Alpine Lounge Kazbegi Bewertungen

This was the worst place I have ever stayed. My friends and I booked two rooms for a one night during Covid-19 pandemic. Staff didn't wear masks at all- this was the first big disappointment. We asked wearing masks and the manager answered that, some people had Asthma, some of them were vaccinated and they didn’t need masks. I explained that we were vaccinated too and wearing of the masks was mandatory. Room was averagely clean, smell in the bathroom, linens ok. Room was too tiny, it didn't have wardrobe, we had to put our things on the floor. Heat system didn’t work, we were in a cold room, nobody helped us. Staff was very aggressive, when we wanted ordering dishes at 20:30, they refused because of regulations, but important was that the responses we received were rude and disrespectful. Waitress asked manager about our order and we heard his cynical words, that we could go to supermarket and buy bread and sausages and eat in the room…They didn’t have lobby or any other space for resting after 10:00 PM. We had to sit in the rooms after 10:00PM. Hotel has all the promises of being 4 stars, but in reality 2 star is more for them. Horrible service, staying isn’t safe during pandemic, tiny rooms without wardrobes, poor breakfast-not recommended. Will never go back.