Banyan Tree Suzhou Shishan

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

This hotel is very quiet and with very good service. We enjoyed the hot spring inside our facilities and it was an awesome experience.

Excellent place, cleaned and with all necessary facilities for super comfortable stay.

This was our 2nd anniversary and we chose to have a romantic hot spring stay at this resort. The checkin was smooth and we were initially impressed with our room. Later on to my horror, I noticed that people walking by could see our hot spring which was completely exposed. Luckily, the staff were very understandable and switched us to an upgraded indoor room. The ambience of the room was filled with love and my partner was very happy 😉.

蘇州獅子山悦榕莊點評 優點方面 建築風格與環境 - 融合傳統與現代：蘇州獅山悦榕莊將傳統蘇式園林風格與現代度假理念完美融合，依山傍湖，設計上融入蘇州傳統建築元素，白牆黛瓦展現江南的温婉與古樸，羣落空間豐富多變，構築獨特的山水園林景緻，如借鑒蘇式園林佈局，用各種小院合圍出錯落有致的庭院，儼然一座獅山公園裡的園中之園，讓旅客能近距離體驗蘇州文化韻味。 - 景觀優美：旅客不僅可以飽覽獅子山的自然風光，還能在藝術與科技交融的氛圍中享受度假時光。大堂大面積落地窗，窗外是鏡面池，遠處便是獅子山，像一葉舫舟行駛於獅子山下；入夜，傍水而築的坡頂屋宇倒影與池底繁燈相呼應，增添靚麗色彩。 配套設施與服務 - 客房體驗佳：酒店上下兩層錯落分佈11棟別墅建築，共設60間房，客房類型分為庭院與別院兩種，且所有客房均帶泡池，一房一私湯，私密性極好。庭院房基本都有60平，還設有寬敞庭院；別院是90平的套房，視野開闊。部分養修房還配有專門的瑜伽墊、彈力繩、按摩板和頌缽等，可隨時進行療愈。 - 餐飲豐富：白雲餐廳主打粵菜，早餐以半自助廣式茶點為主，報紙式菜單有特色，開放式美食展示台提供多種自助餐品，同時還有粵式點心、粥品、東南亞菜系、美式早餐等零點，種類豐富且出品上乘。大堂酒廊的「獅來運轉下午茶」擺盤精緻，甜點造型獨特，鹹甜搭配，飲品多樣，份量超足，性價比高。 - 文化活動與合作：隨着與蘇州博物館等文旅機構的戰略合作，地區文旅業態進一步豐富，也為酒店住客提供了更多瞭解當地文化的機會。酒店的開業還帶動了獅山文化廣場的蜕變，新的商業品牌入駐，文化活動豐富多樣，為住客提供了多元化的休閑選擇。 整體定位與意義 - 提升城市品質：作為全球知名的悦榕酒店品牌在蘇州的首次落户，它承載了區域文化的繁榮，以其獨特的建築風格和服務理念，成為連接金雞湖和獅子山的城市新地標，提升了蘇州的格調與品質。 不足方面 住客多了，就有點亂中出錯，在管理方面稍微欠缺點。希望提升一下管理，能夠加強對於客流量大的應急措施。

這是住過所有酒店最差的一個！首先房間有臭味，浴缸有頭髮，外面全部發黴沒一點可用價值！服務是一塌糊塗，中飯前出門讓她們開始衞生，結果5點回來剛要電話會議不停按門鈴！我説為什麼中午打電話不來打掃，她説前台沒通知！前台就是個擺設！然後早飯品種少不説超難吃！早上坐下點了咖啡，兩個早上都是要吃好早飯要走了才上來！空着聊天也不給你準備咖啡！投訴到前台衞生的事情，也是愛答不理！等我們退房走了打電話來馬後炮！客户在酒店第一天的問題第二天都一樣無視！走了你放馬後炮打什麼電話！這家酒店完全配不上悦榕莊這個名字！還真不如三星級服務好