Beste Wellnesshotels in Médina de Tunis

It’s hard to find any issues with this hotel and so I’d fully recommend it for anyone wanting to stay in the centre of the city. They arranged a seamless airport transfer which, given the narrow secluded street the hotel is on, makes me wonder if a standard taxi would be able to find it so would also recommend anyone to book through the hotel! Check in was exceptionally friendly and although my room wasn’t ready at my early arrival time I was accommodated well and made to feel welcome while waiting. The interior of the building is amazing, with the different rooms, high ceilings and sense that you’re somewhere full of history and special. The scent throughout is incredible and feels like walking through a spa wherever you are. The courtyard around which the accommodation floors are located is beautiful and could almost be a destination in itself in the city. My room was on the fourth floor and seriously impressive. The size was huge, with a dedicated living area, spacious bedroom, dressing area, separate toilet, large bathroom with twin sinks, plus a bath and walk in shower. The sheer space meant there were a couple of sizeable TVs, lots of reading material, multiple complimentary bottles of water and every amenity you could think of present, including electric socket adapters in the drawers - brilliant. Electric sockets were present at both sides of the bed and there were so many light switches throughout the space to get the mood just right, The bed was massive and provided exceptional sleep quality, despite there being occasional noise from the streets below. The underfloor heating throughout the room added to the cosines and the continuation of the pleasant scent was lovely. The bathroom continued the great vibes having brilliant towels, lovely toiletries, heated towel rails, nice gowns, and so much space. In fact the only complaint I can have about the room is that the shower took a long time to get warm and there weren’t many hangers in the extensive wardrobe space! There is a nice rooftop terrace connected to the restaurant and while it doesn’t offer unobstructed views it’s a good spot to watch the sunset and get a different perspective over the Tunis rooftops. There’s a full bar available and lots of food options, but it is rather fish / seafood heavy which might not suit everyone. Presentation of the dishes is great though with everything well cooked and very tasty. The service from the staff is decent and with the couple of sofas a good spot to relax in the afternoon sun. As a more boutique hotel it was exceptional, in a prime location in the city to be able to walk to a number of key sites, and I’ll certainly be staying again when I’m next in the city.

I am not even sure where to start. This people are scamming their guests in any way possible. We stayed 2 nights in total and escaped from this place 1 day earlier. The room they gave us in our first night seemed fine as we dropped of our luggage and left the room. There was a heavy room perfume, but we didn’t mind it. After we returned to our room in the evening, there was a DISGUSTING SEWAGE SMELL in the room. So naturally, we tried to air the room a bit by opening the entrance door but it didn’t work at all. So we used our perfume to fix it, it worked only for 5 minutes. In this “peaceful” 5 minutes, we discovered that fitted sheets were full of hairs and dirts. Then, DISGUSTING SEWAGE SMELL came back. We did what everyone would do in our situation: I went down to the reception to complain. Well, I was naive. There was no one in the reception, and security person was snoring so loud in the entrance. So I went back to my room and sprayed the room again in shifts in every 5-10 minutes until me and my partner both passed out. Next day, I found the reception lady and called her to our room. She was also immediately DISGUSTED by the SEWAGE smell and changed the room. I said I went down in the evening to complain but there was no one. And receptionist replied: “sorry, we were fully booked yesterday.” Sheets we were given in the new room were was also dirty. We complained again and they changed it. They just play fool and act surprised when you address the problems. So, we were so disgusted by their behaviour and traumatised by the DISGUSTING SEWAGE SMELL, that I am pretty sure we lost our sense of smell (and our trust in humanity) at some point and decided to leave the place earlier. Side story: let me tell you something about the breakfast. It is served the evening before actually, when they host a party in the common area (in case you didn’t have a problem sleeping yet). Some of the leftovers will be served the next morning in a room charmed with another odour, one smelling like pee this time. Let’s say you wanted to enjoy a cup of coffee, oh boy, get ready for the worst coffee anyone drank in their life. I am dead serious, there is no way a coffee can taste any worse. Anyways, so wanted to leave the place earlier and asked for a refund for the 1st night. Look, not even for the whole stay given everything we went through and all the trauma. Long story short, they denied our request because they believe they “fixed” our problem by changing the room (logic leaves the earth). They said we should have complained when we first encountered with the problem, although I already went downstairs and there was no one to complain, except snoring security person. I invited them to check the security cameras together but they didn’t care. Because this is all they do: they don’t care. So because I couldn’t find someone to complain, and hence I couldn’t complaint, I was responsible?? But this is not going to end here, I will further proceed with my compl