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Verifizierte Bewertungen
Lage9.7
Ausstattung9.6
Service9.6
Sauberkeit9.6
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Negative Bewertungen(20)
Siau Yong
Deluxe-Executive-Suite (3 Zimmer)
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
9.5/10
Wunderbar
Bewertung vom 26. Dez. 2024
The apartment was very spacious, very clean and tidy when checked in. Check in and check out process was smooth. The property is near a small shopping mall with a convenient store, pharmacy and a variety of eating outlets.
Übersetzen
Antwort der Unterkunft: It was a great pleasure having you stay at Somerset Suzhou Bay Suzhou. Thank you for sharing your feedback about your stay experience with us, Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service.
Abdullah Al Hadi
Deluxe-Executive-Studio-Apartment
Aufenthalt im Okt. 2024
Geschäftsreisender
2 Bewertungen
10/10
Hervorragend
Bewertung vom 30. Nov. 2024
The room is quite a big one. Day and night views are equally beautiful. Lovation is convenient
Übersetzen
Antwort der Unterkunft: It was a great pleasure having you stay at Somerset Suzhou Bay Suzhou. Thank you for sharing your feedback about your stay experience with us, Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service.
Durian Freeze Dried
Deluxe-Executive-Suite (2 Zimmer)
Aufenthalt im März 2025
Familie
2 Bewertungen
9.0/10
Großartig
Bewertung vom 20. Apr. 2025
The room is big. Perfect for families. The hotel still looks new. The thing that left a really good impression is....the hotel called after we left to inform that we left something in the room and in the lobby. That is SERVICE!
The only drawback from 5 star rating is their breakfast. The food tastes bland and few variety.
The location is kind of far from the tourist spots but there is DIDI uber-like app you can use to get you anywhere. Its very convenient, everytime we need a ride it took only less than a sec to get a car.
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Antwort der Unterkunft: 尊敬的賓客您好,感謝您入住蘇州盛捷蘇州灣服務公寓,感謝您對我們的肯定,也感謝您提出的寶貴意見並與我們分享您的入住感受,我們熱切的期待您的下次光臨,希望能再帶給您一次完美的入住體驗!
Gastnutzer
Deluxe-Executive-Studio-Apartment
Aufenthalt im Febr. 2025
Paar
5 Bewertungen
10/10
Hervorragend
Bewertung vom 30. März 2025
Very pleasant environment, with professional staff, big rooms, speed elevators, amazing food for breakfast. Staff on the reception was very professional, especially Monika Wang, who speaks English very well. I will sure recommend this hotel.
Greetings 🤗
Übersetzen
Antwort der Unterkunft: 尊敬的賓客您好! 感謝您入住蘇州盛捷蘇州灣服務公寓,也感謝您對於我們的肯定,很開心我們優質的服務給您帶來一次美好的入住體驗,我們熱切的期待您的下次入住,希望能再次給您創造完美的入住體驗!
donia**
Deluxe-Executive-Suite (1 Zimmer)
Aufenthalt im Apr. 2024
Familie
104 Bewertungen
10/10
Hervorragend
Bewertung vom 28. Mai 2024
Very nice hotel, suite has good layout and comfortable size. Front desk staff provided good service, breakfast is great with good quality of food.
Übersetzen
Antwort der Unterkunft: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Ob
Executive-Suite (1 Zimmer)
Aufenthalt im Apr. 2024
Reise mit Freunden
6 Bewertungen
8.0/10
Sehr gut
Bewertung vom 16. Mai 2024
They need to clean the hotel a little better. Found hair on a two of the rooms booked. Also the second day, the cleaning wasn't done right. We had to call for them to vacuum the carpet again
Übersetzen
Antwort der Unterkunft: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
EdwintheEddie
Executive-Suite (1 Zimmer) (2 Betten)
Aufenthalt im Okt. 2024
Paar
35 Bewertungen
10/10
Hervorragend
Bewertung vom 17. Nov. 2024
Nice, big clean apartment, conveniently located near shopping mall and quite close to subway.
Übersetzen
Antwort der Unterkunft: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Jeonghun Yu
Deluxe-Executive-Suite (1 Zimmer)
Aufenthalt im Okt. 2024
Alleinreisender
3 Bewertungen
10/10
Hervorragend
Bewertung vom 10. Nov. 2024
Really amazing accommodation. Highly recommended. Pet friendly and nice accessbility
Übersetzen
Antwort der Unterkunft: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Bongi
Executive-Suite (1 Zimmer)
Aufenthalt im Apr. 2024
Reise mit Freunden
9 Bewertungen
8.0/10
Sehr gut
Bewertung vom 9. Mai 2024
The rooms have everything you need and they are nice and spacious
Übersetzen
Antwort der Unterkunft: We are truly sorry to see the 4-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Pronoy
Deluxe-Executive-Studio-Apartment
Aufenthalt im Febr. 2024
Alleinreisender
2 Bewertungen
10/10
Hervorragend
Bewertung vom 3. März 2024
Fantastic environment, quiet and calm. If you want to spend some quality time without any chaos that is the place you should choose. The hotel staffs are also friendly and some of them can speak English which is good. The rent is also within budget (actually you will be amazed after seeing the amenities inside the room). From my perspective, I will rate 10/10.
Übersetzen
Antwort der Unterkunft: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Gastnutzer
Executive-Suite (1 Zimmer)
Aufenthalt im Juni 2024
Geschäftsreisender
11 Bewertungen
10/10
Hervorragend
Bewertung vom 12. Juli 2024
Accommodations were well kept, clean rooms, well maintained grounds. Location is one hour from airport and train stations. Local shopping mall for vanity shopping or necessities, dinning.
Übersetzen
Antwort der Unterkunft: Thank you for your perfect rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Siphosethu
Deluxe-Executive-Suite (2 Zimmer)
Aufenthalt im Mai 2024
Reise mit Freunden
7 Bewertungen
9.5/10
Wunderbar
Bewertung vom 16. Juni 2024
Excellent apartment! Spacious,clean and feels like home away from home. Equipped with necessities for cooking and living comfortably for your stay. Great reception assistance and smooth check in. Thoroughly enjoyed the stay will definitely visit again.
Übersetzen
Antwort der Unterkunft: Thank you for your rating! We are delighted to hear that you enjoyed our tranquil environment, friendly service, and the great value of your stay. Your recognition is the greatest encouragement for us. We look forward to welcoming you back and continuing to provide you with excellent service!
Gastnutzer
Executive-Suite (1 Zimmer)
Aufenthalt im Sept. 2023
Familie
2 Bewertungen
9.0/10
Großartig
Bewertung vom 6. Okt. 2023
Place is really nice room is also clean, got free upgraded so it was a plus! Although it is far from the city that makes it a bit inconvenient if you want to go to the leisure places in Suzhou. But, overall I am really satisfied with the service and environment is also really peaceful perfect for a short healing! I will definitely come by again next time!
Übersetzen
Antwort der Unterkunft: Dear guests, thank you for staying in Somerset Suzhou Bay Suzhou Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!
Sebaa
Executive-Suite (1 Zimmer) (2 Betten)
Aufenthalt im Febr. 2024
Familie
22 Bewertungen
8.5/10
Sehr gut
Bewertung vom 23. Apr. 2024
The hotel rooms are quite huge a kind of suites. For a reasonable price. Overall ok
Übersetzen
Antwort der Unterkunft: We are truly sorry to see the 4.2-star rating you gave us. While this score indicates some aspects met your satisfaction, it clearly shows we did not fully meet your expectations in key areas. We value every piece of feedback we receive and would love to hear more about what specifically disappointed you. Please let us know how we can improve. We are committed to taking your suggestions seriously and working hard to enhance our services, ensuring your future experiences reach a five-star standard. We look forward to your response and sincerely hope to have the opportunity to regain your trust. Thank you once again for your valuable feedback!
Solo_Leo
Executive-Suite (1 Zimmer)
Aufenthalt im Juli 2023
Geschäftsreisender
97 Bewertungen
10/10
Hervorragend
Bewertung vom 2. Okt. 2023
a bit far from city center, but place was great
Übersetzen
Antwort der Unterkunft: Dear guests, thank you for staying in Suzhou Shengjie Suzhou Bay Service Apartment, thank you for your recognition of us, we are looking forward to your next visit, hope to bring you a perfect stay experience!