Banyan Tree Suzhou Shishan

此次選擇該酒店的入住體驗，完全打破了對出行住宿的基本期待，從餐飲到住宿環境再到服務，全方位暴露的問題讓人極度失望。 首先是最影響出行狀態的早餐環節，其糟糕程度遠超想象。本想通過一頓早餐開啟活力一天，卻沒想到走進自助餐廳後，映入眼簾的是多個空空如也的餐盤，熱門的熱菜區、點心區幾乎沒有及時補餐，詢問工作人員何時能補充，得到的衹是 “等會兒” 的敷衍迴應，等了近 20 分鐘仍未見動靜。更讓人崩潰的是，嘗試點單現做的餐品時，不僅存在嚴重漏單情況 —— 兩次下單的飲品和主食都未按時送達，催單三次才被告知 “忘記記錄了”，重新制作後，上餐速度又慢得離譜，從下單到拿到餐品耗時超過 40 分鐘，期間多次看到其他客人也在為漏單、慢上餐的問題與工作人員爭執。而且整體早餐選擇極少，既沒有符合不同口味的主食選項，就餐的一個小時裏面更是全程沒有鮮榨果汁，完全不符合一家正常酒店應有的早餐標準。 其次是住宿環境帶來的不適與安全隱患。最突出的是隔音問題，差到令人髮指的地步。夜晚即使緊閉房門，附近房間的説話聲都能清晰傳入，導致整個晚上都處於淺睡眠狀態，稍有動靜就會被驚醒，第二天精神萎靡。更讓人無法接受的是房間中客廳的一扇窗户的設計缺陷，該窗户沒有配備任何能完全遮擋的窗簾，衹有一層鏤空的裝飾性遮擋物。這種遮擋完全起不到私隱保護作用，晚上房間開燈後，從外面（馬路上）能清晰看到房間內的所有景象，無論是換衣服還是日常活動，都要時刻擔心被外界窺探，衹能全程保持警惕，將燈光調至最暗，嚴重影響了居住的安全感和舒適度，這樣的設計完全忽視了住客的私隱需求，存在極大的安全隱患。

先説結論，整體不錯，最滿意是房間泡池。店內設施略少但周邊吃喝逛的都挺多。 本次升級入住套房，房間很大，空間很足，泡池是住過那麼多家悦榕莊裡最大的。小月齡寶寶可以直接在裏面游泳。 酒店位於獅山公園旁，獅山夜景很美。酒店有小門直接通往公園，而附近有姑蘇橋麪館，榮莊，羍市咖啡等。遛娃吃喝都很方便。 酒店餐飲方面衹吃了早餐，早餐到1030，品種不多，但有三文魚刺身和起泡酒。至於設施有泳池略小，沒jacuzzi，健身房也不大沒去使用。小童樂園有滑梯和波波池，小月齡寶寶玩不了，看了下就走了。

這次入住非常滿意～酒店設施一應俱全，房間整潔舒適，特別喜歡悦榕莊的薰香，讓我入睡特別舒緩，特別感謝Alice、Teresa還有小管家，他們很細心很負責，讓我這次蘇州之旅特別舒適，下次還會選擇來獅山悦榕莊～

跟隨出差的爸爸抓住暑期的最後的尾巴休閑遊。之前住過陽澄湖悦榕莊這次選獅山。私湯房符合預期，喜歡。配置和服務都不錯。相比兩家的白雲餐廳，貌似獅山的菜品少了一點。DIY的磨砂膏有點驚訝到我了（咖啡漬混合沐浴露）漲芝士了。離蘇州博物館西館很近 開窗即看到獅山還有景觀性的過山車。夜裡鍛鍊的居民很多超熱鬧。夜景燈光很漂亮。 下次還是會選擇悦榕莊。

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

This hotel is very quiet and with very good service. We enjoyed the hot spring inside our facilities and it was an awesome experience.