HOSHINOYA GUGUAN Bewertungen

車子轉進飯店 馬上就是一片竹林 十分休閒愜意的感覺 飯店人員的服務貼心真是沒話說 花草園中的造景更是棒 蟲鳴鳥叫蝴蝶及蜻蜓飛舞 全家都非常喜歡這次旅程及住宿體驗

可以完全在此放鬆的旅宿,整體室內戶外的營造有很棒,可惜的是餐點部分有很大改善空間！

對於星野「虹夕諾雅」飯店的入住心得： 整體規劃設計非常高檔～ 設計風格獨特，是個渡假休閒的好地方！ 唯有美中不足之處： 1. 沒有電視、電腦（讓來賓根本沒有選擇的權利）。 2. 房間的天花板上的投射燈（適合在商業空間）太刺眼-尤其躺下的時候會直接或間接的照射到眼睛，非常不舒服！ 3.房間的備品-飲用水➡️悅氏礦泉水在台灣來說是非常中下級的品牌，真的配不上這麼高級的飯店！ 4.客房叫餐：煮火鍋所使用的是台灣「大同」電磁爐，這個品牌在台灣的電器用品市場上，也是中下級的品牌，根本也配不上這家飯店的格調！ 5. 溫泉池的水24小時的流動，真的很浪費也不環保⋯我看了很心疼！ 6. 飯店的洗澡間，水壓不足；沖浴根本不舒服！ 因而常會將蓮蓬頭拿下來淋浴，可是，因為蓮蓬頭很重，造成拿了不一會的時間～手就會很酸⋯ 這真是的個折磨而不是來享受的！ 最後一點： 8/12中午接近12點，我們夫妻在庭院散步，結果我太太被虎頭蜂蟄了～ 然後非常疼痛、腫脹和感到不安⋯ 隨即到了餐廳求助於服務人員，經過了兩位服務人員的消毒和擦藥之後；慢慢的消腫、疼痛感也減輕了！ 事情經過了一天，卻看不到飯店的任何一位主管來關心事情的過程和慰問⋯ 感覺這麼高檔的飯店，對待來賓是這種態度？ 讓人感到很失望！

非常好👍一如既往的穩定和體驗，每次來都不會有任何意外的失望，是渡假休息、讓身心平靜愉悅的一個好地方！

飯店服務、環境極佳，下次務必會再訪！

This is arguably the very best one could hope for in an onsen hotel, or in any hotel. Hoshinoya Guguan is not just a gem, it is a ruby with diamond studs. Located about 90 minutes from Taichung Airport, this hotel is in the hotspring district of Guguan. At the very end of a narrow winding road, the other hotels en route pale into insignificance. The security at the gate checks for booking confirmation and allows only registered clients to set foot in the compound. Minimalistic Japanese design features are instilled into every aspect of the hotel. From the hotel entrance to the washrooms, from the carparking facility to the gardens, from the outdoor swimming pool to the onsen, one could not help but notice the details that sit quietly behind everything here. The guest room is also beyond words, not just the size but the scenery, the cleanliness and everything inside has been thoroughly considered and supplied, nothing more nothing less. It would be unfair not to mention the restaurant - its decor and food and of course, the staff - exquisite and memorable!

Hoshinoya Guguan is "heaven on earth". The rooms are exceptionally designed; 2 levels with the private onsen at the lower level. Our room had a mountain view, and the entire environment is so relaxing with the views of the mountain and the peace and quiet of the property. The food and meals are exquisite; their Executive Chef Hitoshi Kagawa is truly talented. Every meal - even the breakfasts, are both delicious and visually beautiful! All the staff are amazingly friendly and helpful, and spoke English well. We participated in the guided tour of Guguan, which was highly informative, as well as the garden tour, which was equally impressive with the thoughtful design of the streams and flora. Would highly recommend Hoshinoya Guguan - this was definitely one of the highlights of our trip to Taiwan!

I spent two nights at Hoshinoya Guguan in a Feng room. The hotel was accommodating, converting the beds from three singles to a king and a single for us. Regrettably, despite its stunning location in the mountains, the resort doesn’t justify its high rates. I’ve visited other hot springs resorts, and, unfortunately, Hoshinoya Guguan doesn’t measure up. Additionally, there’s ongoing construction nearby, which is incredibly loud. The noise from the banging and machines disrupted the peaceful setting, forcing us to stay indoors rather than enjoying the outdoors. For those interested in the onsen, it’s worth noting that the public hot spring is open only from 6-10 a.m. and 4-10 p.m. It closes for cleaning daily from 10 a.m. to 4 p.m., which seems impractical. Ideally, cleaning would occur overnight to not disrupt daytime use. The dining options are quite limited. Dinner at the restaurant was underwhelming with bland food, and the courses arrived too quickly, making us feel rushed. Breakfast is available from 7-9:30 a.m. and lunch from 12-2 p.m., offering narrow time frames for meals and very limited menu options. Missing the breakfast window means waiting until noon to eat. We were glad that we opted out of the meal plan. Our room spanned two floors, with the convenience of having the toilet on the same level as the bed. This is helpful for nighttime visits, though I was surprised that a room at this price point didn’t have a toilet on both floors. An automatic light and toilet seat are thoughtful touches, but the brightness of the light at 3 a.m. can be jarring. Adjustable lighting would be an improvement. The beds were comfortable, but the room lacked effective blackout blinds, letting in early morning sunlight. Additionally, an illuminated exit sign and a bright red ceiling light contributed to a less-than-dark sleeping environment. The resort provides pajamas and lounge wear, but the quality is disappointing. Our set had missing buttons and ties, and replacements were similarly damaged. A ‘mini-bar’ with complimentary beer, Coca-Cola, Sprite, coffee, and tea is included. However, given the cost of the stay, these offerings seem basic. Complimentary snacks or fruit would enhance the value. The staff at Hoshinoya Guguan is exceptional—friendly and helpful. Yet, the facilities, dining, and overall value fall short. In summary, the experience doesn’t live up to the price. Significant improvements are necessary to justify the cost.

3 hours + drive from Taipei. Kinda expect more from Hoshinoya. The room is extra spacious with 2nd floor for the bathroom and private onsen pool. The place is relaxing, yet private which I like. The happy hour for ice cream is nice. Got some 30 min to 1 hour activities to do during the day but it's nothing much. Nothing else to do in the hotel. No gym, no sport activities, no nothing. Just onsen so better come here when the weather is quite cold (really not recommended during summer). Food options are low. If you want to dine in the room you only have one option - shabu set, which makes your room full of smoke and food smell when they actually have a la carte food menu at their only restaurant. Some of the staffs cannot communicate in English that well and they're very punctual about the housekeeping time. Like 1 minute late from the housekeeping appointment (which you have to tell them in advance) then they'll ring you. Definitely not worth the money. average service and facilities overall.

I stayed at Room 205 where the view was disappointing. The grass outside my window wall was dying and desperately needed landscaping. Thinking about the price I paid and looking at the grass pissed me off!! Inside wasn’t much better - bulged and stained carpet created an unpleasant atmosphere. If you stay in Room 205 you also get the pleasure of looking at the driveway and see all the cars coming in the hotel. This hotel is totally overrated! Try to book the highest floor you can get…good luck to all!

I am at loss for words. This place is the best hotel I have ever stayed in. It has everything you could wish for and more. They have an amazing inside and outside onsen, 24 hour ice cream, and everything is beautiful. There are lots of fun activities to do such as forest in a bottle where you make a miniature plant display. This place is the best.

We had a very thorough check in service, where they explain everything about the place, your room and onsen etc. I would have given 5 stars, however, the food options were just a too limited for us, and there was no restaurant availability for our first night which was really disappointing so we had to make do with the in room dining options. Also, it would have been nice to know they were able to do breakfast a la carte (which was really nice of them to do this for us in the end, but we didn't know up front) - sometimes you don't want such a lot of food in the morning. Also the surrounding area is quite built up, so although the hotel is beautiful, you can see a lot of other buildings (from our room at least).

Stayed two nights in this secluded resort, which was the reason we stopped at Guguan, and it did not disappoint. We arrived after the normal check-in time and were led to our maisonette by a staff, who showed us the facilities on the way. The staff went on to show us the amenities of our maisonette and prepared tea for us. The first floor of our maisonette was divided into different zones for luggage, toilet, dining, relaxing and sleeping. The zen / minimalistic design gave off relaxing vibes and one felt that one could curl up on the day bed with a book and look out of the floor-to-ceiling windows all day long. The second floor consisted of an open-plan bathroom with two wash basins, a shower and an outdoor onsen. It worked for couples and families with young kids but could be problematic for people who wanted more privacy. The onsen was nice but it did take time to adjust the temperature. The two floors were connected by a staircase with no railings and might prove to be dangerous for young kids. Our three-year-old loved running up and down the stairs, which meant we had to run after him too. It served to make us exercise after our sumptuous meals. We had a dinner reservation in the restaurant on our first night. My husband and I had the excellent Kaiseki course and our child had the kid’s meal, the portion of which was huge and would have been enough for an adult. It would be great if they could offer something smaller for young kids. Service at the table was exceptional and I appreciated that they double-checked with me my allergies. We had hotpot for dinner in our room on our second night. Food was delicious and quite good value for money. I was at first worried that the smell of the food would linger in the room but it turned out alright thanks to the excellent ventilation. It would probably be better, however, if we had booked dinner earlier. The only available time slot when we booked (on the day after breakfast) was 8:00 p.m. For breakfast, one could choose from three options – *********, Japanese and Western. My husband and I chose ********* and Japanese on both days. The portions were big and the food was tasty. But I wish they would refill our fruit juices. I was only given half a glass of apple juice on my first day. At the price they charged, one would expect to get free flow of juice. The landscaped garden was enchanting. We enjoyed the guided tour of the garden in the morning and stretching exercise under the stars in the evening. The swimming pool was masterfully designed to form part of the garden and our child had fun playing with the other kids. Free bottled drinks and float tubes were offered at the pavilion but the ice cream was not free. While we could get free ice lollies, tea jellies and drinks served in the lounge area, I felt that they could be more generous and give us free ice cream too. The outdoor bath hall was beautiful. One felt surrounded by nature when having a soak there. We only went there once tho

I booked two rooms, 201 and 202. My wife and I stayed at the 201 and my sister stayed at 202. We saw there was a dirty spot on the mat which on the first floor at room 202. It was visible by eyes and looked like a urine spot. The size is about 2 x 1 and it was right at the middle of the mat. We informed the service person who was doing the room tour and requested to REPLACE the mat immediately. She promised she will do that. - There was a crew brought the cleaning tools tried to CLEAN the spot while my sis was taking a break. My sister told them it was not a proper time to do the spot cleaning so the crew left and no further actions were taken - NO one informed me about the status or result ever. - The dirty spot was there all the time till we checked out. My sister never used that area which supposed to be the highlight of the room. This is not an acceptable operation for such a highend hotel or any hotel should do. This is not what we expected from Hoshinoya. No management ever contacted us for this issue. This has violated the customer rights. We booked the rooms six months ago. and traveled all the way from USA. We were very DISAPPOINTED with the situation and the way hotel management dealing with the issue. The is totally NOT WORTHY OF THE NAME.