the area!We look forward to welcoming you back in the future and making your stay even more enjoyable and fulfilling.Wishing you all the best!Tainan Crowne PlazaGeneral ManagerSarah Lin

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We apologize if the surrounding areas didn't meet your expectations based on the pictures you saw on Trip.com. We understand that the location may not have been what you anticipated, but we're pleased to know that our concierge desk, especially the two young people, provided you with personalized service and helpful recommendations for exploring the city. It's wonderful to hear that overall, you had a pleasant stay and enjoyed the beautiful pool. We appreciate your valuable feedback and hope to have the opportunity to welcome you back again in the future.Crowne Plaza Tainan General Manager Sarah Lin

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the bathtub size. We apologize for any inconvenience caused and understand your concern. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our facilities for a more comfortable stay.We hope to welcome you back in the future for an improved experience.Best regards,Crowne Plaza Tainan General Manager Sarah Lin

Antwort der Unterkunft: 親愛的 Always on the trip，感謝您細心分享此次的住宿體驗，也為我們提供了非常中肯且詳細的反饋！我們很高興得知您對服務大致滿意，特別是地理位置和視野帶給您的愉悅感受。能讓您欣賞到夕陽美景是我們的榮幸。對於您提到的改善空間，我們已經記錄下來並將逐步改進：服務細節：我們會加強員工的培訓，特別是在游泳池與大堂咖啡廳的禮儀方面，確保每位賓客都能感受到貼心與尊重。房間清潔：將提醒清潔團隊更加細緻地檢查房間，尤其是燈具等容易忽略的細節。設施維護：榻榻米的異聲與防護條脫落的問題，我們會立即檢查並修繕；浴巾的更新計劃也將加速執行。腳踏車：我們會重新評估租借腳踏車的狀況，考慮更換以提升使用體驗。期待您的再次蒞臨，讓我們有機會為您提供更完美的住宿體驗！誠摯問候，台南大員皇冠假日酒店

Antwort der Unterkunft: 親愛的貴賓，感謝您與我們分享這次令人放鬆的住宿體驗！我們很高興知道您喜愛酒店的美景與完善的休閒設施，這正是我們致力於提供每位賓客的愉悅體驗。雖然這次未能品嚐我們的早餐，但我們相信，下一次的造訪一定能讓您有更多驚喜！我們的早餐選擇豐富，融合了在地特色與國際美味，期待您下次有機會親自品嚐，並與我們分享感受。再次感謝您的寶貴評價，也希望很快能再次歡迎您回到台南大員皇冠假日酒店，享受更完整的體驗。祝好，台南大員皇冠假日酒店

Antwort der Unterkunft: 親愛的顧客「我不是胖虎貓砂」您好，非常感謝您分享您的寶貴評論！我們很高興得知您對我們的清潔度和服務感到滿意，並且享受了在飯店的美好時光。能夠為您和您的家人提供一個舒適的度假環境，是我們最大的心願。我們期待未來能再次歡迎您回到台南大員皇冠假日酒店，為您創造更多美好的回憶。祝您一切順利！誠摯的，台南大員皇冠假日酒店

Antwort der Unterkunft: 親愛的貴賓您好，感謝您再次選擇我們酒店並分享您的體驗！我們非常高興您對房型的海景、游泳池和水療設施感到滿意，並且覺得早餐達到了五星級水準。關於開放空間的建議，我們會認真考慮您的意見。能夠免費租借腳踏車並探索海邊以及安平老街，也是我們希望提供的便利服務。台南大員皇冠假日酒店 總經理 林欣怡

Antwort der Unterkunft: 親愛的Samantha您好，感謝您選擇台南大員皇冠假日酒店並您分享您的體驗！ 附近有許多值得照訪的景點，海邊日落也是安平絕美美景之一，期待您下次再度蒞臨時也可以選擇在黃昏時欣賞美麗的日落。台南大員皇冠假日酒店 總經理 林欣怡

Antwort der Unterkunft: 親愛的貴賓您好，感謝您分享您的住宿體驗！我們非常高興您和家人、小孩在我們的陽台高級房中有了愉快的體驗。能夠提供友善親子的服務，包括嬰兒床和澡盆，並且讓您滿意我們多樣的早餐自助吧，這是我們的榮幸。期待您下次再次光臨我們的酒店，讓我們有機會再次為您提供優質的服務。台南大員皇冠假日酒店 總經理 林欣怡

Antwort der Unterkunft: 親愛的貴賓您好，感謝您分享您的詳細住宿體驗！我們很高興您對床鋪的舒適度、早餐的豐富性以及電梯的效率感到滿意。關於您提到的浴室水溫問題和房間隔音，我們會立即檢討並進行改善，以提升您的入住體驗。您的反饋對我們非常重要，我們將努力解決這些問題。期待您的再度蒞臨指教。台南大員皇冠假日酒店 總經理 林欣怡

Antwort der Unterkunft: 親愛的貴賓您好，非常感謝您抽空分享這麼正面和溫馨的入住經驗！我們很高興得知您和女友在我們的飯店度過了一段愉快的慶生時光。您的讚美和驚喜是我們努力工作的最大動力，我們很榮幸能為您帶來一個難忘的回憶。我們很高興您喜歡我們為女友準備的小蛋糕和手寫卡片。在您的重要日子裡能與我們分享這一刻，對我們而言是非常珍貴的。期待未來有機會再次迎接您的光臨，讓我們繼續為您提供5星級的服務和溫馨的入住體驗！祝您和女友一切順利，再次感謝您的美好回饋！台南大員皇冠假日酒店 總經理 林欣怡