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Lage9.6
Ausstattung9.5
Service9.1
Sauberkeit9.6
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Negative Bewertungen(6)
Jelato
Deluxe Zimmer
Aufenthalt im Aug. 2025
Familie
4 Bewertungen
9.5/10
Wunderbar
Bewertung vom 14. Sept. 2025
Convenient location as it is linked to Subway Pyramid shopping mall, restaurants and shops are just a stone throw away. Love the bright hallways and room. However it would be great if the hotel provides ev charging point, currently it’s only available in the preferred parking section in the mall, extra fee needed to top up according to parking time on top of the daily parking fee.
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Antwort der Unterkunft: Dear Jelato,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Resort Hotel
Ngiap Chye
Familien-Zimmer (Terrasse)
Aufenthalt im Aug. 2025
Familie
1 Bewertungen
10/10
Hervorragend
Bewertung vom 13. Sept. 2025
Totally enjoyed our stay in Sunway Resort Hotel. My children have enjoyed every moment in the hotel, in the pool and even at the shopping mall.
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Antwort der Unterkunft: Dear Ngiap Chye,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
Gastnutzer
Deluxe Zimmer
Aufenthalt im Aug. 2025
Familie
1 Bewertungen
10/10
Hervorragend
Bewertung vom 7. Sept. 2025
Enjoyed our staycation here! Definitely hassle-free with lots of activities to do in the hotel. Super convenient too, just a few minutes’ walk to the mall. Highly recommend for families
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Antwort der Unterkunft: Dear Sir / Madam,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
ChrisLSL
Deluxe Zimmer
Aufenthalt im Aug. 2025
Familie
12 Bewertungen
10/10
Hervorragend
Bewertung vom 8. Sept. 2025
I booked 3 room x 2 nights for my brother’s birthday celebration and we had really enjoyed our stay at the hotel. Service is top notch! Moses have helped us with the luggage when we were arrived. Thiban at the receptionist desk who served us was friendly and tried his best to accommodate our request. The check in process was smooth and quick. We also received a delicious birthday cake which brightened up our stay. Kids were excited to play at the kids club and swimming pool. For adults, there’s gym and sauna facilities. Hotel is connected to shopping mall which is great for shopping and eateries. The room is spacious comes with big TV with screen sharing and a magnetic wireless charger, a big plus for those who want to watch the show on their own choice and people like me who forgot to bring phone charger. Breakfast has abundant food and variety of choices. Nasi lemak is the best. Just the hotel didn’t provide free parking, you need to pay MYR15 per day. Other than that we were satisfied with our stay. We would definitely come back again for staycation.
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Antwort der Unterkunft: Dear ChrisLSL, Thank you for choosing to stay and celebrate your loved one's Birthday with us at Sunway Resort Hotel. We are glad you had a pleasant stay and a memorable Birthday celebration. Will share your compliments with Thiban, Moses and the team, they will be delighted.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Resort Hotel
Wee
Deluxe Zimmer
Aufenthalt im Juli 2025
Familie
5 Bewertungen
8.0/10
Sehr gut
Bewertung vom 20. Aug. 2025
1st non-budget hotel I’ve stayed in where they hand you a blanket and the cover separately—DIY bedding apparently part of the experience 😂
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Antwort der Unterkunft: Dear Wee,Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Resort Hotel
Gastnutzer
Zimmer mit Terrasse(waterventure)
Aufenthalt im Aug. 2025
Familie
2 Bewertungen
8.0/10
Sehr gut
Bewertung vom 24. Sept. 2025
It is quite good, the environment is beautiful, they will come again.
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Antwort der Unterkunft: Dear Guest User,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Resort Hotel
Gastnutzer
Deluxe Zimmer
Aufenthalt im Juli 2025
Paar
1 Bewertungen
10/10
Hervorragend
Bewertung vom 5. Aug. 2025
Clean and nice rooms. Breakfast is good. Will definitely come again.
Staff service is good because got free upgrade room.
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Antwort der Unterkunft: Dear Sir / Madam,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
Chong chin wee
Deluxe Zimmer
Aufenthalt im Juli 2025
Familie
1 Bewertungen
10/10
Hervorragend
Bewertung vom 4. Aug. 2025
Everything is good. Only few things i would like to highlight and make this hotel more perfect.
1) during breakfast time, its too peak and too much people. Everyone have to queue up in order to go in enjoy the breakfast?? This is 5stars hotel. Why still need to queue up more than 30mins.? And the situation very messy. The queuing line from the entrance restaurant until outside. (Swimming pool area). Middle queue also with lift. People go and back. Very messy.
2) management please solve the issue. As a hotel guest, i felt like “what? I spent so much money to stay, but breakfast have to wait and queue?
3) before settle the above issue, please arrange manpower to handle the crowd. Because many of them cut the queue. Make others guests so unfair and unhappy.
4) the restaurant breakfast also not so good. Please look for more various of foods.
5) swimming pool also very dirty. Dirty is not the water. Is the dirty thing under the water. OhmyGod.
6) last but not least, so far the staffs services is very great.
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Antwort der Unterkunft: Dear Chong Chin Wee,Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Resort Hotel
Fairil Zurich
Deluxe Zimmer
Aufenthalt im Juli 2025
Familie
18 Bewertungen
8.0/10
Sehr gut
Bewertung vom 15. Sept. 2025
very good hotel.. nice service.. recommend.. room very comfortable..
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Antwort der Unterkunft: Dear Fairil Zurich,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
AdventuressLane
Deluxe Zimmer
Aufenthalt im Juni 2025
Reise mit Freunden
3 Bewertungen
9.5/10
Wunderbar
Bewertung vom 26. Sept. 2025
I stayed at Sunway Resort Hotel and had a very pleasant experience. The room was spacious, clean, and well-maintained. The bed was very comfortable, and I had a good night’s sleep. Facilities like the shower and air-conditioning worked perfectly, and the housekeeping kept everything tidy. The location is very convenient, especially being close to Sunway Pyramid mall. Overall, a comfortable and enjoyable stay, I would definitely come back again.
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Antwort der Unterkunft: Dear AdventuressLane,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
Anonymer Benutzer
Deluxe Zimmer
Aufenthalt im Juni 2025
Reise mit Freunden
40 Bewertungen
5.0/10
Bewertung vom 15. Juli 2025
-Arrive hotel main entrance, have to carry own luggage from car. No ppl help.
-Receptionist not friendly.
-toilet & room very small.
- 12a. m+ ceiling leaking, wait for long long time to attend to the leaking. After done, AGAIN wait for long long time housekeeping clean the floor.
WASTED TIME. INTERRUPTED MY SLEEP
-Sunset terrace(dinner) reception staff very friendly and professional.
- gym room very clean.
-connected to the mall, plenty restaurants nearby.
Übersetzen
Antwort der Unterkunft: Dear Valued Guest, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Resort Hotel
katty Love Travel
Deluxe Zimmer
Aufenthalt im Juni 2025
Familie
45 Bewertungen
10/10
Hervorragend
Bewertung vom 8. Juli 2025
Love this Hotel so much except long when you come to check in. Bringing Kids enjoy all the facilities for example Water park adventure located at 5th floor and first floor wonderland explore for kids playing games and joining some activities but activities need more extra paid .
The room was comfortable and quite spacious, The gym room was perfect and the management person was very friendly. Sunway Hotel also provided a sauna room and locker for guests to enjoy.
Definitely will come back again if price can be more affordable 😄.
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6/10
Antwort der Unterkunft: Dear Katty,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
Gastnutzer
Deluxe Zimmer
Aufenthalt im Juni 2025
Familie
2 Bewertungen
9.5/10
Wunderbar
Bewertung vom 26. Juli 2025
One of the best in the world. From reception to the room. We had the best service. The shopping mall is just next to it. Spending time in this mall is the best experience to enjoy the time for couple of days.
The hotel has many restaurants, one of them is a signature restaurant. Don’t miss the breakfast in the main restaurant. Full of great food, multiple cuisines for every one.
Thanks for everyone in this hotel and multiple visits will be not enough to enjoy and spend great moments.
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Antwort der Unterkunft: Dear Sir / Madam,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel
Spenseah
Club Zimmer
Aufenthalt im Mai 2025
Familie
5 Bewertungen
10/10
Hervorragend
Bewertung vom 17. Juni 2025
Great stay and fast check in / out. Nice and friendly staff. Promo and direct access to the theme parks.
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Antwort der Unterkunft: Dear Spenseah,Thank you for your stay at Sunway Resort Hotel and we are glad to hear that you had a pleasant stay with us.The hotel's direct connection to the theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Resort Hotel
BOON PENG
Deluxe Zimmer
Aufenthalt im Juni 2025
Familie
1 Bewertungen
8.5/10
Sehr gut
Bewertung vom 29. Juli 2025
Good at all,nice pool,variety breakfast,staff friendly and helpful
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Antwort der Unterkunft: Dear Boon Peng,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Resort Hotel