The Devon Valley Hotel

We so enjoyed our stay at Devon Valley. Just a 5 minute drive from the town, set in a beautiful location among the vineyards. The room was comfortable, a great restaurant and bar along with a fabulous terrace where you can sit with a glass of something and enjoy the views. But what made this hotel was the staff. From the moment we arrived we were provided with just the best hospitality and with so many smiles. We chose this hotel as our daughter came here in 2019 and had the best time, it seems nothing has changed.

BEAUTIFUL hotel, in a lovely setting and scenery from rooms. The vineyard room was perfect, peaceful. Awesome breakfast and attentive staff from check in to check out . I would highly recommend this hotel if you want a peaceful break with views.

I went to the hotel to get availability and pricing for 35 guests. My family are coming from Austria and attending a wedding at a venue nearby. The co ordinator was unavailable and I had to give my details to another staff member to call me with the information. It's been a week and as yet nobody has been in touch. Obviously just not interested in accommodating 35 overseas guests. Most disappointing 😕

It’s disappointing to see the hotel’s response insinuate that I’m “not presenting all the facts.” I actually reported this incident to John, [assumed] the night manager, immediately upon returning to the hotel and sent a detailed follow-up email to management, outlining all the information requested. Unfortunately, I’ve yet to receive any feedback on the points below, which only reinforces my impression that there was no genuine intent to resolve the matter. Here’s a breakdown of my concerns with the points presented in the hotel’s reply (which I’ve already sent to them on email and have been ignored, again, because they have no intention of resolving this); 1. The hotel’s coding system confirms no unauthorized entry, but it does acknowledge the housekeeper’s presence in my room, which is central to my concern. Accessing money from a zipped handbag inside a suitcase requires more than a cursory glance, and this fact has yet to be properly addressed. 2. I understand that the housekeeper denies the allegation, which is expected in such circumstances. However, this denial seems to have been accepted as final, despite her being the only person confirmed to have entered the room. Was there any effort to substantiate her statement with security footage from the hallway? 3. The hotel emphasizes the housekeeper’s tenure and clean track record. While I respect her years of service, a history of good conduct doesn’t exclude the possibility of isolated misconduct. Relying solely on her employment record feels insufficient given the specifics of this incident. 4. Management mentions that it’s standard procedure for doors to remain open during cleaning and that rooms aren’t left unattended. However, I’d like to know if this open-door policy includes any form of supervision or regular checks to ensure housekeepers aren’t handling guests’ belongings. Without oversight, this practice doesn’t necessarily protect guest property. 5. I understand the hotel rarely experiences theft complaints, but the rarity of past incidents does not invalidate my experience. I would also appreciate clarification on how the previous theft case was handled. Did the involved party admit to the theft, or was there a denial? Has there ever been a case where an employee admitted fault? Understanding this would shed light on how such matters are usually handled by the hotel. The hotel feigned concern and had no intentions to solve this. The unwillingness to acknowledge that this happened under their watch is disheartening. To future travelers, please be aware that if anything is stolen from your room, The Devon Valley Hotel management may do little to investigate or resolve the issue. So based on how they’ve handled this entire situation, I would 100% advise NOT to stay in this property and if you do, do so at your own risk. They lack integrity and I will DEFINITELY not ever go back here !!!

I recently stayed at The Devon Valley Hotel in Stellenbosch from October 25th to 27th, and what should have been a secure and relaxing experience was overshadowed by a disturbing incident. During the early hours of my last morning, I discovered that $250 USD had been stolen from my handbag, which was securely stored in my suitcase. Upon discovering the theft, I immediately reported it to the night manager, John, who assured me an investigation would be conducted without delay. Later in the morning, I spoke with the day manager, Edgar, and the receptionist, Nelly, who expressed their surprise, stating that such incidents were unheard of at the hotel. They assured me they’d take the matter seriously and follow up with an investigation. Now, I am expecting a prompt and thorough response from the hotel management and a commitment to take clear action. The failure to address such a serious breach would show a complete disregard for guest safety and security, and I expect better from an establishment that claims to provide a trustworthy and comfortable environment. This is not just about the stolen money; it’s about accountability and the trust that guests place in the hotel when choosing to stay. If the hotel does not take this matter seriously and deliver a meaningful resolution, it will send a clear message to future guests about their values and approach to guest welfare. I will update this review once I hear back from the hotel, as their response will be a clear indicator of their commitment to guest security and accountability. I sincerely hope they follow through and do the right thing.