Banyan Tree Suzhou Shishan

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

This hotel is very quiet and with very good service. We enjoyed the hot spring inside our facilities and it was an awesome experience.

Excellent place, cleaned and with all necessary facilities for super comfortable stay.

This was our 2nd anniversary and we chose to have a romantic hot spring stay at this resort. The checkin was smooth and we were initially impressed with our room. Later on to my horror, I noticed that people walking by could see our hot spring which was completely exposed. Luckily, the staff were very understandable and switched us to an upgraded indoor room. The ambience of the room was filled with love and my partner was very happy 😉.

週末帶長者孩子自駕住了一晚，總體感覺酒店服務受精簡人手影響…… 加分項：1️⃣出行前提前溝通入住時間，11點到達酒店就安排了兩間房提前入住，另一間房也於下午1點就打掃完畢，很高效！2️⃣體驗了SPA，房間很大，手法滿意，提供的茶水和紅豆湯不錯～雖然是最後一位客人，但依然送我進電梯，服務細節不打折扣！3️⃣晚上回房太暗，而且怕野貓半路突襲，酒店前台小姑娘陪同一起回房，特別感謝！ 扣分項：早餐整體拉垮，餐食品種少，服務根本跟不上，入座5分鐘無服務人員點餐點咖啡，下完單後所有餐品上錯到隔壁座……滿房不是理由，這是低級錯誤！ 值班經理處理問題及時，提出各種彌補方案，退房時送了🦁&月餅表示歉意

我願稱這次入住為又吃又喝又拿之旅. 本來是商務出差太累了就隨便找了家入駐 升級滿意 房間滿意 設計也滿意 （這房間也太大了吧！在此價位裏 絕了） 隔壁酒店的晚餐自助雖然不是特別好吃吧但是性價比也是很可以了 畢竟莫干山人均500隻能吃個屁. 套內設施都很滿意 水稍小 早飯一般 熱食不太好吃. 下次來體驗spa. 最最最最最最喜歡是這衹小獅子🦁 太可愛啦 下次見！